My husband and I organized this excursion with for a large group of people for 3/17/26 as we had done a few years back. Unfortunately, the boat trip was cancelled that morning due to inclement weather. We were promised a refund within 30 days after the cancelation notice. However, after 30 days, they extended the refund deadline to another 30 days and provided a formal letter to verify the refund will be received. After weeks of direct communication with the company they became unresponsive. The refund is for over $8,000 dollars and not one dime has been refunded.
事業者からの返答
Dear Guest,
We are sorry to read about your situation and sincerely hope it is resolved with the correct tour provider.
However, after carefully reviewing our records, Cancun Vacation Experts has no reservation, payment, cancellation, or refund request related to your group for March 17, 2026, nor any record matching the amount mentioned in your review.
We respectfully believe this review may have been posted on our profile by mistake. We kindly ask you to review your booking confirmation, payment records, and communications to verify the company with whom the arrangements were made.
Cancun Vacation Experts did not operate, manage, or receive payment for this reservation. For this reason, we respectfully request that this claim be removed from our profile and redirected to the actual company or tour handler involved.
We truly hope your case is resolved promptly and fairly.
Sincerely,
Francisco Villavicencio
Cancun Vacation Experts
E
Elizabeth_G
March 30, 2026 · via Viator
We had a wonderful...
We had a wonderful experience with the staff on the boat. The only issue was that the dock staff tried to charge us more for our son because they said that “adults” were 9 or older but Viator said 12. Once we were on the boat it was a great trip.
事業者からの返答
Dear Elizabeth,
Thank you for sharing your experience. We’re very pleased to hear that you had a wonderful time with our boat crew.
We sincerely apologize for the confusion regarding the age policy at the dock. Your feedback is very important, and we will review this with our team to ensure clearer and more consistent communication moving forward.
We appreciate your understanding and hope to welcome you again soon.
Kind regards,
T
Thomas_W
February 16, 2026 · via Viator
When you are asked to dance, you should dance
Was a really fun an upbeat boat trip. The snorkeling is very tough, you’ve got to cover a distance with a decent current and no fins. If I did it again, I’d find a way to bring fins. Food was great. Drinks were great. We got 3 hours on the island. If you’re just shopping, I wouldn’t rent a cart. If you want to see the whole island, it will be around $130 for a golf cart for 3 hours.
事業者からの返答
Thank you so much for your feedback! We’re thrilled to hear you enjoyed the vibe, the food, and the drinks on board. You’re absolutely right about the snorkeling—it can be a real workout when the current picks up! We appreciate the tip about the fins and the golf carts; that kind of insight is invaluable for our future guests. We hope to see you and your husband back on the water with us soon!
J
Jorge_L
November 4, 2025 · via Viator
Fun experience
It was a very fun experience from the moment you get on the ship till the moment you get off. Every staff member on the ship did an amazing job.
事業者からの返答
Thank you very much for taking the time to share your review. We truly appreciate your kind words and are delighted to hear that you had a great time on our tour. Your feedback is invaluable to our team and motivates us to keep improving every day.
T
Tara_L
April 12, 2025 · via Viator
Fraudulent company
This s was the worst experience ever! They took my $460, failed to inform me of a cancellation, then failed to reimburse me for the taxi service and inconvenience of my family waiting for over an hour trying to figure out what happened. I’m still waiting for my refund!
事業者からの返答
Thank you very much for your feedback. We do apologize for the inconvenience, Please contact me at amin@cancunvacationexperts to provide a solution about the taxi service,
S
Stephanie_H
March 26, 2025 · via Viator
Great crew that made...
Great crew that made entire day very entertaining! Overall I would recommend this trip to others looking for fun
事業者からの返答
Dear Steph,
WOW, thank you so much for your incredible review! We’re absolutely thrilled to hear that the crew made your day so fun and entertaining! Your recommendation truly warms our hearts, and we’re overjoyed that you had such a fantastic time with us!
We can’t wait to welcome you back for even more unforgettable adventures in the future! 🎉
Kind regards,
S
Sarah_Z
March 26, 2025 · via Viator
Great staff it was...
Great staff it was overall a fun day on the boat! Lunch was good as well. Would recommend to others!
事業者からの返答
Dear Mrs. Sarah,
Thank you for your kind words! We’re so glad to hear you had a fun day on the boat and enjoyed the lunch. We really appreciate your recommendation and are thrilled you had a great time with us!
We hope to welcome you back for another amazing experience soon!
Best regards,
R
Rodell_S
December 13, 2024 · via Viator
Disappointed
I was very disappointed. My excursion was canceled twice. My wife and was really looking forward to this experience and was let down twice. This was my birthday gift so I was definitely disappointed. I don't know when I'll get the chance to come back.
S
Shontea_R
October 25, 2024 · via Viator
Wonderful
The team was awesome and the dancing party once we left the terminal from fairy. It was all a memorable experience
D
Dawn_M
September 5, 2024 · via Viator
Dancer Cancún Rocks!
Great DJ, wonderful Party Staff, great food, great experience! Definitely recommend as a must do excursion! 🤩
事業者からの返答
Thank you for your review. We are glad to see you enjoyed the party, activities and fun on board.
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