Bought tickets and arrived that day from Manchester to be told the gallery was shut. No refund offered after explaining multiple times that we have paid for something that we could not attend because of closure. Tickets should never have been sold to us. Will not be using this company again.
事業者からの返答
hi we are so sorry to hear about this
R
R7953CJkarens
September 23, 2026
Underated Art Pieces
Had an amazing time
this is one of the underated Museum
2
227mailinhp
September 22, 2026
Had to buy tickets from the museum instead.
I had accidently not been able to find the ticket and had to buy a new ticket from the museum. I asked for a good will refund which they refused to give.
S
sonas725
September 22, 2026
Terrible Did Not Deliver SCAM
I booked with Paris tours, I was informed I would get my tickets a day before and I haven’t received them. The bar code confirmation is useless.
DO NOT BOOK WITH THIS COMPANY. They do not answer the phone either.. that’s under Italy tours
D
drainsworth
September 20, 2026
Easy, and worth it
A must see experience of a lover of art…
Simple, easy, but must see immersive experience.
Greet value, low key.
Lovely
Q
Q9864HBpaulr
September 4, 2026
Long Delay to Enter
We purchased this ticket believing that it gave us access to the museum at any time during that day. When we arrived outside the entry we were directed to a long line for people without tickets or with no specific entry time. We waited nearly an hour to enter. The staff told us we had no priority to enter because we did not purchase from their ticket office for a specific time. Trip Advisor should at least warn buyers of the potential for a long delay if the buy this ticket.
事業者からの返答
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and delay you experienced during your visit to the Musée de l'Orangerie.
While our flexible access option is designed to offer travelers freedom with their scheduling throughout the day, we understand how frustrating it is to spend valuable sightseeing time waiting in line. Museum entrance policies and crowd control lines can vary depending on daily capacity, and we regret that the entry process was not as seamless as expected during your visit.
We appreciate your honest feedback regarding line expectations, as it helps us continuously review and improve how entry procedures are communicated to future guests. We hope that despite the wait, you were still able to enjoy Monet's stunning Water Lilies and the rest of the museum's collection.
Best regards,
M
margaretgJ6006CO
August 14, 2026
Overall happy with our choice.
At first we were disappointed with our tickets as we mistakenly thought it would allow us immediate access at any time, but we had to join the over one hour long queue. However, after just 15 minutes of waiting, people with museum passes or tickets like ours were allowed to enter, so all was good. The audio guide was excellent! We listened to the whole thing for the Monet section and then just for the paintings we were interested in for the rest of the permanent collection.
It would be cheaper to book early through the museum website and book a timed slot, but we were too late for our preferred date and this ended up being a good second option.
C
claudiasP1426QZ
August 10, 2026
Excellent service
The management was very good and we loved that the ticket had no time restriction.
O
O2231QMrubyw
July 30, 2026
Superb
Well organized.
My daughter liked monet lilies Painting
Good Experience
事業者からの返答
Thank you for the great review! We're delighted that you had a seamless experience and that your daughter enjoyed Monet's incredible Water Lilies .
Thanks for choosing us, and safe travels on your future adventures!
Best wishes,
R
RYUICHI_K
July 15, 2026
They treat you the same as if you didn't have a ticket.
I entered the museum in the same line as people without tickets for two hours. Others who lined up with me took time out to redeem tickets for high vouchers, even though they entered at the general price. Flexible meant that there was no time limit, so it was not possible to put them in line.