We booked this trip in February for September 2026.
We emailed Tour Operator and asked if they could arrange pick up and drop back off at port. They said they didn't do pick up but could arrange pick up and drop off. Due to this we booked the trip. They also stated they could help us book a taxi for the pick up and drop off and would come back with the costs. My wife walks with 2 sticks and cannot walk too far. We heard no more from the Tour Operator till we emailed them a week prior to tour date. The email they sent in return stated we had to meet them at the Obelisk by Football Stadium and that they did not have a reliable taxi service that could guarantee transportation. They gave us directions for using the bus system. We felt this was not satisfactory for our needs and cancelled the tour before payment was taken.
Very disappointed as this was one of the reasons for booking our cruise.
事業者からの返答
Thank you for sharing your feedback. We’re sorry the arrangements did not work out, but the experience is offered from the specific meeting point stated in the listing, and we cannot guarantee external taxi services in Carrara. We did our best to assist with alternative transportation and informed you one week before the visit, giving you enough time to cancel the booking and receive a full refund. We regret the frustration caused, but external services such as taxis are ultimately outside our control.
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Marcy_L
September 29, 2026 · via Viator
Incredible views and unique experience!
Absolutely amazing views and truly a once-in-a-lifetime experience! I highly recommend taking this as a day trip, although I probably wouldn’t recommend staying in Carrara.
The tour company was very professional, friendly, and incredibly knowledgeable. My only downside was the fluff at the beginning of the tour. I can stop for souvenirs and bathroom breaks on my own time! I’d much rather get straight to the main event and cut the tour time by a third. I’d happily pay the same price for a shorter tour just to get back a precious hour of holiday time!
事業者からの返答
Thank you for your detailed feedback! We’re delighted that you enjoyed the spectacular views and found the team professional, friendly, and knowledgeable. We also appreciate your comments about the time spent on the introductory stops and will take your preference for a more streamlined experience into consideration.
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ralphg655
September 19, 2026 · via Tripadvisor
Impressive tour
Thanks Luca and Thomas for the great tour, it was really impressive to see how they dismantle and transport those huge marble blocks. Really recommandable.
事業者からの返答
Thank you for your fantastic review! We’re delighted Luca and Thomas made your Carrara Marble Quarries experience so memorable. Seeing the extraction and transport of these enormous marble blocks is truly fascinating. We hope to welcome you back for another unforgettable adventure in Carrara!
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Natasha_M
September 9, 2026 · via Viator
Carrara Tour
Very cool tour and experience. To understand the true mass of these quarry's is to see them up close. Tour shows you atop the mountain and INSIDE the mountain. Highly recommend it. Our tour guide was great.
事業者からの返答
Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed the tour and got to experience the Carrara marble quarries both high up on the mountain and deep inside it. Seeing the scale of the quarries firsthand really does bring their incredible size and history to life. We’re also delighted that you enjoyed your guide and would highly recommend the experience!
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seanbZ3588JW
September 8, 2026 · via Tripadvisor
Amazing Tour.
An amazing experience. Luca was our guide and was very passionate and proud of the “Carrara” marble quarries. He explained everything in great detail and was able to answer all of our many questions showing a real grasp of the history behind these magnificent quarries. The numbers regarding the production here just rolled of his tongue. Grazie Luca.
The pickup point at the stadium also had free parking except on match days.
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yolandapO2757HW
July 29, 2026 · via Tripadvisor
Carrara Marble Caves, "Not to be missed"
If you're visiting Tuscany, **Le Cave di Marmo** in Carrara is an experience you absolutely should not miss. This was, without question, one of the highlights of our trip to Italy.
The tour operates four Land Rovers, taking tourists into the quarries twice a day during the non-operating hours of the mines. Everything was exceptionally well organized, safe, and seamless from start to finish. Seeing the immense marble walls up close while learning how Michelangelo himself selected marble from these mountains, circa 1498, for the Pieta and David, gave us a whole new appreciation for this extraordinary place.
What made this tour truly special was the enthusiasm of all three guides. Each of them spoke about the marble caves with the same excitement, pride, and sense of wonder as if it were their very first time sharing the experience. Their love for Carrara, its history, and its people was contagious and made the tour unforgettable.
The tour was advertised as lasting between 1½ and 2 hours, yet we were fortunate enough to spend **nearly three hours** exploring the breathtaking marble quarries. At no point did we feel rushed. Cost: 55 euros.
If you're looking for an authentic, educational, and unforgettable experience in Tuscany, I cannot recommend **Le Cave di Marmo** highly enough. Giorgio and his family have created something truly special. This tour deserves every one of its five stars—and then some.
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FrankAProvidence_RI
July 28, 2026 · via Tripadvisor
Unforgettable experience
What an awesome tour of Carrara marble works. History, science, production, and adventure. A real inside the mountain look at the process. Highly recommended for anyone looking for an unusual and memorable adventure.
