Confusing arrival situation, our name was on a sign, but there was no representative there to meet us, we finally found someone to help us (she was nice) but then waited a very long time for our driver. The van was very nice and clean and the drive to the resort was short, but within a few hours I had a fraudulent charge of almost $5500 on the credit card I used for this booking and had not used for anything else!! Someone involved obviously jacked my information - definitely recommend you book with someone else!
1人が参考になったと回答
事業者からの返答
Dear Guest,
Thank you for your feedback, and we truly apologize for the confusion you experienced upon arrival. We always aim to provide a smooth and seamless experience for our guests
To clarify, we send detailed arrival instructions immediately after a reservation is made, as well as a reminder 24 hours prior to your arrival. In addition, once your flight lands, we send a final confirmation with specific instructions for airport pickup. We are unclear about the issue you experienced, as we have agents stationed at the airport to assist with your arrival, and this information is communicated multiple times.
Regarding the fraudulent charge, we want to reassure you that we do not have access to any of our clients' credit card information. All bookings are processed through a secure online portal, which ensures the privacy and safety of your payment details. We have no control over or access to your credit card details at all.
We take this matter seriously, and we strongly recommend that you report the unauthorized charge to your credit card issuer as soon as possible to investigate and resolve the issue. Please also contact us if you need any additional information from our end to assist with your claim.
Again, we deeply apologize for any inconvenience caused and appreciate your feedback.
T
Tameka_W
April 5, 2024 · via Viator
I would definitely recommend
Friendly and professional. Organized and informative.if you have questions they respond quickly. Thank you. I highly recommend.
事業者からの返答
Dear Guest,
Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you found our team friendly, professional, and informative. It's great to know that our efforts to be organized and responsive have made a positive impact on your experience.
Your recommendation means the world to us and we are grateful for your support. We look forward to the opportunity to serve you again in the future and to continue providing the high-quality service you deserve.
Thank you once again for choosing Jamaica Get Away Travels and for your high recommendation.
L
lisabX1712IV
January 2, 2024 · via Tripadvisor
Airport transfers
Alrick our driver was a sweetheart❤️As we were heading to the airport he talked about different parts of Montego Bay, things that happened and also answered TONS of questions my husband asked him lol. He was on time, very personable and just a nice ride back to the airport😊
F
Frank_B
October 5, 2023 · via Viator
I would definitely book again !
The driver stayed in touch with me the entire time to ensure I would be picked up as soon as I landed. My flight was pushed back by several hours so this was one less issue I had to take on and it really made the trip start smoothly.
事業者からの返答
Dear Guest,
Thank you for sharing your amazing experience with us. We are pleased that you enjoyed the service and welcome you back soon.
U
ursulameyer111
February 1, 2023 · via Tripadvisor
Relaxed, safe and punctual! I recommend using this service 100%. It was my 1st time. Explanation was easy to follow!
It was my first time using the service! I recommend it 100%. The directions are easy to follow. I felt safe relaxed and we got where we need to be on time.
事業者からの返答
Dear Guest,
Thank you for sharing your amazing experience with us. We are pleased that you enjoyed the service and welcome you back soon.
2
288officei
January 30, 2023 · via Tripadvisor
Give them a TEN
OUR DIRVER AWAITED US even though we were dismally delayed in customers searing for our luggage. We had an Extraordinary experience with this company and our driver Demarco.
事業者からの返答
Dear Guest,
Thank you for sharing your amazing experience with us. We are pleased that you enjoyed the service and welcome you back soon.
N
nicolepaige22
December 31, 2022 · via Tripadvisor
5 stars!
Both our drivers were amazing! Gave us amazing info about jamaica. They were super talkative/informative and made the trip amazing! We will def be back!
事業者からの返答
Dear Guest,
Thank you for sharing your experience with us. We are pleased that you enjoyed the service and welcome you back soon.
B
Beth7791
November 30, 2022 · via Tripadvisor
Recommend
Easy pickup both from the airport and our resort. Friendly drivers. I will use this company again if I return to Jamaica!
事業者からの返答
Dear Guest,
Thank you for sharing your experience with us. We are pleased that you enjoyed the service and welcome you back soon.
M
Marsha_S
September 1, 2022 · via Viator
An amazing experience!!!
Liaisons were waiting for our arrival and transportation on site. No wait time. Driver (Craig) was polite and very informative.
事業者からの返答
Dear Guest,
Thank you so much for your review. We really appreciate it and look forward to serving you in the
future.
D
Doug R
April 17, 2022 · via Tripadvisor
Awesome driver made us feel extremely welcome.
Our driver was excellent. Great way to start our vacation! He met us timely at the airport. Could not asked for a better driver
事業者からの返答
Dear Doug R.,
Thank you so much for your review. We really appreciate it and look forward to serving you in the
future.
