Booked a cruise for 8/1 through Viator. Followed the boarding instructions exactly and there was no ship, no staff, no signage, nothing. Met several other people on the pier who’d bought the same fake tickets and were just as stuck. Viator. Avoid this listing.
C
Christopher_H
August 20, 2026
Great experience but I...
Great experience but I been on the boat for 60 minutes not 90 minutes. I enjoyed the tour. The bar is super over priced
L
Lisette_M
August 19, 2026
Didn’t even see the boat we were supposed to get on
We had booked a sunset cruise through Viator for Tuesday, Aug 18th. We got a message from the vendor late Sunday night asking us to reschedule. We agreed and rescheduled to the following day, Wed 19th, at 7 PM. We get to the dock 15 minutes early, at 6:45 PM, and we only saw 1 boat docked so we walked towards it. Long story short, that was not our boat. At that point we assumed our boat was late, since there was NO BOAT at slip 6. We circled back and found the check in desk at 6:58 PM, and we learned from them that the boat had apparently already left at 6:54 ish - which we did not believe, as we were literally there at 6:54 and there was NO BOAT. Nowhere on the ticket or confirmation email did it say to arrive early or that the boat would leave before 7PM. We were then offered the 8:30 departure, however, that would no longer be a sunset cruise, and we had not planned our days and later dinner around that, so we ended up abandoning the boat ride altogether.
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Alero_P
August 18, 2026
Disappointing
I was at the pier but no boat was there. I tried calling the number on the reservation but got no response. I tried to get my refund, but no one has responded.
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Preben_N
July 30, 2026
Poor
It was to go 7pm. But changed to 6.30pm - we came 615 as wanted
deparure was 710pm after a few others were allowed onbord
drinks ombord are seriously to expensive and quality very poor
E
E3986YHjulied
July 27, 2026
Gross
The workers were rude, there was no sort of organization whatsoever on where to go and when you were unaware instead of helping you, the workers would result to yelling at you. For the actual ride, I paid for a 90 minute experience, and it was maybe just an hour. The windows were dirty and cracked so I couldn't see anything, waste of money.
1人が参考になったと回答
事業者からの返答
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.
We sincerely apologize if you felt that our staff was discourteous. Providing friendly and helpful service is very important to us, and we will share your comments with our team for review. We also regret the confusion you experienced during boarding and understand how frustrating that can be.
Regarding the cruise duration, please note that sailing times may occasionally vary due to operational requirements, weather conditions, water traffic, or directives from the U.S. Coast Guard, as guest safety is always our top priority. We also appreciate your comments about the condition of the windows and will share them with our operations team for inspection.
Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to provide you with a much better experience in the future.
K
Kathrine_S
July 18, 2026
Meh
Guide sped through their list of landmarks and then stopped talking. Seemed as though the crew didn’t know or wasn’t confident in docking the boat.
事業者からの返答
Thank you for your feedback. We're sorry to hear the experience didn't meet your expectations. Our crew is fully licensed and highly experienced in navigating New York Harbor. Docking conditions can occasionally be more challenging due to changing tides, currents, wind, and vessel traffic, and taking extra time when needed is part of our commitment to safety. We always prioritize the safe arrival of our passengers over rushing a maneuver. We appreciate your comments and will continue working to make our onboard narration more engaging throughout the cruise.
M
Maryann_W
July 16, 2026
Nice way to see the NYC skyline
Cruise was nice. Narration about the buildings and bridges was helpful as you passed each landmark. We enjoyed the cruise.
M
MsKatt_V
July 9, 2026
Worse experience ever
Didn't get to take the cruise after waiting hours then it was canceled and am trying to figure out how to get refund
Y
Yosuke_M
July 3, 2026
Rachel was a great host...
Rachel was a great host and gave good history on New York landmarks. Clear explanation on what to expect in the tour was really good.
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