It was a relaxing cruise but would be better if the weather was good as it rained and we got wet . It was nice thought of them that they provided us with ponchos. We did not get to see the sunset
事業者からの返答
Thank you for sharing your experience with us. We’re glad to hear you still found the cruise relaxing despite the rainy weather. While we’re sorry the conditions prevented you from enjoying the sunset, we’re happy our team could help make things more comfortable with the ponchos. Weather can sometimes be unpredictable, but we truly appreciate your positive attitude and your feedback. We hope to welcome you back again on a clearer evening for the full sunset experience!
S
Stephanie_G
April 23, 2026 · via Viator
Poor form
Booked thru viator; showed up abd we were not on the manifest so turned away; coaster did not communicate with tour operator; could not board and disappointed four kids
事業者からの返答
We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this must have been—especially with four children looking forward to the cruise.
This situation is not the level of service we aim to provide. It appears there was a breakdown in communication regarding your booking, and we sincerely apologize that your reservation was not reflected on the manifest when you arrived.
We also regret that the follow-up response did not meet your expectations. Your time is valuable, and we recognize the impact this had on your plans that day.
Please reach out to our support team directly with your booking details so we can make this right. We would like to prioritize a resolution for you, whether that’s a full refund or rebooking at your convenience with proper confirmation.
Thank you for bringing this to our attention—we are reviewing this internally to ensure it does not happen again.
