カンクンまたはリビエラ・マヤ・ホテルズからのリオ・セクレトとトゥルムツアー
説明
RíoSecretoは私たちの地域の新しい生態学的インスピレーションです。それは最近、メキシコで最も明瞭で魅力的な自然保護区の1つとして指定されました、そしてこのユニークな目的地はすぐにすべてのメキシコ人の誇りになりつつあります。 訪問者は多くの場合、RíoSecretoの奥深くまでの彼らの旅行によって変容を感じます。私たちの最愛のメキシコと大地の比類のない美しさを賞賛することは稀でエキゾチックな機会です
ツアーオプション
旅程
Tulum Ruinsに到着します。そこではガイドが約40分のアレアに関する情報とツアーに関するいくつかの説明を提供しています。
リザーブに到着すると、当社のガイドの1人が安全対策と必要な機器を提供します。 マヤの暗黒街に入る前に、訪問者は彼らがマヤの歓迎を受けるであろう、私たちの自然保護区の道を巡ります。 最長1km、約1.5時間のツアーでは、美しいクリスタルのギャラリーを散歩しながら泳ぐことができます。
ハイライト
含まれるもの
集合場所と時間
予約時にホテルが見つからなかった場合は、「ホテルは利用できません」という説明文が表示されます。これは、今後48時間以内に、弊社のコンサルタントから電話またはEメールで連絡して確認することを意味します。データが必要です、そして、あなたがどこにいても私達のコンサルタントがあなたと確認したら、ツアースケジュールはホテルの場所によって影響されるかもしれません。 ホテルのロビーに記載されている時間の15分前に提示することが重要です。
旅行者の評価
重要情報
- 近くに公共交通機関があります
- 背骨に健康上の問題がある方にはおすすめしません
- 心血管疾患のある方にはおすすめしません
- 適度な体力が必要です
レビュー(444)
Jorge is a fantastic guide! The caverns are amazing! If it’s your only trip to the area Tulum is good but hot in June! Rio Secreto is “refreshing” but many in our group were cold! This was my favorite excursion
Wonderful experience in the Rio Secreto. Everything was well thought out for a great experience. Hector our guide was super nice and made sure he took care of the group for all to have a good time.
This was one of the coolest things I’ve ever done! Our guide Diana was extremely knowledgeable, helpful, and easy to understand. I can’t wait to come back.
Dear Explorer, Thank you very much for sharing your experience with us! We are delighted to know that he considers this adventure as one of the most incredible experiences he has ever lived. We love knowing that you were able to enjoy the magic of our underworld and create such special memories. 🌀✨ We are especially excited to read your words about Diana. We will be happy to share your message with her; we are sure she will be delighted to know that her knowledge, clarity and dedication helped make her visit such a memorable experience. We sincerely appreciate your kind words and are thrilled to know you wish to return. We look forward to welcoming you again very soon for another unforgettable adventure in our Nature Reserve. Greetings. 🙌🏻
Our tour guide Omar was absolutely wonderful and amazing! His knowledge of the caves and the ruins was astonishing. He definitely show his love not only for his country but also for his culture. He emerges in the history and showed us pictures in his phone of what he was explaining and different documentaries that he has seen about the ruins and the mayas. It was such a great experience and our son loved every moment of it!
Dear Explorer Belissa, Thank you very much for sharing your experience with us! We are delighted to know that you and your family enjoyed such a special adventure in Río Secreto. We are delighted to know that your child enjoyed every moment of the experience and they were able to create unforgettable memories together. We are especially excited to read your words about Omar. We will be happy to share your message with him; we are sure he will love knowing that his passion for the culture, history and heritage of Mexico made such a positive difference in his visit. For us it is very important that our explorers not only discover the natural beauty of the region, but also the richness of the Mayan culture. 🌀✨ We sincerely appreciate your recommendation and your kind words. Comments like yours inspire us to continue sharing authentic and memorable experiences. We look forward to welcoming you again very soon for another unforgettable adventure in our Nature Reserve. Best regards. 🙌🏻
This was an amazing 10/10 experience and I wouldn’t have changed anything. Diana was our tour guide for the entire day, and she was absolutely wonderful, sweet, and knowledgeable. Tulum was beautiful, and the caves were unlike anything I’ve ever seen- life‑changing. We explored the “Enchanted” Purple String caves, and I would come back just to see the rest. It was one of the best days ever and well worth the price for the traveling, lunch, and everything else included.
