カンクン、イスラ ムヘーレスへのカタマラン オールインクルーシブ ツアー

We purchased an all-inclusive boat tour to Isla Mujeres for five persons. That should include a round boat ride, drinks, beach club facility, lunch, and snorkeling. First of all I had difficulty finding the meeting place, as I thought Restaurant El Pececito should be easy to find, but it was far away from the bus stop. As a first time tourist in this area, I had to struggle to find the meeting place. There they charged as per agreement $20 per person, but they did not provide any receipt for this transaction. The guide, Charlie Brown, headed us to the boat by speaking only Spanish. When I asked for an English translation, he provided me with the translation service until he sold us the golf car ride with additional $1,250 (pesos) for five for going to the south side of the island. After arriving at Isla Mujeres, they provided very poor quality of food. It is not acceptable at all. Birds were flying inside the open air patio and one can see their remaining excretion overhead. A definitely a health hazard. Some birds joined in to eat from the buffet and the crew had to chase them away. Although I purchased an all-inclusive beach club facility, they refused to give us an umbrella or beach chair without any additional payment. I told the manager that I purchased all-inclusive, but she denied. When they called for the guided golf car tour, we had to walk about 30 minutes from the beach front to the transportation in the hot sun and waited there for about 15 minutes until our assigned golf car arrived. The guide, Danny, was pretty good at guiding and explaining things. When we sailed for snorkeling, Charlie only spoke in Spanish and never gave an English translation. Since we came for the first time in the Caribbean sea, we were unknown about the water and the wave height. We expected some information in English and a snorkeling guide, but they never provided and hurried to complete this activity without properly explaining our questions. I must talk about rude behavior on the boat of their crews. They were serving drinks around, but when he walked around me, they touched me with their feet either intentionally or unintentionally, but never said "sorry" for touching me by foot. No courtesy is shown and it is unacceptable. As a whole, I do not recommend using this company, Cun Maran, to sail to Isla Mujeres. They are not professional and not transparent about their service.

We had Dax as our tour guide and him and the team were so nice, amazing service and gave us a great boat ride over to our spots

The description is NOT what was done on this your. We were promised snorkeling for half hour and we snorkeled for only 15 minutes and only saw 3 fish. The tour guide kept screaming to stay with the group and was annoyed. The description says private beach party and there was no private beach. Drinks were watered down and not good. Food at the beach was cold and nothing special it was more like an appetizer. We were given a time to return to the boat dock and most of the people except 2 and we waited 30 minutes for them just sitting there with nothing to do and they just scrolled in like they didn’t know why everyone was mad. No spinnaker included.

Very fun experience. Tour guide was extremely knowledgeable and engaging. Loved how informative he was providing information to each group of passengers.

Very good experience very things was good I have a good time with you guys I’m so very proud of you guys

We were ready for a fun day on JUly 6th 2025 The tour began kind of good with drinks and instructions. We don't undersatnd Spanish and it was very hard or willingly done by the tour guide Baeo to translate the instructions in English for us, twice we had to ask him to lower the music volume so we can hear him (BTW the music was off when he was speaking in Spanish) After that the Snorkeling part went good, drinks were surved all the time on boat. We reached the island, the beach house food was nothing great and BTW no reserved beach chairs at the beach house so we decided to rent the golf cart first then hang out at the beach if we have time left after and pay out of our pocket for beach chairs. Our guide Baeo said that we can rent the cart through him and as a toursit would do to trust the tour guide and we did the same. This is when our experience goes worse We paid $70 cash to the tour guide to rent the golf cart and when we sat in the vehicle he told us its for an hour and if we are running late we should inform him on whats app and also suggested 2 viewing points to visit on the island. We started our tour and stopped at both the suggested view points for 5 minutes each. I messaged him when we started to return back from Sur point(the farthest point) That we are running late and came back as sson as we can to return the vehicle. Upon returning the golf cart The rental company people asked us more money because we were over 1 hour and we said We had already informed Baeo that we are running late. They started to threaten us to call police if we don't pay extar for additional time. We left from there and told them to contact Beao because we did the deal with him not with the rental company. After that Baeo started to ask us more money and continous messages on whats app and when we refused why should we pay extra because it was not mentioned to us while renting the cart. He started to threaten us That he will not take us back to Cancún and he will not allow us to board his boat. What nonsense is this First he ripped us off, cheated us charged us more and including his rental company friends threatening us of police and not letting us board the boat. We asked around and found out that all other golf cart rental company in town is charging $40/ hour and he got $30 extra from us. He knew we cannot come back in 1 hour because it’s more than 7km distance each way and they will charge us more for going over the time limit. We are American tourists came to enjoy the beautiful island of Isla Mujeres It was as such a bad experience and we would never recommend this company. I tried to reach the tour company multplie times from the dock but because of poor signal was not able to connect properly. Multiple times I had compalined to the tour comapny they did not help us and said that we were 40 minutes late to return the cart which is not true at all. I need refund of this tour fee of $300 Plus $80 at the dock. Not worth the stress me and my kids have to go through it on vacation. A tourist wants fun and nice memories to take hom with them not stress of police and leaving someone behind on the island. I will attach the screen shots if Viator lets me.

Joshy was incredible! Great host and made the trip so much more fun! Snorkeling was a lot of fun and super easy to pick up for a beginner.

Fun fun excursion. It’s a must😁 tour guides were amazing. Must rent the golf carts on the island. Snorkeling with so much fun.

+6

I booked this excursion with pickup time of 8:10am I received a call at 7:19am that my driver was behind so be in the lobby at 8:40-8:45. I waited in the lobby at 8:40 until 8:48am when I received a call saying I missed my shuttle. I stated how when I’ve been waiting the 1 driver that was there wasn’t for me. I told them that I received a call to be outside at 8:40-8:45 and they stated they have to get with a manager to confirm that and they’ll call me back. They called back at 9:03am and restated what I said saying my time was pushed back. I asked to speak with a supervisor regarding a refund. They said that one would call me back but never did. I filed a claim with my bank and the bank told me that they stated that services were rendered. I had to appeal that claim I’m still currently fighting for my $170 right now from May. Do not book with them they are fraud. It’s unfair and unprofessional that I didn’t get my excursion, didn’t get a drink nor lunch so they didn’t lose money on me but I’m still paying for this.

The snorkeling was really rushed, not a cool/relaxing time. The Isla golf cart tour was only about an hour, and it felt like the stops were more about you getting more chances to buy stuff. Very touristy. The staff was all friendly and courteous. Chimichanga helped "save" our trip when he hooked a barracuda on the way back and let my eldest daughter reel it in (that was the highlight of the tour).

+2