Driver was not there when we arrived and communication was poor on where we should meet. Our driver had an emergency which is fine but it was not communicated to us. The driver that did pick us up was great.
事業者からの返答
Hi April,
Thank you for sharing your honest feedback with us. We’re truly sorry for the confusion and lack of clear communication when you arrived — that’s not the smooth experience we aim to provide. We completely understand how frustrating this must have been, especially after a flight.
We’re glad to hear your driver made up for it once you were on your way, but we know the start should have been much better. We’ll be reviewing what happened so we can improve our communication and make sure our passengers are kept informed straight away if there’s ever a change.
We really appreciate you giving us this insight and hope we’ll have the chance to give you a flawless transfer next time.
Best wishes,
The Cab My Ride Team
K
Kevin_F
May 19, 2025 · via Viator
Our driver Engin was very...
Our driver Engin was very courteous. He was prompt and chose the fastest route to ensure we got to the airport on time.
事業者からの返答
Thank you for your review! We're so pleased to hear that Engin provided a prompt and courteous service and got you to the airport without a hitch. We’ll be sure to pass on your kind words to him.
Safe travels, and we hope to drive you again soon!
– The Cab My Ride Team
V
Veronica_P
February 1, 2025 · via Viator
Reliable service, great communication
Even though our flight was more than 2 hours late, the driver was aware and I had a text message waiting for me as soon as I landed letting me know where to meet.
Great communication, Very pleasant ride, friendly driver, wonderful experience. I Highly recommend!
事業者からの返答
Hi Veronica,
Thank you so much for your lovely review. We’re so pleased to hear that even with your delayed flight, our team kept you informed and your driver made sure you felt welcome and looked after.
It’s great to know the communication, ride and friendly service all hit the mark for you. Your recommendation means a lot to us and we’d love to welcome you back anytime.
Best wishes,
The Cab My Ride Team
H
Hezzel_J
October 26, 2023 · via Viator
airport transfer
Our flight arrived on time but the customs airport procedures delayed our meeting. Driver was not inside holding a sign with name. I had to call the dispatcher and try to contact the driver.after heading to Holiday Inn driver took us to the wrong Holiday Inn in Southampton, even though when the reservation was made I put in the correct Holiday Inn Express West in Adanac Park. Dirver left and we had to find and pay an Uber to get to the right Holiday Inn.
事業者からの返答
Hi Hezzel,
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you faced — from the missing meet-and-greet at the airport to being dropped off at the wrong hotel. This is far from the smooth, reliable service we promise our passengers.
We completely understand how frustrating and inconvenient this was, especially after a long journey. We’re reviewing what went wrong here, both with meeting arrangements and the incorrect drop-off, to make sure it doesn’t happen again.
Your feedback is really valuable and we’re genuinely sorry we let you down this time. If you’d like to share any more details, please do get in touch so we can look into this properly for you.
Best wishes,
The Cab My Ride Team
R
Robert_G
September 6, 2023 · via Viator
Find another company
No memorable moments, just a driver given very little information by this company.
Expected a Mercedes mini van as pictured, by got a cramped Hyundai Ionic that barely fit luggage for 2 people. Driver did not know the airport and did not get the drop off directions
事業者からの返答
Hi Robert,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experience — this is not the level of service we want to deliver.
It’s clear we fell short by not providing the vehicle you expected and by not giving your driver enough information for a smooth drop-off. We completely understand how frustrating that must have been, especially when travelling with luggage.
We’re reviewing what went wrong in this case so we can prevent it from happening again. Your comments help us improve and we’re genuinely sorry we let you down this time.
If you’d like to share any more details with us, please do get in touch.
Best wishes,
The Cab My Ride Team
8
868raghavg
July 27, 2023 · via Tripadvisor
Best airport transfer
Really amazing experience. Driver was super friendly and helped me with my baggage. I would for sure travel with them again.
事業者からの返答
Hi there,
Thank you so much for your lovely review. We’re delighted to hear you had an amazing experience and that your driver was so friendly and helpful with your baggage.
It’s wonderful to know you’d travel with us again — we’d love to welcome you back anytime.
Best wishes,
The Cab My Ride Team
J
josemendonca1952
July 7, 2023 · via Tripadvisor
Back home
Punctuality, advised us of your arrival at the pickup point; sympathy, price, car with enough space for seus and luggage.
S
samgR7491QH
July 6, 2023 · via Tripadvisor
Not great
Ordered the taxi for 2 pick ups there was 6 of us going on holiday , when I called I had one quote and that was fine give over my card details . When we got picked back up for our holiday we were greeted by a gentleman who was wearing sliders what safety was not a thing for the customer and to top it off they took more money from my account which was not what I was quoted. I have been emailing the company and yes they have got back to me but not refunded the money that was taken from my account. Do not use this company.
P
Petrina_G
June 3, 2023 · via Viator
Great driver and transfer
Great service. Clean Mercedes car. Efficient transfer. Reasonable price. Great driver who navigated the heavy traffic with expertise.
S
Sean_M
May 24, 2023 · via Viator
Gatwick to Southampton transfer
Driver was ready at airport and quick and easy transfer to hotel. Driver was really nice. Was a smaller Hyundai vehicle. I was under the impression it was an executive chauffeur that was going to be Mercedes or Tesla with wifi. Overall, good experience but pricey
