The trip is heavy and long but it is worth it. Check well if your reservation includes lunch because they charge you for it. In my case it included lunch and the restaurant charged for it again. It is better to bring something to eat and have lunch at the restaurant. The guide was very professional although they should have a microphone so that it can be heard better.
J
Johnathan_H
August 22, 2026
Booked and confirmed the...
Booked and confirmed the tour, the operator said they would reach out the day before the tour which didn’t happen. I still went to the meeting spot at the correct time as stated on the itinerary. I waited two hours for the bus which never came. I tried to contact the tour guide multiple times. When I finally got to talk to an operator they said no tour was scheduled on the day I had booked and to work with Viator to get a refund.
事業者からの返答
Dear Jonathan,
Thank you for taking the time to share this feedback, and please accept our sincere apologies for what happened. The experience you describe is completely understandable, and we're truly sorry for the frustration and the two hours you spent waiting at the meeting point.
After reviewing your case internally, we confirmed that this was our responsibility: an error in verifying our booking system meant your departure was never properly scheduled, which is why the bus never arrived. This should not have happened, and we take full accountability for it.
We wish we could have resolved this in real time; unfortunately, by the time we were able to reach you it was 4:30 AM, and this particular tour departs at 3:00 AM, so it was no longer possible to place you on another departure that same day. As a gesture of accountability, we offered a complimentary tour, since we understand that no apology fully makes up for the time lost.
Your experience has been a valuable lesson for us, and we are already reinforcing the checks in our reservation system to make sure this doesn't happen again. We're committed to improving with every situation, and feedback like yours is exactly what helps us do that.
We remain available to coordinate your complimentary tour or to assist with anything else you may need.
Kind regards,
J
Jan_K
August 2, 2026
Amazing experience
The tour was amazing. The communication with tour operator was easy - we had all information in WhatsApp. Our tour guide was excellent. She told us many interesting information and she took care about us carefully. We visited amazing places and the best views in Colca Canyon. We saw many condors during our trip. The hot springs was great place for relax before delicious lunch. We really recommend this tour!
事業者からの返答
Dear Customer,
Thank you so much for this fantastic review! We're delighted to hear you had such an amazing experience on our Colca Canyon full-day tour, from the easy WhatsApp communication to the wonderful care and insights provided by your guide.
It's great to know you got to enjoy the breathtaking viewpoints, spot so many condors, and unwind at the hot springs before a delicious lunch. Thank you for recommending the tour, and we hope to welcome you back for another adventure in Peru soon!
Warm regards,
R
richardsicree
July 27, 2026
Long day trip
Its a long day...but fun....the canyon may be deeper than the Grand Canyon, but not as spectacular...good meals..v attentive guide...Driver v good.
Spa site also fun.
Had v good company too.
事業者からの返答
Dear Customer
Thank you for sharing your feedback on our Colca Canyon full-day tour! We're glad to hear you enjoyed the good meals, attentive guide, and skilled driver, and that the hot springs and good company made for a fun day overall.
Colca Canyon certainly has its own unique charm and depth, and we appreciate you taking the time to experience it with us despite the long journey. We hope to welcome you back for another adventure in Peru soon!
Warm regards,
4
436swarnalatap
December 14, 2025
Colca Canyon Trek ! breathtaking views and history!
Deepest canyon in the world. Fantastic views and worth checking out on your trip in Arequipa. Colca Canyon and the surrounding villages are well worth visiting. The hike itself is quite demanding but the views are amazing. The stops with the bus on the way there and back were a nice bonus! Our fantastic guides not only giving the upmost information about the Colca Canyon but being the most helpful & friendly people too. They answered any questions with enthusiasm along the way. Highly recommend this tour!
S
sunilpZ4089UY
December 10, 2025
A Trip of a Lifetime: Colca Canyon Tour
The Colca Canyon is a must-visit. The views are amazing, and watching the condors was even better than I expected. We were picked up and dropped off on time with no problems. Our guide, who was from the area, shared interesting facts about the canyon and its people. At the condor viewpoint, we spent over an hour watching up to eight condors fly right above us. There are several viewpoints, each giving a different and beautiful look at the canyon.
C
Connector09266040380
December 5, 2025
Simpy beautiful
Omg! Love love loved this place. Beautiful scenery, lovely villages where locals still dress in their traditional clothes. You should take it slow and enjoy the views and the calm environment. You have to leave Arequipa early (2am) in order to get here for 8am which is apparently the best time to see the Condors, Condors flying over head simply incredible, recommend 100%. Customer service, food and services are of very good quality.
T
Trek40143023123
December 2, 2025
Great trip in Peru! Colca Canyon
The two day Colca Canyon Trek was full of breathtaking views and history! It is the world's third deepest canyon in the world. You will have the opportunity to see the nearby villages and the many activities they provide. Our guide had incredible knowledge as to the ancient culture and the area. He had answers to every question the group asked. Walk at your own pace to enjoy the beautiful views and take lots of pictures. It was just a whole life experience and I would love to do it anytime and again. Thank you.
K
kirankumarp2024
December 2, 2025
Amazing experience walking on the edge of the canyon to the condor view point. As for the views at Colca Canyon, the vie
Amazing experience walking on the edge of the canyon to the condor view point. As for the views at Colca Canyon, the views are stunning, and the canyon is deep. We had arrived in the Canyon mid-morning and already saw a good size crowd their waiting to see the Condors. After we had waited about 15 to 20 minutes, we saw 2 or 3 giant Condors flying about. After another 15 minutes, there were about 10 to 15 Condors flying about - very impressive! If you are anywhere near I would recommend this place. Worth every minute!
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