I talked directly with the booking agent on the telephone. We set a departure time for 11 AM. My ticket says 11 AM. I get a text message that I didn’t see until the following morning at 9 AM from the driver that we must depart at 9:30. I didn’t even see this message until 10 AM. I told the phone operator that I could not begin the tour before 11 AM and he said no problem because it’s a private driver. The driver never showed up at 11. And they still charged me the full amount. Now I need to dispute it with a credit card Company.
Dear fellow Travelers, thanks for your time to write this review. We are sorry to see this review, but we would like to clarify the situation for future guests, as several important details are missing. This was a last-minute booking made on August 17, 2026 at 6:18PM. The guest was informed about the change of the tour starting time the same day at 6:27 PM, and was contacted again next day at 8:51 AM on August 18 to confirm the change to the starting time. We also attempted to contact the guest directly several times using the phone number provided with the booking, but our calls were not answered. We made another attempt to text the guests and offered an alternative starting time later that same day, but unfortunately received no response. Therefore, we do not believe it is fair or accurate to describe this situation as being “scammed.” We made multiple attempts to communicate the change and find an alternative solution, but unfortunately could not establish direct contact with the guest. Regarding the claim that a “phone operator” confirmed that an 11:00 AM departure was no problem, we have no information about who this person was or what was discussed. We were not part of that conversation, and cannot be responsible for information allegedly provided by an unidentified third party that contradicts the information communicated directly by the service provider. For future guests, especially when making last-minute bookings, we strongly recommend after the booking confirmation number is provided to contact the provider directly and respond promptly to messages or calls. This helps ensure that everyone has the same and accurate information and gives the provider an opportunity to resolve any changes or issues before the scheduled service. We regret that there was a misunderstanding, but we stand by the communication and efforts made from our side. Thanks for your understanding and have a safe travels!
