This was a well-organised tour, and the day went very smoothly. The winery lunch was of a good quality. The transfers of the groups between the various buses were efficiently managed, and necessary information was clearly conveyed to us all. The guide who showed us the Herculaneum ruins was knowledgeable, kind, and helpful. We enjoyed the day.
事業者からの返答
Dear OnAir06858298004,
Thank you for your wonderful 5-star review! It is a pleasure to know that our Guided tour of Herculaneum was excellent! We will share your kind words with our staff. Thank you again!
Best regards
Fabiana
Reservations Dept & Customer Care
B
Buttons_T_Rhino
July 3, 2024 · via Tripadvisor
The confirmed trip that never happen…. It was cancelled
Travelling on my own I decided that I wanted to visit Herculaneum and my experience on the trains earlier in my visit prompted me to look for a coach type tour.
I found this one and thought that it provided a good value with lunch and wine tasting also provided so I booked via tripadvisor and received confirmation that I had a place on the tour.
There was even a quick message from the tour provider sent to me via WhatsApp but unfortunately this was very quickly deleted.
About 3 hours later I receive another WhatsApp message telling me that my reservation had been cancelled.
This was then followed by an email from tripadvisor informing that my tour operator had to cancel my trip. And then a email from the tour provider via tripadvisor with the same information as the WhatsApp message saying my reservation was cancelled.
Was it because I am a solo traveller? Was it because I used a tripadvisor code?
The same tour was still available to book on tripadvisor for a few hours after my booking was cancelled.
Tripadvisor is now keep asking me to review my tour so this is the experience of my tour…. IT DIDN’T HAPPEN.
Hope that mine is an isolated incident but that is my experience I’m afraid.
事業者からの返答
Dear Buttons_T_Rhino,
Thank you for your feedback.
Unfortunately, due to an external problem, the tour was not available. We apologize for the disservice, but we have tried to inform you as soon as possible, and we asked customer care to refund you.
Best regards
Fabiana
Reservations Dept & Customer Care
T
Traveller6470
April 23, 2023 · via Tripadvisor
Avoid at all costs there are other people that do this your for less if you’re not bothered about the wine tasting
Very overpriced. We only got 1.5 hours in Herculaneum and spent longer at the lunch where you were not told what you were eating or really given any explanation of the wines you were tasting. All a massive attempt to get you to buy some very overpriced wine. The guide was the one saving grace though he was excellent
事業者からの返答
thank you for taking the time to write nonsense. It is clearly written how much time you have to visit Herculaneum with the guide, I don't understand why the dishes had to be presented, our tour does not focus on the presentation of the lunch dishes, but on the visit of the excavations of Herculaneum. Wherever you go in the world, the Wine Tasting is followed by a visit to the shop that produces them but you are not forced to buy anything for this. Next time read carefully what you're buying before insulting other people's work. Thanks anyway for taking our tour, you were the only one to complain.....
S
S131QTannam
August 9, 2022 · via Tripadvisor
Pompeii and Vesuvius
Great guide (Angie) who accompanied us on the coach and excellent tour guide (Erica) in Pompeii. We all enjoyed the short but steep hike up Vesuvius.
C
Christian_M
July 8, 2022 · via Viator
Too big group
We had booked small group skip the line, but the group was 50 people on a bus, and it was a lot of waiting time. Very inefficient. Would not recommend this to see Pompeii and Vesuvius,
C
Christine_B
October 23, 2020 · via Viator
Stepping back in time
Good tour value for money. Plenty of walking and climbing. Would have been better if pickup and drop off was from my centrally located hotel
事業者からの返答
Ciao!
Buyourtour di Amo Italy Travel would sincerely thank you for choosing us to arrange your excursion to the magnificent island of Capri, half day formula.
It’s a privilege for us that you have chosen our services.
Your opinion is important for us. If you want to give any feedbacks or suggestions regarding your purchase, you are always welcome.
Your feedback will help us improving ourselves.
I would like, once again, to express my gratitude toward you for trusting our Company.
Regards,
Marina
S
Suethearab1_
September 22, 2020 · via Tripadvisor
Tiring but would not have missed it
Enjoyed all of it.Guide was very knowledgable.Plenty time for lunch and comfort breaks.Not expensive
事業者からの返答
Hi and thank you for taking the time to review the Pompeii and Vesuvius tour with us! We are happy that you spent an interesting and informative day also thanks to the work of our professional guide. We hope to see you soon in Sorrento and offer you new experiences around our land!
Thanks for choosing us
See you soon
Marina
6
645waltert
September 10, 2020 · via Tripadvisor
A journey into the past!
We did this tour and it was an unforgettable experience. Congratulations to the guide who told us so much about the story but also about the current situation in Campania and gave us many tips! Many thanks also to the staff of this agency who helped us choose the best tour to visit these two enchanting places.
We felt safe and look forward to returning.
Thank you so much
3人が参考になったと回答
事業者からの返答
Gentile Walter,
la ringraziamo vivamente per averci lasciato una bella recensione del tour da lei effettuato per la stupenda Pompei e per l'imponente Vesuvio.
Siamo lieti che abbiate apprezzato i consigli e le informazioni della nostra guida.
Recapiteremo i complimenti a tutto il nostro staff che ne rimarrà sicuramente entusiasta!
Vi aspettiamo per offrirvi ancora tante attività alla scoperta della nostra stupenda penisola Sorrentina.
La saluto cordialmente
Tonino
4
445luckyc
September 3, 2020 · via Tripadvisor
A true journey into the past between culture and nature
Great Hugh, our guide for the tour of Pompeii and Vesuvius! In Pompeii Ugo accompanied us explaining every single detail with great passion! When I see people working with this passion I get back hope for mankind!!! And at Vesuvius he took us to the entrance; although he had not followed us to the top he was with us “spiritually” heheh!! It was a beautiful lap, with the right times, very punctual, and really well organized. A blast from the past that made us relive an era that was and that aroused a strong passion for archaeology! Really good!!!!! By the way, Ugo speaks very good English and also German! Highly recommended tour
1人が参考になったと回答
事業者からの返答
Gentile Lucky,
la ringraziamo vivamente per averci lasciato una bella recensione del tour da lei effettuato per la stupenda Pompei e per l'imponente Vesuvio.
Siamo lieti che abbiate apprezzato i consigli e le informazioni della nostra guida Ugo.
Recapiteremo i complimenti a Ugo che ne rimarrà sicuramente entusiasta!
Vi aspettiamo per offrirvi ancora tante attività alla scoperta della nostra stupenda penisola Sorrentina.
La saluto cordialmente
Tonino
S
Stefka_A
August 22, 2020 · via Viator
Good trip with good guide
The excursion was organised very good. Our guide Roberta from Sorrento show us everything from sightseeing for the short time we had . She was very kind and recommended pleases for drinks, lunch, ets. That was lovely trip.
事業者からの返答
Hello Stefka,
thank you for your review on Tripadvisor. and for your truly words about us and our guide Roberta! Great to hear that you have had a good experience with Buyourtour by Amo Italy Travel!
Thank you for staying with us and for ranking us so highly. We would be honored to have you on board, again!
Hope to see you soon in Sorrento
All the best
Michele
Amo italy Staff
