Not prepared for the reservation. Bikes were dated.
I reserved a time slot for 930, I realized we were running later due to our flight so I sent a message letting them know our arrival time. When we arrived none of the bikes were ready. We were the only customers. We went through several bikes before he found enough with batteries that were charged enough for our day of biking that I’d reserved days in advance. The bikes were old and dirty. Two of the bikes could only only to a quarter power because of the low battery.
事業者からの返答
Thank you for sharing your feedback. First and foremost, we sincerely apologize that your experience did not meet the high standards we strive to provide at Bicycle Roma.
We truly appreciate that you messaged us in advance regarding your flight delay. However, it is clear that our preparation on the ground fell short of what you deserved, especially after booking well in advance. Having bikes fully charged, spotless, and ready to ride is our top priority, and we are deeply sorry for the frustration and delay this caused to your day. We take your comments regarding the battery levels and fleet condition very seriously. We are already reviewing this incident with our shop team to ensure our charging schedules, maintenance, and fleet preparation protocols are strictly enforced for every single reservation. We would love the opportunity to make things right—please feel free to reach out to us directly so we can follow up with you personally.
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Massimo_D
July 14, 2026 · via Viator
Punctuality and maximum courtesy
Very satisfied with the service and the welcome. Maximum courtesy and excellent service, I highly recommend it
事業者からの返答
Grazie di cuore per questa splendida recensione! La puntualità, la massima cortesia e la cura nell'accoglienza sono i pilastri su cui costruiamo il nostro servizio ogni giorno. Ci fa un immenso piacere sapere che sei rimasto soddisfattissimo del noleggio lungo la ciclabile del Tevere. Ti aspettiamo con grande piacere per la tua prossima pedalata a Roma! 🚲🌊🇮🇹
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Theophile_T
May 25, 2026 · via Viator
Beautiful experience cycling
Very well received by the person in charge of the bike rental who advised us on the route to take. It is very pleasant to enjoy Rome under the sun by bike. We were able to enjoy the bike paths, especially along the Tiber, to reach the Appian Way.
事業者からの返答
Un grand merci pour ce superbe commentaire ! ☀️ 🚲 Nous sommes ravis que notre accueil et nos conseils vous aient aidés à profiter pleinement de votre parcours. Utiliser la piste cyclable le long du Tibre pour rejoindre la Via Appia Antica est en effet le secret idéal per pédaler en toute sécurité, loin du trafic, tout en profitant du magnifique soleil romain ! C'est un vrai plaisir de savoir que vous avez passé un agréable moment. Merci encore et au plaisir de vous accueillir à nouveau chez Bicycle Roma !
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Nellie_F
May 25, 2026 · via Viator
Heavy bikes
The meeting point is at the top of many steps, with a locked gate. Wait for someone to open the gate, descend the steps, and the bikes are to the left.
事業者からの返答
Thank you for sharing your experience and for the helpful directions! 🚲 We would like to clarify for future guests that the gate opens automatically by simply pressing the button located on the sx side column. Regarding the bikes, our e-bikes are actually quite lightweight for their category; however, due to the battery and motor, they are naturally a bit heavier than a traditional standard bicycle. We hope you enjoyed your ride along the Tiber cycle path and look forward to welcoming you back to Bicycle Roma!🤠
Grazie di cuore per l'entusiasmo! 🚲 Sentirci definire "perfetti" ci riempie di orgoglio. Ci teniamo moltissimo alla manutenzione delle nostre bici: vederne riconosciute la cura e le performance è la conferma che il nostro lavoro dietro le quinte paga. Grazie per i "super consigliati", sono queste parole che ci danno la carica! Un grande abbraccio da tutto il team di Bicycle Roma!
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wttpdr
April 28, 2026 · via Tripadvisor
Smooth experience
We rented e-bikes for four from the Lungovetere location and the process was smooth. We were able to cycle both the Tiber and all the way to the Parco Aquedotto. A company staff member even noticed us as we were stopped at the Appian Way cafe near their other location and gave us directions and made sure everything was OK.
事業者からの返答
Thank you so much for your kind words! 🚲 We are thrilled to hear that you had such a smooth experience renting from our Lungotevere location and that you enjoyed the ride from the Tiber all the way to the Aqueduct Park.
We are especially proud that our staff member spotted you at the Appian Way café to offer assistance—it’s exactly the kind of proactive care we strive for! It's great to know you felt supported throughout your entire journey. We hope to welcome your group of four back to Bicycle Roma
L
Lucio N
April 27, 2026 · via Tripadvisor
Highly recommended for everyone would definitely repeat again and I recommend going down the road via Appia
Very nice I loved walking around town with the electric bikes
事業者からの返答
¡Muchas gracias por tu recomendación! 🚲 Nos alegra muchísimo que te encantara pasear por la ciudad con nuestras bicicletas eléctricas. Tienes toda la razón: la Vía Appia es un recorrido mágico que recomendamos a todo el mundo. ¡Será un placer recibirte de nuevo en Bicycle Roma para tu próxima aventura!
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278quiqued
March 20, 2026 · via Tripadvisor
Aziz very good professional
Aziz attended to us wonderfully. You can see that you want to work, to help and to make the customer enjoy. With workers like that impossible not to leave 5 stars.
事業者からの返答
Muchísimas gracias! Nos alegra enormemente que la pasión y las ganas de Aziz hicieran tu experiencia tan especial. En Bicycle Roma, creemos que un equipo comprometido es la clave para un tour inolvidable por Roma. Transmitiremos tus palabras a Aziz, quien estará encantado de saber che te hizo disfrutar al máximo. ¡Te esperamos pronto para otra aventura de 5 estrellas!
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Gudrun_S
October 29, 2025 · via Viator
Rome by bike
Rome is visited by many tourists and it is good to follow the recommendations of viator so that cycling brings joy. If it's too crowded on the trails, it can become stress.
事業者からの返答
Vielen Dank, Gudrun! Wir freuen uns sehr, dass Sie Ihren Ausflug mit Bicycle Roma genossen haben. Sie haben völlig recht: Rom kann sehr belebt sein, und das Radfahren am Tiber-Radweg ist die perfekte Lösung, um dem Stress zu entfliehen. Es ist uns wichtig, dass unsere Gäste die Stadt entspannt und mit Freude erleben. Wir hoffen, Sie bald wieder für eine weitere stressfreie Fahrt durch Rom begrüßen zu dürfen!
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Carmela_S
October 27, 2025 · via Viator
Perfect!!! Great outing...
Perfect!!! Great trip along the Tiber. Martin was super helpful and very kind. Do it again!
事業者からの返答
Grazie di cuore Carmela! Siamo felicissimi che la tua gita sul lungotevere sia stata perfetta. In Bicycle Roma, la gentilezza e la disponibilità sono la nostra priorità, e Martin sarà felicissimo di leggere le tue parole! Pedalare lungo il Tevere è il modo migliore per vivere la città in relax. Ti aspettiamo a braccia aperte per il tuo prossimo tour, da rifare sicuramente
