リオ・セクレト水晶の洞窟地下リバーツアー

This way more awesome than the description says. This is one of our top fav tours of all time and we’ve traveled all over the world. Hugo was AMAZING! He was very patient, didn’t rush us, so knowledgeable and very friendly. We loved having him as our guide! We had French, Spanish & English speaking people in our small group of 7 - and Hugo spoke all 3 languages fluently. So impressive! We will come do this tour again! There are like 5 different caves they do tours for - we did the Happiness cave - we’ll try a new one next time although I wouldn’t be sad to do this exact cave again! And I hope to get Hugo again!

The whole experience was wonderful! The caves are incredible and being able to enter that underground world of pure water and total silence, with the play of colors of the barely illuminated caves was something unforgettable! I recommend it 100%

On September 7, 2026, I went to Rio Secreto Underground River. My tour guide was awesome—very informative and made our safety a priority! The food was okay, and the transportation to and from my hotel was fine

The tour itself is great. Food at end is so-so. The ride there was pretty bad: we had a van with a bad suspension and it was a long bumpy ride from the Cancun Hotel Zone down to Playa Del Carmen. I've been up and down those roads all week, and they feel totally smooth when in a well-maintained vehicle. Even worse, the route that the driver planned picked us up at the south end of the Hotel Zone and we drove through traffic to the north end, picked up another group and then drove back south again -- we had an extra 40 minutes of unnecessary bumpy ride when we could have just been picked up 40 minutes later. On the good side, Hugo the tour guide was caring and helpful. The photographer Wilbur was also very helpful and took good photos. The process of checking in, getting gear and going to the cave was well organized and the facilities were clean.

Definitely an experience I would repeat. The guide and all the staff were very friendly. The tour is great.

First of all, the collection from my Airbnb in Playa didn't happen and as adveftised on the GYG listing. Rio Secreto whatsapped me and said I had to walk to the pickup point 1km away. Mildly fuming, I did this for 0930 as requested. Nothing arrived to pick me up at 0930 and it was only after a call to Rio Secreto did they confirm that the pickup was not now going to happen until 1130! I therefore hung around Quinta Avenida for 2hours for the 1130 pickup. The Cenote that is Rio Secreto is beautiful and the 3km walk/swim through the undergroumd caves are beautiful. However, they do not allow any gopros or mobiles and, instead, lumber you with a 120USD charge for the photos taken by the guide! On my return I contacted GYG about thd apalling pickup and received a 2/3 rebate!

This was an amazing experience. I've been to caves before, but being able to swim through a cave was next level for sure. If you want to do the most amount of swimming, request the enchanted section of the tour. The tour guide Allen was awesome, and the photographer was amazing as well, JD if I remember correctly. Please please, tip and take care of these guys. They are very dedicated to the experience and also very caring for nature.

We visited Rio Secreto as our weekly excursion offered by or hotel. It was a once in a lifetime experience. We do not speak spanish, however, I felt like the company pairs groups together and we were in a group with all English speakers which I felt was a nice accommodation (so a guide doesn't have to say things twice). Our tour guide Pepe was amazing. He was super fun, knowledgeable, and easy to understand and follow. The entire tour was super welcoming and all the staff we met along the way were so friendly. We will always recommend this excursion to others who come to Cancun.

Super fun/beautiful experience! Definitely recommended! Unfortunately you are not allowed to bring your own cameras....There is a photographer, but they charge 120 dollars for the photos...very expensive unfortunately.

No words can describe what your eyes will see and what your soul will feel in that place!! You go for the tour and you come back full of thoughts and feelings!!! Jenifer, the tour lady, will give you with a very expressive way, all the knowledge you need about that phenomenon !!! And not only this. My friend who couldn’t walk very well, he received so much help from her!!! She is physically so strong!! She supported him , lifted and pulled him all the way through the exit and made it happen for him. Thank you Jenny!!!!!