This pre-ferry tour consisted of meeting a "tour guide" who we stood with for about an hour while he talked about the Statue of Liberty and Ellis Island, . We met up with him at 12:45 PM and he told us that we were going to be getting on the 1:00 PM Ferry, and then he kept us standing there while he talked for over an hour. I was tired of standing and part way through his talk, I told him that I thought that we were getting on the 1:00 PM Ferry and he said that the Ferry went every 20 minutes and it didn't matter which one we got on. I really wanted to move on to actually touring the sights. He finally sent us toward the Ferry that we boarded and we were on our own to figure out everything during the actual tour. I wasn't really looking for a history lesson. I had been to Ellis Island before with a tour guide who was fabulous, and was wanting to share that same experience with my niece. I was extremely disappointed. We would have gotten just as much out of just getting a Ferry out to the islands and touring ourselves (which is actually what we ended up doing), but it would not have cost as much. I would not recommend this Pre-Ferry tour for the price ($60 each). Just pay for a Ferry out to the Statue and Ellis Island. I have taken many Viator excursions and have found most to be worthwhile, but not this one.
J
Joanne_E
August 9, 2026
Not worth the price
Long wait for both ferries in the hot sun. Tour guide disappeared and hard to understand when he was speaking. No access to the state of liberty building, especially when I specifically asked. Nor do they tell me you have to book entry to the statue a month in advance. Spent more time waiting in line then touring Ellis island or the Statue of Liberty. Way over priced for what you got. Do not recommend this tour.
J
Jeffrey_B
August 1, 2026
Great tour guide
Meeting place was easy to find and tour was on time as well. Nina was an excellent tour guide, she was very knowledgeable.
S
seanie5
July 20, 2026
Greta Trip
Our guide was so informative and friendly, i can''t remember his name but he was Belgium/bronx . I think you should put meeting point outside starbucks as we found it hard to meet with the address given
D
daniel_j
June 18, 2026
Due to a Tickertape...
Due to a Tickertape parade in NY I was unable to make it to the pickup spot. No transport available. I called and and was told to explain my situation and I would get a refund. I did as ask and was denied refund or credit. No consideration for circumstances out of my control.
V
Vijaya_K
May 19, 2026
Ferry ride
Just only a ferry ride and walk to the place of ferry and around the attractions Statue of Liberty and Ellis island.
事業者からの返答
Thank you for sharing your feedback. We’re glad you had the opportunity to visit iconic landmarks like the Statue of Liberty and Ellis Island. Our pre-ferry tour is designed to provide guests with guidance and historical information before boarding, while also allowing free time to explore the attractions at their own pace.
We appreciate your comments, as they help us better communicate the tour experience to future guests. Thank you again for choosing to tour with us!
P
Paul_M
May 8, 2026
This was a great tour!
Martin was amazing! Very personable and knowledgeable. Took us right where we needed to be. Everything was nice, orderly and easy!
事業者からの返答
Thank you so much for your wonderful review!
We’re thrilled to hear you had a great experience on our Statue of Liberty & Ellis Island Pre-Ferry Tour. Martin will be especially happy to know his knowledge, personality, and guidance made your visit smooth and enjoyable. We always aim to make the experience easy, organized, and memorable from start to finish.
We truly appreciate you taking the time to share your feedback and hope to welcome you back again on another NYC adventure soon!
T
Terri_S
March 29, 2026
Statue of Liberty
Gale very nice person. The tours were National Parks. We did. not know why we needed Viator tours. Which we love the tour company and have used over the years. But this one left us bewildered.
事業者からの返答
Thank you for your feedback and for being a longtime Viator customer—we truly appreciate it.
We’re glad to hear you found Gale to be very nice and enjoyed the National Park experience. We understand, however, that the structure of this particular tour may have felt a bit unclear or different from what you expected.
This experience is designed to provide guaranteed access to sold-out tickets, along with a roundtrip ferry, a 30-minute orientation, and a self-guided audio tour so guests can explore the Statue of Liberty and Ellis Island at their own pace. The orientation is meant to help set context and make the most of your visit, even though the main experience itself is self-guided within the National Park.
We appreciate your honest feedback and will use it to better clarify the tour format for future guests. Thank you again for choosing us!
A
ARPAN_G
March 27, 2026
What an Experience
A wonderful 3.5-hour Viator tour that was both enriching and enjoyable. Our guide-the tall Martin was exceptionally knowledgeable, bringing history to life with engaging stories, thoughtful insights, and a genuine passion for the city. Every stop—from the Statue of Liberty views to the Manhattan skyline and historic landmarks—felt meaningful and well-paced. What made the experience even more special was the group itself—warm, curious, and respectful fellow travelers who added great energy and conversations throughout. It felt less like a tour and more like a shared journey. Highly recommended for anyone looking to explore with depth, comfort, and great company.
事業者からの返答
Thank you for such a thoughtful and detailed review! We’re thrilled to hear that you had such an enriching and enjoyable experience. It’s wonderful to know that Martin’s knowledge, storytelling, and passion helped bring the history to life in a meaningful way.
We’re also glad the pacing and group atmosphere made the tour feel like a shared journey—that’s exactly the kind of experience we strive to create. We truly appreciate your recommendation and hope to welcome you back for another memorable tour soon!
R
Robert_K
February 16, 2026
Brooklyn Boy Review
I think it's really set up nice. I do believe that people should know that you don't get to actually go in the Statue unless you have special tickets. Alos, that there is very limited seating on the Ferry.
事業者からの返答
Thank you for your thoughtful review!
We’re very happy to hear that you found the experience well organized and enjoyable. We also appreciate you sharing those helpful notes for future visitors regarding access inside the Statue and the seating on the ferry.
Feedback like yours is valuable and helps other guests plan their visit even better. Thank you again for sharing your experience, and we hope you had a wonderful time overall!
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