Dear Explorer, Thank you so much for sharing such an amazing review about your experience in Río Secreto! ✨ We are very happy to know that you had a 10/10 experience and that you consider this tour as one of the best days you have ever lived. Comments like yours inspire us to continue creating memorable moments for each explorer. We are especially excited to read your words about Diana. We will be happy to share your message with her; we are sure she will love knowing that her knowledge, warmth and accompaniment made her adventure such a special experience. 🌀 We are also happy to know that you enjoyed your visit to Tulum so much and that the experience in our caves was something unique and transformative for you. We love that you want to come back and continue discovering more of our underground world. We sincerely appreciate your kind words about the value of the experience and all inclusive during the tour. We look forward to welcoming you again very soon for another unforgettable adventure in our Nature Reserve. Best regards. 🙌🏻
The place is really very nice and worth a visit. The guide, Omar, was very good, prepared and engaging, making the experience interesting and enjoyable. However, the organization leaves something to be desired, especially in relation to the price paid. On Sundays in Tulum there were no entrance fees, so the additional $20 was not applied, but we still paid $125 per person (a 10% discount compared to the initial 139). Unfortunately, on the day of the visit we could not even visit Tulum because of a protest related to the new taxes that the state wants to apply, and so we returned to the hotel. The next day we spoke to the girl at the hotel who sold us the excursion: considering that the package for the visit to Rio Secreto alone costs $119, we were only refunded $6 per person. The only alternative proposed was to return another day while still paying another $20 for taxes, which we did not consider correct. Another unpleasant aspect is that you can not bring cameras or phones to take pictures inside Rio Secreto. There is a photographer for each group who takes several photos along the way, but the prices are decidedly high: $35 for a single photo or $120 for the entire package (58 photos, some of them of animals we haven’t even seen). Finally, as soon as you get off the bus everything is very hectic: you have the feeling of having to do everything in a hurry, without time to fully enjoy the experience. In summary: beautiful place and excellent driving, but organization, management of contingencies and extra costs definitely improveable. Tip: we booked on booking another excursion with great prices and many activities, even if the group was 60 people.
Gentile Esploratore, La ringraziamo per aver condiviso la sua esperienza con noi. Siamo lieti di sapere che ha apprezzato la bellezza del luogo e che Omar ha reso la visita interessante e piacevole. Condivideremo con piacere le sue parole con lui. 🌀 Ci dispiace sinceramente che alcuni aspetti organizzativi non abbiano soddisfatto le sue aspettative. In particolare, comprendiamo il suo disappunto per la mancata visita a Tulum a causa di una situazione esterna e imprevedibile. Eventi come proteste o cambiamenti locali possono influenzare l’operatività dei tour, e ci scusiamo per l’impatto che questo ha avuto sulla sua esperienza. Per quanto riguarda la gestione della prenotazione e del rimborso, le suggeriamo di contattarci direttamente all’indirizzo atencionclientes@riosecreto.com per poter analizzare il suo caso in modo più dettagliato e darle un adeguato seguito. Relativamente alla politica sui dispositivi elettronici, questa misura fa parte dei nostri protocolli di conservazione, pensati per proteggere l’ecosistema fragile del nostro fiume sotterraneo. Comprendiamo comunque la sua percezione riguardo al costo delle fotografie e apprezziamo il suo feedback. Ci dispiace inoltre che il ritmo dell’esperienza sia risultato troppo veloce; il suo commento è molto importante per noi e sarà condiviso con il nostro team per continuare a migliorare. La ringraziamo ancora per il suo tempo e per aver riconosciuto il valore del sito e del nostro staff. Speriamo di avere l’opportunità di offrirle un’esperienza più soddisfacente in futuro. Cordiali saluti. 🙌🏻
This is the best excursion I have had. The admission fee is great for all that you get. The length of time underground was perfect. The atmosphere is amazing and I would do it again. We have a group of 10 people and that was great. The staff and tour guide were wonderful and we had the best time ever.
