Do not buy this through tripadviser!!!!Do this on your own!
The event was great but do not buy this through tripadviser! The cable car and wings of time venue dont recognize the tripadviser ticket because it is third party. The directions from tripadviser are poor and only arrive the day before. Our friends didnt receive the extra email with complicated directions on how to procure their tickets and had to pay at the venues. A total ripoff. You can do the cable car yourself and the wings of time yourself no problem on your own.
事業者からの返答
Thank you for your feedback. We are sorry that the situation left you disappointed. However, we would like to clarify several important facts for future customers reading this review.
When a booking is made through TripAdvisor/Viator, the platform first issues a booking voucher. The barcode or QR code on that voucher is not the admission ticket for the Cable Car or Wings of Time. This is clearly stated in the booking information, which also explains that the valid attraction e-tickets and QR codes will be sent separately by My Singapore Holiday via email or WhatsApp within 24 hours before the booking date.
Our contact details are also clearly provided on the voucher, including our WhatsApp number, specifically so that customers can contact us immediately if they cannot locate their e-tickets or have any difficulty using them.
In your case, the valid e-tickets had already been issued and sent to the registered email address and WhatsApp before the scheduled visit. Our team had also contacted you prior to the booking date, but we did not receive any message from you informing us that you could not locate or access the tickets.
What is important to clarify is that we were not contacted before the additional tickets were purchased at the venue. By the time we received your message requesting assistance and a refund, the replacement tickets had already been purchased.
Had you contacted us before purchasing another ticket, we could have checked your booking immediately, confirmed which QR code should be used, and resent the valid e-tickets to you if necessary. Our team was available to assist, and our contact information was already provided on your voucher.
For this reason, we do not believe it is accurate to describe the service as a “total ripoff.” The valid tickets were issued and sent as required. Unfortunately, once attraction tickets have been issued, they are non-refundable according to the booking conditions. We therefore could not refund tickets that had already been issued simply because additional tickets were purchased separately without first contacting us for assistance.
We fully understand that purchasing a second set of tickets was frustrating. However, if there is ever any uncertainty regarding an e-ticket, we strongly encourage customers to contact us before purchasing replacement tickets. This gives us the opportunity to resolve the issue immediately and prevents unnecessary additional expense.
We hope this clarification helps future guests understand the difference between the TripAdvisor/Viator booking voucher and the official attraction e-ticket, as well as the importance of contacting us if assistance is required.
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Sherpa49125306126
August 20, 2026 · via Tripadvisor
Must Do
We paid for the deluxe cable car, 360° views. Worth it! Shared cabin with random strangers, hilarious conversation which added value. We did not buy the professional photo, hell no! Take some time to make it semi-flattering! Do we really look like that?! The only negative perspective to an otherwise memorable way to spend our money and precious time in Singapore.
事業者からの返答
Thank you for your fun and honest feedback. We’re happy to hear the deluxe cable car experience was worth it and that the shared cabin added to the memories. We also appreciate your note about the professional photo and will share it with the relevant team.
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Excursion55009848261
August 18, 2026 · via Tripadvisor
I enjoyed the view
very handsome I would recommend this 100%
事業者からの返答
Thank you for your kind feedback. We’re happy to hear that you had a great experience and would recommend the service 100%. We truly appreciate your support.
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benjamincK2079IB
July 26, 2026 · via Tripadvisor
Bad Ticketing Experience
I would start by saying that the cable car ride is well worth taking, and gives some spectacular views of Singapore. My poor rating of the experience relates to ticketing. I purchase two tickets through the Trip Advisor/Viator website from an agency called My Singapore Holiday. When my wife and I turned up at the Mt Faber Cable car entrance the operator’s ticket scanner did not recognise the barcode of our tickets. I then had to purchase extra tickets at the ticket office to take the ride. I naturally presumed that as My Singapore Holiday had given me what appeared an invalid barcode I would be able to get a refund on the tickets I purchased from the website. I sent them a Whatsapp message (that is how they had communicated with me); I also message trip Advisor on their website. I receive an email from Trip Advisor stating that I would not get a refund as the ticketing agency (My Singapore HolIday) had not approved it! I would mention that at that at the time of writing I have not received a response to my WhatsApp message. We went to the cable car on a Tuesday morning; there was no queue, so I would suggest if you wish to take the cable car ride, pay at the operator’s ticket office and avoid the risk of losing your money.
事業者からの返答
Thank you for sharing your feedback. We are sorry to hear about the difficulty you experienced at the Singapore Cable Car entrance.
After reviewing your booking, we confirmed that the official admission e-tickets and QR codes had already been issued and sent to both your registered email address and WhatsApp one day before your scheduled visit.
Please note that the TripAdvisor/Viator booking voucher is not the valid admission ticket for entry to the attraction. The booking information clearly states that the official e-ticket and QR code will be sent separately by My Singapore Holiday via email or WhatsApp.
