Best experience every for an excursion. Rafael was the best tour guide! The van was clean and stocked with water, snacks and air conditioning. Rafael had so much knowledge about the ruins and local area. I highly recommend to anyone visiting costa Maya.
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
W
Willard_W
September 12, 2026
A Memorable Trip To the Mayan Ruins
Highly recommend this tour operator and tour guide. Our guide, Carol, did a wonderful job from the moment of the group meet up to drop off back at the port. Her in-depth knowledge of the area made the drive to the ruins enjoyable and once at the ruins she did a terrific job as she shared Mayan history and culture. The stop for fresh fruit afterwards was icing on the cake. Even the teenage grandkids had a wonderful time.
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
D
Daniel_S
September 3, 2026
Great Trip
We had a great experience. Carolyn was our guide and she was awesome. We stopped to get pineapple and mango and it was delicious!
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
S
Sightsee04061772977
August 12, 2026
Excellent service, I recommend for Costa Maya!
Excellent excursion. The tour and the stops along the way were perfect. Service and courtesy A+. A big thank you to Rafael, a great guide, for making this tour memorable.
Notes:
We were a family of 7 (grandparents, parents, children) on a cruise to Costa Maya and everything was very well organized, from the pickup to the return. Communication before departure was also fast and precise.
Muchas gracias Rafael y a tu equipo por el magnífico día.
事業者からの返答
Merci beaucoup pour vos commentaires ; c'est une grande satisfaction pour nous de savoir que vous avez vraiment apprécié l'excursion. Nous espérons vous revoir lors d'un prochain voyage.
3
379macl
August 12, 2026
Would do agai
The guide was amazing! He was noligable. We had s good time.
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
T
Timothy_R
August 12, 2026
A very good experience with an unexpected trip to Bacalar.
When we originally signed up for this, we only signed up for the Mayan ruins, but I guess because of the makeup of the rest of the group, we were told we were going to Bacalar with no additional charge. Bacalar ended up being the highlight of the trip.
It's a pretty good bus ride from Costa Maya to the ruins and to Bacalar. Probably an hour over not so decent roads. Not terrible, but certainly not what you expect in America. There is some nice scenery and a lot of swampland in that area, which you will see in abundance.
Got to the ruins. The guide was able to show us around and tell us some nice things about the Mayan culture and the Mayan ruins. And we were able to climb up onto some of the ruins and experience a close-up view. I will warn you that the climb up is not for the faint at heart. And there's no handrails or any kind of rope to hold on to. Boy, it would be great to have something like that. So if you fall, you're going to roll down the hill potentially quite a ways. I was daring enough to do it, but my wife stayed on the ground. Sure would be nice if they just installed some simple handrails or even a heavy rope that you could grab and hold onto while you pulled yourself up onto the ruins.
Once we left the ruins, we took about an hour drive to Bacalar, which is a totally spring-fed lake from Cenotes, and the water is amazing and clear.
We were put on a boat and showed the cenotes and then taken out to an area where the water is shallow and warm. Water was about waist deep on an average size male. And we were given probably an hour just to climb off the boat, get in the water, hang out, drink some drinks in the water, and just enjoy the moment. This was the best part of the trip, probably, unless you like the Mayan ruins.
I was very impressed at how long the trip lasted. It actually left early right after the boat docked and we didn't get back until about half an hour before the boat boarded. And so it was a very full day and was a lot of fun.
After the two-hour boat trip around Bacalar, we were taken to a small family-owned restaurant for a good lunch period. Not great, but certainly decent, which was included, and then embarked on the long drive back to Costa Maya and the cruise boat. I suggest that you buy and take with you a $20 portable fan on Amazon and carry it with you everywhere in Mexico. A lot of these vehicles are barely air conditioned and it would be a great benefit to have a nice little handheld portable fan to blow on your face. 20 bucks, very well spent.
Other than that small complaint, the trip was fantastic. The crew gave us beer and tequila. And so we had a very relaxing and enjoyable time. It was about $120 a person and well worth the price. Okay.
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
W
Wayne_C
July 26, 2026
High recommended.
They were very friendly and knowledgeable. Our tour guide was Carol she was great!! The port was a little tough to find the way out.
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
P
Phoenix_S
July 23, 2026
We had an excellent time...
We had an excellent time on the tour. Chac Ek was very, very organized—they gave us INCREDIBLY detailed instructions about how to get to the meeting point so we didn’t get left behind, including step by step directions from the cruise port, a map, and a video! They send everything through text the night before and the morning of. They also provided us with water and invited us to wait in the air conditioned van while the rest of our party for the tour was still arriving. Our guide, Juan Corona, was very knowledgeable, patient and accommodating. He also took excellent pictures of us! He and our driver Manuel gave the whole group the ability to have exactly the kind of visit to Chacchoben that each individual wanted to have. Would absolutely recommend!
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
S
Sarah_B
June 22, 2026
Carol was great, we...
Carol was great, we enjoyed the smaller group and the ability to move quickly when needed or double back if we wanted to. The quick stop at the Lighthouse on the way back to the port gave us a great photo opportunity with the MSC Seashore in the background
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
E
Elizabeth_M
June 21, 2026
Carol was a great host. ...
Carol was a great host. My family learned so much. The bonus was seeing the spider monkeys in the jungle. 10/10!!
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
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