Dear Explorer Tami, Thank you very much for sharing your experience with us! We are delighted to know that you consider your visit as the best excursion and that you enjoyed every moment of the adventure, from the time in our underground world to the unique environment surrounding it. 🌀✨ We are pleased to know that the size of your group allowed for a closer experience and that both our team and your guide contributed to an unforgettable moment. We sincerely appreciate your kind words and are delighted to know you would repeat the experience. We hope to have the pleasure of welcoming you again very soon in our Nature Reserve for another great adventure. Best regards. 🙌🏻
Main issues for me are: advertising makes it seem like you go to Tulum first, get all hot and sweaty, and then cool off in Rio secreto. Thats not the case so you get in cold water first thing in the morning and by the time you get to Tulum its the hottest part of the day, youre outside the whole time AND no plastic water bottles which I totally get but its not mentioned anywhere until you get to Tulum so theres no way to prepare. Being outside in the middle of the day walking around with no water was not pleasant for anyone in my tour of 10 people. We are staying in playa mujeres and it took about 3 hours to get back from tulum so expect a lot of time in the van to get to these places but more time getting back to your resort if youre as far away as we're staying. Definitely a unique experience, our tour guide Imelda was great and knowledgeable and helped keep the pace of our group up so we could see as much as possible.
Dear Explorer Janice, Thank you for sharing your experience with us. We are happy to know that, overall, she enjoyed this adventure and that Imelda contributed to making her journey a positive experience with her knowledge and support. We sincerely regret that the order of the itinerary and some logistical details did not meet your expectations. We understand how this may have impacted your experience, especially in relation to the weather conditions during the visit to Tulum and the information about using reusable bottles. We really appreciate you sharing it, as it helps us identify areas of opportunity to better communicate these aspects before the experience. 🌀 ✨ We also appreciate your comment about the transfer times. Due to the distances in the region, these can vary depending on the location of the accommodation and traffic conditions, but we understand the importance of considering this factor in the day planning. We sincerely appreciate your feedback and are pleased to know that, despite these points, you were able to enjoy a unique experience in our natural environment. Best regards. 🙌🏻
One of the best experiences I have had. First time in a cenote (and spelunking). Also first time at Mayan ruins. Imelda was our guide and she was helpful and just fantastic. Everyone, the driver, and everyone at the venues were friendly and great. I highly recommend this package.
Dear Explorer, Thank you very much for sharing your experience with us! We are delighted to know that it was one of the best experiences he has had and that he enjoyed for the first time both a cenote and the stunning Mayan ruins of Tulum. 🌀✨ We are especially thrilled to know that Imelda made her tour such a special moment. We will be happy to share your kind words with her; we are sure she will be delighted to know that her attention and dedication left such a positive imprint on her visit. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you again in our Nature Reserve. Best regards. 🙌🏻
We accepted the long van ride. The tour company provides everything to make the cenote tour safe and comfortable. The tour guide Isabella was gracious and informative. The cenote tour was great. The Tulum visit was well planned.
Dear explorer Mary, We are pleased that you enjoyed your experience in our nature reserve and that our guides have provided you with a memorable trip. What a joy that you have visited the beautiful area of Tulum by our crystal clear waters. Your feedback means a lot to us, as it motivates us to keep improving and sharing the beauty of our underground river with more visitors. 🌀🙌🏻 We look forward to welcoming you back and making sure you enjoy our variety of tours. For more information, feel free to contact us via WhatsApp (+52 1 984 169 2283) or our customer service center (+52 984 147 6050), where we will be happy to offer you personalized assistance. Best regards.✨
