We booked the Luxury cruise. I appreciate the beautiful views.The boat is beautiful. The canapés were not nice and was just 1 piece of each per person.We were seated with another family and we were made to share which was uncomfortable.
They couldn't even serve a cheap bottle of bubbles.Some of us do not like mixed drinks but had to settle for non alcoholic.
I literally had two drinks. 1 wine and one none alcoholic drink because there were no options. They didn't even have simple mocktail like strawberry daiquiri. That was disappointing 😞
Not worth the price
I
Irene_P
September 23, 2026
Money=Value 100%
Awesome experience, the tour guide was friendly, taking his time to educate the traveller's about the Zambezi River. They are in no rush so you definitely enjoy the 2 hours.
事業者からの返答
Thank you so much for the wonderful review! We're thrilled to hear you had such an awesome experience and that our guide made the Zambezi River tour both educational and enjoyable. Taking our time to share the history and beauty of the river is what we love to do. We hope to welcome you back for another adventure soon!
S
shionad2014
September 20, 2026
Sunset Cruise
Very pleasant cruise down river towards Falls on a very well-appointed boat. Canapés were very good and they catered beautifully for vegetarian. Wine/ beer/ drinks were bottomless with a wide choice. Hippos, crocs, and lots of birds viewed as well. All in all , I’d highly recommend it.
事業者からの返答
Thank you so much for the wonderful review! We're thrilled to hear you enjoyed your cruise down the river, the canapés, and our bottomless drink selection. It's also great to know our vegetarian menu hit the mark and that you spotted some of our local wildlife like the hippos and crocodiles. We truly appreciate your recommendation and hope to welcome you aboard again soon!
1
173tapiwan
September 19, 2026
Disgruntled
The cruise was bliss and the staff service was great but the fact that I had to wait for transport to get picked up after 35 mins of waiting... then only to come back after the cruise to be told to wait again because there was no driver and lack of communication. I'm very disappointed it ruined my experience and I will not use Pure Africa again mabhaiza you have tarnished your brand because of your very beyond poor transportation organisation sort that out for the future but you have lost a customer
事業者からの返答
Thank you for sharing your feedback with us, Tapiwa. While we are glad to hear that you enjoyed the cruise and the service provided by our crew, we sincerely apologize for the confusion regarding your transfers.
Unfortunately, our driver was unable to locate you at your accommodation because you had already boarded a vehicle with another operator. Upon realizing this, we quickly coordinated with the other company to bring you to the Pure Africa Waterfront. Following the sunset cruise, our drivers were stationed at the car park; however, because our driver had not picked you up at the start of the day, locating you among the guests at the waterfront proved challenging.
Although our operations team quickly arranged for an on-standby driver to take you back, we understand that you had already made alternative arrangements by that time. We appreciate your patience and hope to provide you with a much more seamless experience in the future.
B
Ben_O
September 17, 2026
Amazing cruise
It was amazing cruise on Zambezi river!
Sunset was beautiful and great.
Food was good, very good drinks
事業者からの返答
Thank you for the fantastic feedback! We're delighted you enjoyed the sunset, drinks, and dining on your Zambezi cruise.
H
Helen_R
September 9, 2026
A must do in Victoria Falls
This was a great experience. We were picked up from our hotel, the boat was comfortable and modern, drinks were provided and the canapés were really tasty. We saw hippo, a crocodile and giraffes as well as a beautiful sunset. The crew were so friendly and made the experience even better. We'd recommend this to anyone travelling to Victoria Falls.
事業者からの返答
Thank you for the wonderful feedback, Helen! We're so glad you enjoyed the boat, the wildlife, and the hospitality from our team. It means a lot to us that you'd recommend us to other travelers visiting Victoria Falls
S
Sunshine01913626803
September 9, 2026
Mad if you don’t treat yourself.
Had an amazing night. Staff welcoming and friendly. Food great service amazing. Truly an experience of the trip.
事業者からの返答
Thank you so much for the fantastic review! We are thrilled to hear that you had an amazing night and that our staff, food, and service made it a true highlight of your trip. We look forward to welcoming you back for another unforgettable experience.
K
kishaniu
September 1, 2026
Wonderful Cruise and Excellent Driver, A Few Issues with Other Passengers
Overall, we had a wonderful experience and thoroughly enjoyed the cruise. The atmosphere on the water was serene, beautiful, and relaxing, and it was definitely one of the highlights of our trip.
Our pickup at the Zimbabwe–Zambia border was handled by "Jonathan", who was an absolute pleasure to have as our driver. He was courteous, patient, professional, and very accommodating. He did his best throughout the journey to make everyone comfortable and handled an unfortunate situation with great professionalism.
Unfortunately, a few other tourists on our transfer caused significant delays. They were already late for the pickup and then, after the cruise, took approximately another 30 minutes to return to the vehicle because they had been drinking. Once they boarded the van, they were extremely loud, screaming, singing, and behaving in a way that made the journey very uncomfortable for the rest of us.
We appreciated that Jonathan tried his best to manage the situation and even apologized to us. I told him that I understood that it was difficult for him to control the behavior of passengers, but that I would encourage him to report the incident to his employer so that similar situations can hopefully be prevented in the future. Some people travel with children, elderly family members, or simply expect a peaceful and respectful transfer after an enjoyable excursion. We also chose not to confront the passengers ourselves because they were clearly intoxicated, and for obvious safety reasons, we felt it was better to remain quiet.
This issue did not take away from the beauty of the cruise itself, which was wonderful, peaceful, and highly enjoyable. I would definitely recommend the cruise, and I would especially like to recognize Jonathan for his patience, professionalism, and efforts to make the experience as comfortable as possible despite circumstances beyond his control.
Hopefully, the operator can put measures in place to ensure that intoxicated and disruptive passengers do not negatively affect the experience of other guests in the future.
事業者からの返答
Thank you for the wonderful review! We're so glad the cruise itself was a peaceful highlight of your journey. A special thank you for recognizing Jonathan—we agree he is an absolute professional, and we'll be sure to share your kind words with him.
We also appreciate your constructive feedback regarding the return transfer. Guest comfort and safety are our top priorities, and we are taking steps internally to address disruptive behavior so future transfers remain pleasant for everyone.
E
Explore00379838082
August 30, 2026
Relaxing beautiful sunset
Beautiful relaxing cruise, drinks and food were lovely , sunset was beautiful, over all thoroughly enjoyed the evening
事業者からの返答
Thank you so much for the wonderful review! We're thrilled to hear that you enjoyed the relaxing cruise, the food and drinks, and that gorgeous sunset. It was a pleasure having you with us, and we hope to welcome you back for another lovely evening soon
3
310tamrat
August 30, 2026
Lovely
Beautiful cruisw with fabulous food and staff. Very accommodating for any vegans on board.
事業者からの返答
Thank you so much for the wonderful review! We're thrilled to hear you enjoyed the cruise, the food, and our team's hospitality. Making sure everyone including our vegan guests have a delicious and memorable experience is a top priority for us. We hope to welcome you back on board again soon.
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