Worst experience had to pay $20 a bag -new. Never have done before Security was rude mgt isreporting
Worst experience ever. Charge $20 per bag & Security was rude management got involved and is reporting to their bosses’
事業者からの返答
Hello "Amy F" I am sorry to say we can not find any such order for anyone by your name in the past week being transported from here in Port Canaveral to the Brightline train stattion at MCO Orlando Airport by our organization. I see the anger in your words about an incident you may have had with another organization, that is indeed terrible, but please be advised we were not involved, and I have applied for a review of your review thru TripAdvisor for re-assignment of your posting.
Adjusted schedule and helped out when we had a problem with our luggage getting off the cruise.
This was our first time using this transportation service and it won’t be the last. Frank picked us up in Port Canaveral for a trip to Orlando. After we shared with Frank that we were missing a bag from the terminal he asked what we wanted to do about the bag. As we wanted to retrieve it, we would have to wait outside the terminal for a couple hours until they could find it and bring it out to us. Instead of that Frank made a call and adjusted his schedule. He also made a call to a hotel nearby and asked if we could stay there until the bag showed up. Frank went above and beyond and respected our wishes to wait. When we were ready he picked us up for the Orlando Airport destination. We really appreciated the way Frank handled the hiccup and how he went out of his way to make sure we were comfortable while we waited. We will definitely use this service again. I give 5 stars because you don’t know the measure of a service or company until they are dealing with and customer problem even when it is not theirs.
事業者からの返答
We are happy to help, and we appreciate your review! Thank you!
