Viator with help from Tripadvisor is trying to rip you off by offering Universal Studios tickets cheaper than the SGD76 available at the site. Don't fall for it. It's a big scam.
事業者からの返答
Dear Guest,
We find this review quite surprising. You are reporting a "scam," yet our records confirm that you successfully redeemed and used the tickets for your entry to Universal Studios Singapore. Additionally, your complaint is that you found the tickets cheaper on Viator—which is the platform where we offer our authorized rates.
It is rare to receive a complaint for providing a lower price than the gate, but we are glad we could save you money. As a verified partner of TripAdvisor and Viator, we provide legitimate tickets and transfers to thousands of guests. We are happy to have played a part in your visit.
Regards,
Paul
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Nadine_A
February 27, 2026 · via Viator
Very useful
It is nice to have this booked, they provide you with round trip transfer and the tickets to the park. It was well organised.
事業者からの返答
Hi Nadine,
Thank you for your kind words! We’re glad the round‑trip transfers and park tickets made your visit stress‑free and that you found everything well organized. We appreciate your feedback and hope to welcome you again soon—please reach out if there’s anything we can do to make your next trip even better.
Thanks,
Nick (IAsia Thailand Online)
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Claire_B
January 9, 2026 · via Viator
Excellent trip
Superb. We booked the round trip transport also. Which was excellent. Highly recommended. Pick up n drop off from our hotel. The park itself isn’t that big. But has everything you need. A really lovely park with rides everyone can enjoy. The Transformers ride is excellent
事業者からの返答
Hi Claire,
Thank you for your fantastic feedback on our Universal Studios Singapore Tickets with Round-trip Transfers. We’re thrilled to hear that you found the transport service excellent and convenient with hotel pick-up and drop-off. It’s wonderful that you enjoyed the park’s variety of rides and attractions, and we agree—the Transformers ride is truly a highlight! We appreciate your recommendation and look forward to welcoming you back for more exciting experiences.
Thanks,
Nick (IAsia Thailand Online)
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Yogambigai_B
November 24, 2025 · via Viator
Good tour. Had more than...
Good tour. Had more than 6 hours to spend in the USS. Pick up slightly delayed due to traffic and drop off on time. Convenient as we dont have to worry about transport to go and come back, and tickets were bought earlier by tour company.
U
ulaganathan_s
October 26, 2025 · via Viator
light on camara & ancient...
light on camara & ancient egypt looks great.. and special events are excellent...new york city and holly wood looks like great
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Departure62031350804
August 10, 2025 · via Tripadvisor
Great Park
Group of friend visited Universal Studios Singapore. Great park and spotlessly clean. If you have previously visited Universal Studios Orlando. This park is not on same level but it is still a must see
事業者からの返答
Dear Guest,
Dear Guest,
Thank you for sharing your feedback on your visit to Universal Studios Singapore. We’re delighted to hear you and your friends enjoyed the park and found it spotlessly clean. While we understand it may feel different compared to Universal Studios Orlando, we’re glad you still found it to be a must-see experience.
We truly appreciate your comments and hope to welcome you back on another adventure soon.
Thanks,
Nick (IAsia Thailand Online)
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Frederick_I
July 9, 2025 · via Viator
Asian Tour 2025
What a time we had at Universal Studios. Rides like the Mummy were fast and amazing. People with nut allergies may want to bring their own food. Otherwise, I had an amazing good time. I would definitely come back here to visit.
事業者からの返答
Dear Guest,
Dear Guest,
Thank you for sharing your wonderful review of Universal Studios Singapore. We’re thrilled to hear you had such an amazing time and enjoyed the rides, especially The Mummy!
We also appreciate your helpful tip regarding food and allergies — this is valuable advice for future visitors. It’s fantastic to know you would return, and we look forward to welcoming you back for even more fun on your next visit.
Thanks,
Nick (IAsia Thailand Online)
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Edward_E
April 19, 2025 · via Viator
Universal thumbs up. Tour company thumbs down
The park is much smaller than the ones in the US. You can do it in a day. I would have given it 4 stars except that the tour company personnel treated you as though you were cattle they had to get there. Not helpful. Also changed vehicles on the way and got to park an hour after opening.
事業者からの返答
Dear Edward,
Please accept our sincere apologies for the delay and if the tour did not meet your expectations. Rest assured that we take our customer's feedback prominently to improve our services.
Nonetheless, we hope you still had a memorable time.
C
Connor_S
February 25, 2025 · via Viator
Brilliant experience,...
Brilliant experience, transfers are very well organised and you are kept updated where and when they will collect you. Universal itself is small compared to Orlando, but some good rides.
事業者からの返答
Dear Connor,
Thank you for your review! 🌟 We're delighted to hear that you had a brilliant experience and found the transfers well-organized and seamless. Keeping our guests informed and ensuring smooth transportation is a top priority, so it’s great to know it made your trip hassle-free.
While Universal Studios Singapore may be smaller than its Orlando counterpart, we’re glad you still enjoyed the rides and the overall experience. We appreciate your feedback and hope to welcome you on another adventure soon!
Thanks,
Nick (IAsia Thailand Online)
M
Mbalenhle_M
December 28, 2024 · via Viator
It was worth the...
It was worth the Experience but the lines are just too long. An amazing place to take your family. The taxi driver gave us amazing hacks.
事業者からの返答
Thank you for your review! 🌟 We’re glad to hear that you enjoyed the experience at Universal Studios Singapore and found it to be a great place for family fun. We completely understand that long lines can be a challenge, and we appreciate your feedback.
It’s wonderful to know that the taxi driver’s tips helped make your day more enjoyable—local insights can definitely add to the experience! We hope to welcome you again soon for more fun and adventure. 🎢✨
