マンハッタンのスカイラインと銅像のナイトクルーズ

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Our goal is to provide guests with an enjoyable sightseeing experience showcasing New York City's iconic skyline and landmarks. While routes may occasionally be adjusted due to weather, marine traffic, Coast Guard restrictions, or operational considerations, we understand your disappointment if the cruise did not align with your expectations based on the tour description. We also appreciate your comments regarding the onboard narration and music selection. We strive to maintain a family-friendly atmosphere for all guests, and we will share your feedback with our operations team for review. Thank you for taking the time to provide your comments, as they help us improve the experience for future guests.

We apologize for the confusion regarding the departure. The vessel did operate as scheduled, however due to a private event there was an adjustment, and our sister boat honored your tickets at no additional charge. We’re glad you were still able to enjoy a cruise around the city, and no extra payment was required on your end. Thank you for your feedback and we appreciate your understanding.

We’re sorry to hear about your experience, however the cruise did operate that evening and boarding was completed through our check-in staff at the departure location. There was a check-in representative available to assist guests, so we are not sure where the confusion may have occurred. We always recommend checking in with the staff at the pier directly upon arrival so we can properly assist and direct guests to the correct vessel.

We’re very sorry for the confusion and disappointment you experienced, especially when this was clearly an important part of your trip. Due to unexpected dockwork and operational constraints, we were required to make last-minute adjustments, which unfortunately affected some reservations. We understand how frustrating it must have been to arrive and not have clear information available at the time. We also recognize that the delayed communication you received did not help the situation, particularly given your travel schedule the following morning. This is not the level of service we aim to provide, and we are reviewing both our communication process and coordination with booking platforms to avoid situations like this. We truly regret the inconvenience caused and appreciate you bringing this to our attention.

We’re very sorry for the frustration and inconvenience you experienced. This appears to be an issue related to the booking platform, as Viator handles the payment processing and transfer of reservations to operators. We understand how upsetting it must have been to have to pay twice in order to join the cruise. We can confirm that in cases like this, Viator is responsible for resolving the payment discrepancy and issuing the appropriate refund. We recommend continuing to follow up directly with their support team, and if needed, we’re happy to assist on our end with any verification required. We truly apologize for the inconvenience and appreciate you bringing this to our attention.

We’re sorry to hear that your experience did not meet your expectations. We would like to clarify that the cruise operates based on scheduled departure times, and depending on the season, daylight hours may vary, which can affect whether the tour takes place fully at night. We also take your comments regarding cleanliness, safety, and communication very seriously. The condition of the vessel and clear safety measures are a priority, and your feedback will be reviewed with our team to address these concerns. We appreciate you noting the positive interaction with the narrator, and thank you for bringing the rest to our attention so we can continue improving.

Thank you for your wonderful review! We’re so glad you loved the Manhattan Skyline and Statue Night Cruise and enjoyed the beautiful sunset followed by the stunning views of the city after dark. Seeing the skyline and the Statue of Liberty illuminated at night truly makes for a memorable experience. We also appreciate your feedback about the bar line and will share it with our team. Thank you for joining us, and we’d love to welcome you back on board again soon!