Horrible. Do not book with these people, you can't get in.
Can i give this a negative 5? This was horrible. They sent me 2 different tickets and both were refused at the entrance. Attempted to call the tour company and it said the number was out of service. Called viator and they claimed they contacted them and that they sent new tickets. It was the same as what I already had. We only had a 30 minute window to enter and by the time she "contacted " the vendor the entry time was up. The Viator operator talked over us and wouldn't listen to us, kept trying to resolve the ticket that was already USELESS!!! We ended up hanging up on her. Everything else through Viator has been fine but she refused to refund. Horrible experience that has ruined my day. I do not like Florence. Its dirty and smelly and full of thieves. I'll be posting another review of the grumpy old man that served us lunch, which was the icing on the cake for my dislike of the city. Praying Venice is better.
A
ANTHONY_D
September 12, 2026 · via Viator
Great
Great experience for sure and stress free time. All was made easy with this and affordable fun as well.
E
EmanuelT237
June 22, 2026 · via Tripadvisor
Majesty
Only outside, we can see the beauty and grandiosity of the basilica.
Fantastic inside, and please buy a ticket with audio included as it enriches the visit
M
Marilyn_F
May 31, 2026 · via Viator
Make sure you have...
Make sure you have tickets downloaded with a Barcode or they won't let you in. Tickets would not download until we sent angry message to Viator.
R
richardwW6093CK
April 15, 2026 · via Tripadvisor
Unnecessary
Unnecessary skip the line ticket. No crowds, no line, no waiting
N
Nathalie_T
February 25, 2026 · via Viator
Perfect.
Everything is perfect. Compliance with reservations. We were even able to get in early. Everything was well explained in the emails.
C
Connector61535097126
November 15, 2025 · via Tripadvisor
Wonderful! Santa Croce is a must!
Excellent! Got the audio tour which was wonderful with the explanations of what you were seeing. Highly recommend getting the audio with your tickets.
R
Robert_E
July 30, 2025 · via Viator
Awesome
Michael Angelo, Machiavelli, Galileo,and marcon are entombed here. An amazing and beautiful church!!
W
Wendy_G
July 26, 2025 · via Viator
Santa Le Croce Florence
It was very smooth running from start to finish and communication was good and answered all my questions.
C
Corinne_S
July 23, 2025 · via Viator
Simple and quiet
How easy it is to travel quietly! Easily reachable, easy payment or refund! I advise!