Got to Miami and was not able to find the Boat cruise or Bus tour had to pay additional to get on an earlier train back to Orlando. So upset not an enjoyable birthday experience.
Thank you for taking the time to share your feedback. We are very sorry to hear that your day in Miami did not go as planned, particularly as you were celebrating your birthday. We understand how disappointing it must have been to arrive in Miami and have difficulty locating the Hop-on Hop-off Bus and Boat Cruise. As this experience combines several different elements — Brightline train travel, the Hop-on Hop-off Bus and the Boat Cruise — the travel documents provided include multiple vouchers, along with individual attraction information and step-by-step instructions for locating the bus and cruise departure points once in Miami. Our Gray Line Orlando team also remains available throughout the day should guests need assistance while traveling. If you are experiencing difficulty locating any of the services included with your tour, we are always happy to help with directions or additional information so that you can continue with your planned experience. That said, we certainly appreciate your feedback and will review how the instructions and individual vouchers are presented to see whether we can make them even clearer and easier for guests to navigate. When a day includes several separate experiences, we recognize that having multiple documents can feel overwhelming, particularly when visiting an unfamiliar city. We are genuinely sorry that you were unable to enjoy the full experience you had planned and that your birthday day trip ended earlier than expected. Thank you again for bringing your experience to our attention, as feedback such as this helps us continue to review and improve the information we provide to our guests.
