On the 27th of September I did the Great Ocean Road tour in Reverse. We did have a nice day but there were things on our Itinerary that the tour guide did NOT take us to
1 - we were meant to walk on a volcanic beach but we're were NOT taken there
2 - we were meant to go the the great Otway National Park for 30 minutes but once again our tour guide did NOT take us there
3 - we were meant to to go to the Chocolatier on the GREAT OCEAN ROAD unfortunately we didn't go there either.
There were 11 of us that and we all missed out on certain stops. We all paid money to see everything on the Itenary. If I knew that the tour guide was not going to follow the Itenary I would have booked this tour with a different tour operator. I was so looking forward in going to the chocolate place. It's not fair that we all missed out.
事業者からの返答
Hi Emily
As we did not run a private tour on this day this review may be for another tour.
Regards
Melvin
M
M1175TQmargaretc
September 16, 2026
Great Ocean Road
Great trip. Driver guide was fantastic took good care of our group and told me a lot of information about the trip which I had no idea about. He was very courteous and pleasant to deal with
E
erikrobertma
July 15, 2026
Great company to tour the Great Ocean Road
Peter was our driver and he was fantastic. Highly recommend this company and if you get Peter as your driver you will be in for a great trip. He’s very knowledgeable about local history and flexible during the stops. He also knows the best route and schedule to stay ahead of the large tours so you get the best photos at the 12 Apostles and other scenic stops. My daughter really wanted to see wild koalas and kangaroos which he made happen. The van was very comfortable as well and the two stops for food were very good well. You will not regret booking with this company.
A
Andrea_K
February 10, 2026
Beautiful Ocean Road-12 Apostles!!
Our guide Peter was amazing! so knowledgable about the area, its history, etc. He planned out a wonderful day and if we wanted to shorten here....a little more time there, he was super flexible. And the area was breathtaking! Not to miss when in the Melbourne area for sure!
R
Richard_R
February 5, 2026
Guide not the best but liked the trip
Views were amazing. Our quide only dropped us off at spots but did not go with us and explain the sites. He talked a lot in the car about un related stuff. A lot of travel from Melbourne but worth it if you enjoy seeing nature and ocean views
事業者からの返答
Hi Richard,
I’m very sorry for the inconvenience caused, and can confirm that I’ve processed a refund for you.
This is certainly not the experience we aim to provide. While the guide later advised me that he was unfortunately unwell on the day, this should have been communicated to me immediately, so the situation could have been handled better.
Please be assured that I will be reinforcing with all guides that walking each site and providing clear, engaging explanations is a core standard I expect to be delivered on every tour.
Thank you for taking the time to share your feedback. I truly appreciate it and hope we may have the opportunity to welcome you again under better circumstances.
Warm regards,
Melvin
S
Sightsee245990
December 5, 2025
Day trip to the Twelve Apostles
Our guide Peter was a very friendly and knowledgeable tour guide. He was very experienced in giving this tour and took us on a few successful side trips in search of koalas and kangaroos. We were also impressed with Peters safe and courteous driving skill. This tour was all day and we felt it was time well spent. We would highly recommend this tour.
J
John_T
December 3, 2025
The great ocean road tour (end Nov)
The great ocean tour was awesome and unforgettable despite the rain that came every now and then during our trip. My family of 5 booked a private tour with Melvin as our guide and driver. Our vehicle was a Mercedes minivan which was spacious and comfortable for our family.
We were picked up at 7am from our hotel and we travelled to Colac for our morning breakfast. After that we proceeded to the twelve apostles for our first stop of the great ocean road tour. Melvin, our guide, chose to travel via the reverse route which helped us avoided the crowd at every places that we stopped. Considering that we went to this trip on a Sunday, it’s hard to believe that there was little crowd at our various stops.
Even though its end November, the weather is very chilly due to the very strong winds along the coastline. For those who want to travel here, please wear enough clothings to protect yourselves against the unpredictable weather in Melbourne. Bring along umbrellas as you never know when the rain will come.
Our guide also brought us to see kangaroos and koalas along the way. Lunch at the Apollo Bay was around 1.30pm to 2pm, we chose to eat at a Chinese & western restaurant. The restaurant was not crowded during this time and we were able to find seats and order western dishes for our lunch.
The view along the great ocean road was magnificent. I would suggest that if you intend to travel here, it’s best not to drive so that you can fully enjoy the scenic view along the coastline. The journey itself is very long and many sections of the roads are winding and narrow, so it can be dangerous if you are not alert and get yourself distracted by the scenic views.
We have our last stop at the chocolate & ice cream factory. We ate some ice creams there and bought some chocolates back to our hotel to consume. This is a good place for chocolate lovers who will find many varieties of chocolates to choose from.
In this trip, we were so blessed to have Melvin (Awesome Leisure Group) to be our guide and driver. He was very knowledgeable and experienced. Along the way, he shared with us much information on the great ocean road as well as the history of Australia. I would strongly recommend that you have him as your guide if you intend to travel to the great ocean road.
All in all I would say this is an unforgettable trip and I will come back to the great ocean road again if I were to return to Melbourne.
P
PaulCellura
November 20, 2025
Worth it if looking to do a day trip from Melbourne
Great experience. Stops were spaced well and we were able to see all the highlights of the Great Ocean Road in a day trip from Melbourne. Mike was a great guide and the van was comfortable with free WiFi.
T
Tania_N
November 15, 2025
Excellent private tour...
Excellent private tour with ange, we had a super time!!! Highly recommended, the beautiful places!!!!
C
christycS6321HI
October 22, 2025
Such an amazing great ocean road trip
We visited the Great Ocean Road on October 22, 2025, and despite the rainy weather, our tour guide Peter made the day unforgettable! He was incredibly knowledgeable, sharing detailed insights about Australian history and culture throughout the trip. Peter took us to the stunning Twelve Apostles, stopped along the way for photos, and ensured we saw koalas and kangaroos. He even took us to visit chocolate factory! Driving for nearly 12 hours, Peter remained attentive and caring, checking on our comfort and adjusting the car’s temperature as needed. He’s a truly thoughtful and dedicated guide—highly recommend!
He is also an amazing photographer
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