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事業者からの返答
What an amazing description of your experience! We're delighted that you enjoyed discovering the fascinating world of Carrara marble from so many different perspectives—its history, craftsmanship, geology and the incredible process that brings this world-famous stone to life. Exploring the quarries up close by Land Rover truly offers a one-of-a-kind adventure and an unforgettable look inside the mountains themselves. Thank you for your wonderful recommendation—we're thrilled that it became such a memorable part of your journey. Grazie mille!
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Andrea_M
July 25, 2026 · via Viator
Wonderful tour
The quarry tour is an absolutely recommended experience; we learned about a reality that has lasted since Roman times, the absolutely knowledgeable guides and the spectacular scenery of the Apuan Alps made the morning unforgettable.
事業者からの返答
Thank you for your wonderful review. We're delighted that you enjoyed discovering the fascinating history of the Carrara marble quarries, from Roman times to the present day. Exploring the spectacular Apuan Alps with our knowledgeable guides offers a truly unique insight into one of Italy’s most extraordinary landscapes and traditions. We hope to welcome you back for another unforgettable experience.
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cv5wgp4hh2
July 22, 2026 · via Viator
Amazing Marble!!
It was a very unique experience overall. The tour and staff were very organized and knowledgeable. I don't think you will ever have the opportunity to experience anything like it again! AMAZING--with an entirely new perspective and appreciation for marble!!
事業者からの返答
We're thrilled to hear that you had such a unique experience exploring the Carrara marble quarries! Discovering the history, craftsmanship and breathtaking landscape of this iconic area truly offers a new perspective on marble. We're happy that our organized team and knowledgeable guides helped make the tour so memorable. Thank you for sharing your enthusiasm! Grazie!
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Pioneer477246
June 8, 2026 · via Tripadvisor
Total lack of respect
I am absolutely appalled by the way this situation was handled.
My 82-year-old mother, my 80-year-old aunt, and my brother had booked what was explicitly sold as a private Land Rover tour for three people, at a cost of approximately $300 USD. Due to traffic, they advised your team that they would be approximately 10 minutes late. Despite knowing this, the tour departed without two of the three guests.
How can a tour be described as “private” when there is apparently no flexibility whatsoever for the very guests who exclusively booked and paid for it? There were no other passengers waiting, no group being inconvenienced, and no reason that a brief courtesy wait could not have been extended—particularly given the ages of the guests involved.
The result was that my 82-year-old mother and 80-year-old aunt were left disappointed, embarrassed, and excluded from an experience they had been looking forward to. This is not the level of service one expects from a professional tourism operator.
What is equally disappointing is the lack of response since the incident. Not only has there been no meaningful attempt to rectify the situation, but there has also been no effort to honor the tickets or provide an acceptable resolution.
Shame on your organization for treating elderly guests in this manner. A company is ultimately judged not by how it handles perfect situations, but by how it responds when things do not go exactly according to plan. In this case, your handling of the matter has been deeply disappointing.
I expect a prompt response and a fair resolution regarding the unused tickets.
事業者からの返答
We are sincerely sorry for your family's disappointment, especially regarding your mother and aunt. We understand that missing out on an experience, even one booked just the day before, is frustrating. However, for the sake of transparency for those reading this review, it is necessary to clarify the exact sequence of events, which differs from your description.
The entire misunderstanding unfortunately stems from a misreading during the booking process: we do not sell private tours. The offer on the booking platform is clearly set up as a shared experience. There is absolutely nothing in the title or the description that would lead anyone to believe it is a private tour. The experience actually involves the group departure of 3 vehicles, each carrying 9 passengers and their own guide.
This premise is crucial to explaining the rest of the situation:
Logistics and Safety: We operate inside active quarries. Our schedule is extremely strict because we utilize specific time windows where work trucks deliberately stop to allow us to pass, as the roads are not wide enough to accommodate two vehicles simultaneously.
Prior Communications: Precisely due to these safety and logistical reasons, when you contacted us a few hours before the experience asking to change the departure time, we informed you that it was not possible.
The Delay: You notified us of a 10-minute delay right before departure. We did wait, but your delay extended beyond that timeframe. With other punctual guests already in the vehicles and our operational time windows in the quarry expiring, we simply could not make the other passengers wait any longer. A 10-minute grace period is manageable; anything beyond that is unfair to those who arrived on time.
Our Assistance: It is incorrect to state that there was a lack of response; our team did reply to your messages even after the tour had departed to explain the situation.
A company is also judged by how it respects and protects the guests who follow the rules and arrive on schedule. Making dozens of people wait in the vehicles due to another party's booking error and significant delay would not have been professional.
We regret that the experience did not go as you had hoped, but we always highly recommend reading the offer details carefully before booking to avoid such unpleasant misunderstandings.
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