Based on the information provided, it appears that the barcode presented at the entrance may have been the TripAdvisor/Viator voucher rather than the official attraction QR code sent by our team. This would explain why the barcode was not recognised by the venue’s scanner.
Our contact number is included on the booking voucher. If you were unable to locate the official e-tickets or experienced any difficulty at the entrance, you could have contacted us before purchasing additional tickets. Our team would have been able to verify the booking and resend the correct QR codes immediately.
We did not receive a request for assistance regarding the location of the valid tickets before the replacement tickets were purchased. We were contacted regarding a refund only after the additional tickets had already been bought.
Unfortunately, once the official admission tickets have been issued, they are strictly non-refundable, as stated in the booking conditions before purchase. Since the valid tickets had already been issued and successfully delivered to you, we were unable to approve a refund for the additional tickets purchased directly at the venue.
We regret the misunderstanding and hope this clarification helps future guests understand the difference between the TripAdvisor/Viator booking voucher and the official attraction e-ticket.
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S1475DSjorget
June 17, 2026 · via Tripadvisor
Beautiful experience in Singapore
No problems, everything is safe and fine
事業者からの返答
Thank you for your kind feedback. We’re happy to hear that everything went smoothly and safely. We truly appreciate your support and hope to welcome you again soon.
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Dijana F
June 11, 2026 · via Tripadvisor
Cable Day
Was a good experience however all of the decals over the windows made it difficult to get great photos
事業者からの返答
Thank you for sharing your feedback. We’re glad to hear that you had a good experience overall. We’re sorry the window decals made it difficult to take clear photos, and we appreciate you letting us know. Your comments are helpful for us to review and improve the guest experience.
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SergioM656
June 9, 2026 · via Tripadvisor
Floating in Asia
Excellent walk.
Panoramic view of much of Singapore. Pretty!
事業者からの返答
Thank you so much for your kind feedback. We’re delighted to hear that you enjoyed the tour and the beautiful panoramic views of Singapore. It’s wonderful to know you had an excellent experience. We hope to welcome you again soon.
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VicnJen67
March 22, 2026 · via Tripadvisor
Awesome Views
Booked this attraction in combination with the fireworks show.
Cable car was modern and clean and well run.
Staff assisted me with my technical issues around tickets with patience.
Views particularly on the cross harbour section were amazing. Well worth the price.
事業者からの返答
Thank you for your review.
We’re glad you enjoyed the clean, well-run cable car, the incredible cross-harbour views, and the patient support from our staff. Happy to hear it was worth the price!
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Bustravel64
December 19, 2025 · via Tripadvisor
Activity amazing (despite an uncomfortable feeling for heights.)
Terrific views, the experience was amazing!The staff are friendly and helpful.
Travelled a bit differently in the direction to original plan, fantastic anyway!
事業者からの返答
Thank you very much for your feedback. We’re delighted to hear that you enjoyed the terrific views and found the experience amazing, with friendly and helpful staff.
We’re also glad that, despite the change from the original plan, the experience was still fantastic. Thank you for sharing, and we hope to welcome you again in the future.
A
auntieh22
November 17, 2025 · via Tripadvisor
Not the full ticket if bought through Trip Advisor.
Missold ticket. Had a great day. There is a good deal more to see than the advertising would have you believe and we thoroughly enjoyed ourselves. Beware though. If you purchase a Sky Pass via Trip Advisor. It’s actually sold by Viator and it’s not the same Sky Pass you would get on the official website, which allows you to travel on both sections of the cable car. Despite being advertised as a Sky Pass covering both parts of the cable ride, it only bought us a ride on the Mount Faber leg. When we went to board the Sentosa leg our ticket wasn’t valid. Although Viator sent the tickets three times, via email and Wattsapp, none of them were valid for the second journey. When we checked at the ticket office, we were informed that third party agents often don’t supply a full Sky Pass. As we were there we decided to pay the extra, which amounted to 34 Singapore dollars, about £20, not a lot but annoying when you you’ve already paid once. Trip Advisor needs to clarify what’s being offered with Viator urgently.
事業者からの返答
Thank you for sharing this detailed feedback — it’s extremely helpful.
I’m very glad to hear you still had a great day and enjoyed everything the attraction has to offer. However, the situation with the Sky Pass is understandably frustrating. Being sold a ticket that doesn’t match what was advertised, then having to pay extra on-site, is something no guest should experience.
Your note about the difference between the official Sky Pass and the third-party version is especially important. It’s clear that the listing on TripAdvisor/Viator needs better clarification so travelers know exactly what they’re purchasing and avoid surprises at the ticket counter.
Thank you again for highlighting this — it will certainly help others make informed choices. If you need assistance with anything else, I’m here to help. 🙏
