自由のエリス島像とフェリー前ツアー

Thank you for sharing your feedback. We’re glad you had the opportunity to visit iconic landmarks like the Statue of Liberty and Ellis Island. Our pre-ferry tour is designed to provide guests with guidance and historical information before boarding, while also allowing free time to explore the attractions at their own pace. We appreciate your comments, as they help us better communicate the tour experience to future guests. Thank you again for choosing to tour with us!

Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience on our Statue of Liberty & Ellis Island Pre-Ferry Tour. Martin will be especially happy to know his knowledge, personality, and guidance made your visit smooth and enjoyable. We always aim to make the experience easy, organized, and memorable from start to finish. We truly appreciate you taking the time to share your feedback and hope to welcome you back again on another NYC adventure soon!

Thank you for your feedback and for being a longtime Viator customer—we truly appreciate it. We’re glad to hear you found Gale to be very nice and enjoyed the National Park experience. We understand, however, that the structure of this particular tour may have felt a bit unclear or different from what you expected. This experience is designed to provide guaranteed access to sold-out tickets, along with a roundtrip ferry, a 30-minute orientation, and a self-guided audio tour so guests can explore the Statue of Liberty and Ellis Island at their own pace. The orientation is meant to help set context and make the most of your visit, even though the main experience itself is self-guided within the National Park. We appreciate your honest feedback and will use it to better clarify the tour format for future guests. Thank you again for choosing us!

Thank you for such a thoughtful and detailed review! We’re thrilled to hear that you had such an enriching and enjoyable experience. It’s wonderful to know that Martin’s knowledge, storytelling, and passion helped bring the history to life in a meaningful way. We’re also glad the pacing and group atmosphere made the tour feel like a shared journey—that’s exactly the kind of experience we strive to create. We truly appreciate your recommendation and hope to welcome you back for another memorable tour soon!

Thank you for your thoughtful review! We’re very happy to hear that you found the experience well organized and enjoyable. We also appreciate you sharing those helpful notes for future visitors regarding access inside the Statue and the seating on the ferry. Feedback like yours is valuable and helps other guests plan their visit even better. Thank you again for sharing your experience, and we hope you had a wonderful time overall!

Thank you for taking the time to share your feedback. We're sorry to hear that the tour did not meet your expectations. Our Pre-Ferry Tour is designed to provide guests with a guided introduction to Battery Park, assistance through the boarding process, historical background about the Statue of Liberty and Ellis Island, and support navigating what can often be a very busy departure area. We understand that travelers looking only for ferry tickets may perceive less value in a guided experience. However, many guests appreciate the convenience, historical insights, and local expertise that our guides provide before they begin their self-guided exploration of the islands. We appreciate your comments and will continue working to ensure that the tour description clearly communicates what is included so guests can choose the experience that best suits their interests. Thank you again for your feedback, and we wish you all the best on your future travels.

Thank you for sharing your feedback. We sincerely apologize for the stress and confusion you experienced before the tour. We understand how frustrating it can be to arrive early and still feel uncertain about the meeting location. Your comments are valuable, and we will review our meeting point instructions and check-in procedures to ensure they are as clear and easy to follow as possible for future guests. We're sorry that this initial experience caused unnecessary anxiety and did not meet your expectations. We appreciate you bringing this to our attention, as guest feedback helps us improve our organization and coordination. Thank you for joining us, and we hope to have the opportunity to provide you with a smoother experience in the future.

Thank you for sharing your experience! We're delighted to hear that you had an amazing time on our Statue of Liberty and Ellis Island tour. Providing a smooth, organized, and memorable experience is what we strive for, and we're thrilled that our team delivered on that promise. Leanne will be especially pleased to hear your kind comments. Her passion for New York City's history and her dedication to every guest truly make a difference. We're glad her knowledge of the Statue of Liberty and Ellis Island, along with her attentive and helpful approach, helped make your visit so enjoyable. For future guests, this tour is a great way to gain a deeper understanding of two of America's most iconic landmarks while enjoying the convenience of a guided experience that takes the stress out of navigating the ferry process and historic sites. Thank you for choosing us, and we hope to welcome you back for another unforgettable New York City adventure soon!

We’re truly sorry that your experience didn’t meet expectations. We understand how frustrating it must have been to feel that the tour structure was unclear and that you didn’t receive full guidance. Your feedback is very important, and we’ll use it to improve. Please reach out to our customer service team so we can review your booking and work toward making this right.