We had a private taxi 1h30 after the scheduled time because the bus got the wrong person, and to leave it is limit if anyone knew which bus we had to get on to continue the excursion to the waterfall and arrived 2 km from the hotel we had to change minibuses, level organization 0 otherwise the experience with elephants was great and the waterfall sticky nice to do
Thank you for taking the time to share your feedback. We sincerely apologize for the delays and the confusion with transportation during your tour. This is certainly not the level of organization we aim to provide, and we understand how frustrating this must have been. We have shared your comments with our team and transport partners, and we are taking steps to improve coordination, communication, and pickup arrangements to ensure this does not happen again. We truly appreciate your patience and are glad to hear that you still enjoyed the elephant experience and found the Sticky Waterfall fun. Your feedback is very valuable to us, and it helps us improve our service for future guests.
