What a great trip we just did it..was a lot of activities…I went with my husband and my older teen son ..they enjoyed the snorkeling and the golf cart ride through the island..
The Captain and the boat staff(Next Wave)were super nice and professional.
They succeeded our expectations.🥳
事業者からの返答
Thank you so much for your fantastic review! We are absolutely thrilled to hear that you enjoyed your tour with us. Our team works tirelessly to create memorable experiences, and it means the world to us to know that we succeeded. We can’t wait to welcome you back for more adventures in the future!
K
Ken_C
May 4, 2024 · via Viator
No Communication
Rough weather canceled the event, that’s understandable. No calls or texts to inform us. Left us standing on a street corner until we contacted them. Proceed at your own risk…
事業者からの返答
Thank you for bringing this to our attention. We regret that your experience wasn’t what you expected, and we apologize for any inconvenience. We value your feedback and would appreciate the opportunity to address your concerns. Please reach out to us directly.
We request you the following information to verify:
- Booking Reference
- Lead Traveler’s name
- Date of the activity
- Name of the tour guide (in case you have it)
- E-mail
We thank you for your cooperation.
M
Melinda_P
April 21, 2024 · via Viator
Fun in the sun!
My family and I had a fantastic time on the catamaran cruise we did with this group last Wednesday. The crew was so friendly and they made sure everyone on the boat had a fantastic time! The snorkeling does not last long however, maybe 10-15 minutes? And there were a few other boats in the area at the same time. But we still had fun. The island they brought us to had a nice lunch meal With open bar. We also opted to rent a golf cart for the four of us for 50 USD to take a tour of the island with a guide in a group. All in all it was a great time. The crew does a great job of making sure everyone has a great time! Would recommend!
事業者からの返答
Thank you so much for your fantastic review! We are absolutely thrilled to hear that you enjoyed your tour with us. Our team works tirelessly to create memorable experiences, and it means the world to us to know that we succeeded. We can’t wait to welcome you back for more adventures in the future!
C
Catharina_H
July 17, 2023 · via Viator
Great service on board....
Great service on board. Friendly staff. Overall great value for the money. Would have been good if lunch was served since it was written that it would be included in the tour.
事業者からの返答
Dear traveler! It's fantastic to know that you spent a great time exploring with us the beauty of Isla Mujeres. Our team works hard to offer you a quality service and for that reason we thank you for your comment about the lunch, we apologize for your inconvenience. Have a great vacation and best regards.
K
Kevin_M
April 12, 2023 · via Viator
Great Experience. A day well spent.
We had a great day. Fun had by all. From the catamaran ride to the snorkeling. Exploring the island in the golf carts was a highlight. But above all, the crew were fabulous. Their knowledge of the area was very helpful and their service was excellent. Would definitely recommend this to others.
事業者からの返答
Hello Kevin!
We are glad you had a great experience. We look forward to seeing you again for other wonderful experiences in the Mexican Caribbean. Thank you for your preference.
Have a great day!
P
Panela_E
November 11, 2021 · via Viator
Wonderful day!!!
Slightly smaller catamaran with fewer people than some other catamaran excursions. Service was AMAZING! Crew was fun and very personable!!! Had a great day!
SKIP the snorkeling! They dump you off at one point in rough water and you swim as fast as you can to get to where the catamaran ends up. Nothing to see and you do not have time to actually snorkel. Guide keeps telling everyone to “swim faster”. All you do is chase the boat! It was NOT any fun! Rest of the day was great!!! Buffet lunch was fantastic!
事業者からの返答
Good afternoon Panela, we appreciate your comments and preference. Your comments help us to improve our service. We hope to see you again in the Mexican Caribbean!
A
Andy_K
April 1, 2021 · via Viator
Fun party time, less than good food and beverages
We upgraded to the Platinum experience, which basically doubled the cost. Probably quite worth it - the passengers we saw on other boats that stuck with the standard were definitely crammed in. We had hoped that with Platinum, the drinks and food wood be a bit better - hard to know without having experienced the standard, but the beer was mildly cold tap Dos Equis and the liquor generally tasted like rocket fuel. The lunch at the beach club was not great, but you could make do. The beer at the beach club was also Dos Equis, but literally watered down upon ordering. Tried several mixed drinks, too, all quite bad - the liquor was just not right. There is a bar at the beach club where you can pay for drinks- we did, and those were much better (and what you would expect). The crew were really fun and very nice, which is where all the stars I’m giving come from. This trip is definitely a party - so if you’re not looking for that, I’d advise to look at a different trip. We had fun, but just based on food and beverage quality, I would not book again.
2人が参考になったと回答
事業者からの返答
Hello. Thank you so much for contacting us and notifying us about this situation. Your comments help us to improve our services. In advance, we offer you our sincere apologies on behalf of our entire team. Thank you for reaching us and giving us your feedback, have a nice day.
M
Melissa_L
October 17, 2020 · via Viator
The snorkeling
Beaitiful excursion in the catamaran to the island! Snorkling was amazing along with the food and drinks! The crew on the boat were so helpful and so much fun! The captain let me little boy navigate the catamaran for about 30 minutes! The only thing we had an issue with was the extra golf cart ride into the island we asked for two golf carts and they ended up not having two so we squeezed on one and angelo the tour guide was insisting we pay for two it was 35.00 USD for each golf cart and there was so much confusion getting in them that our tour of the island was cut short we had only 15 mins I wouldn't recommend taking that extra tour I would of rather stayed on the beach enjoying the drinks, beach and the massage they had available! Overall it was fantastic!!!
事業者からの返答
Hello Melissa_L,
We are very happy to know that we have given you an incredible experience, this is exactly what we want to offer to all our clients and we hope to be your host again in the future.
Best regards.
Cancun and Chichen Itza Team
C
Carlos Alberto C
December 23, 2019 · via Tripadvisor
Isla Mujeres
The best experience, along with the people of the Atlantis 1, especially Charly and her crew, thank you very much for everything, a very nice experience to recommend and especially to return.
1人が参考になったと回答
事業者からの返答
Hola Carlos, muchas gracias por tomarse el tiempo de dejar un review, agradecemos sus palabras y nos alegra mucho haya tenido una experiencia positiva con nosotros. Su opinión es muy importante para nosotros.
Esperamos poder verlo pronto.
Saludos.
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