ヴェネツィアから： ヴェローナ観光とガルダ湖クルーズ

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry to hear that some aspects of the tour did not fully meet your expectations. We appreciate your kind words about our tour guide, who always does their best to assist guests in both languages. As you noted, managing a bilingual tour with a large number of participants can sometimes require additional time for explanations, and we understand that this may affect the overall pace of the day. We are also sorry that the timing in Sirmione did not align with your personal preferences. Our itinerary is designed to balance the visit between Verona and Sirmione, but we understand that some guests would prefer more free time in one destination over the other. Your comments regarding lunch recommendations and a clearer explanation of the day's schedule are particularly valuable, and we will take them into consideration to help improve the information provided before and during the tour. Regarding the transportation, we regret that the high temperatures made the journey less comfortable than expected. Unfortunately, during peak summer days, the heat can be challenging even with air conditioning systems operating normally. Thank you again for your feedback. It helps us identify areas where we can improve while continuing to welcome the many guests who choose to travel with us each day. We hope you still enjoyed some memorable moments in Verona, Sirmione, and on Lake Garda, and we wish you a wonderful continuation of your travels.

Thank you for taking the time to share your feedback. First and foremost, please accept our sincere apologies for the experience you had. We are very sorry to hear that you felt disrespected and that your family was placed in such an uncomfortable situation. We completely understand how upsetting it must have been to feel that some members of your group could have been left behind, even after being only a few minutes late. We are particularly sorry because, as you mentioned, you otherwise enjoyed the tour itself. We fully agree that the attitude and professionalism of a guide can make a tremendous difference to the overall experience. While guides are required to follow strict schedules, especially on tours with many participants and multiple stops, we believe this should always be balanced with courtesy, understanding, and clear communication. During periods of exceptionally high demand, our guides often manage very large groups and complex logistics, and although this is never an excuse, there can occasionally be moments of stress or misjudgment. Please be assured that your comments will be taken seriously and shared internally so that we can continue improving the experience we provide to all our guests. Thank you again for bringing this matter to our attention. We truly regret the frustration caused and hope that, despite this incident, you were still able to enjoy the beautiful destinations visited during the day.

Thank you very much for your wonderful review! We are truly happy to hear that everything was excellent and that Dali and her colleague took such good care of the group with attention and professionalism. We are glad that the explanations of the places visited were clear and engaging and that their recommendations enhanced your experience. We will certainly share your kind words with them. Thank you, and we hope to welcome you again soon for another great experience!

you are right, we are findind a differnt solution about this trip

Thank you for sharing your feedback. Our tours require complex organization, and in order to remain flexible and ensure a smooth experience for all participants, they may not always reflect each individual’s expectations. We’re sorry to hear that the coordination in Verona affected your experience, but we appreciate your understanding that managing multiple groups can sometimes involve unforeseen challenges. We’re always working to improve our logistics and appreciate your comments, which help us do so.

Thank you for sharing your feedback — we’re truly sorry to hear that your experience didn’t meet your expectations. Our goal is always to provide an enjoyable and well-organized tour, and we regret that this wasn’t the case for you. We understand your frustration about the extended duration and confusion at the meeting point. Occasionally, traffic conditions and group logistics can cause delays, but we do our best to communicate clearly and keep everything on schedule. We’ll review this situation carefully with our guide to ensure clearer instructions and smoother coordination for future guests. We appreciate your comments about Verona — it truly is a beautiful city — and we’re sorry that the logistics overshadowed your visit. Your feedback helps us improve, and we hope you might consider giving us another chance to offer the experience you originally expected.

¡Muchas gracias por compartir su experiencia! Nos alegra saber que la guía fue excelente y que los lugares visitados fueron muy bonitos. Lamentamos, sin embargo, que el tiempo disponible le haya parecido insuficiente y que la visita fuera un poco apresurada. Sus comentarios son muy importantes para nosotros y nos ayudan a mejorar la organización de nuestros itinerarios. Esperamos poder darle la bienvenida nuevamente para una experiencia más relajada y satisfactoria.

Lamentamos mucho lo ocurrido. Queremos asegurarle que las anulaciones son casos muy excepcionales y solo se producen por causas de fuerza mayor, siempre pensando en la seguridad y la mejor experiencia de nuestros clientes. Sentimos sinceramente las molestias que esto le haya podido causar en su viaje.

Thank you very much for your detailed feedback! We are glad to hear that you found the tour well organized and professional and that you appreciated the guide, the coach, and the driver, as well as the visit to Lake Garda and Sirmione. We also take note of your comment regarding Verona: as this is a full-day tour covering multiple destinations, time in each location can be limited. Your feedback is very helpful for future travelers when choosing based on their preferences. We hope to welcome you again soon for another experience with us!

Thank you very much for your wonderful review! We are delighted that you found the tour guide great and the trip interesting and informative. We are especially happy to hear that you enjoyed the boat ride and exploring new places the most. Your kind words are greatly appreciated and will certainly be shared with our team. We hope to welcome you again soon for another great experience!