I had this booked thru a different company and someone advised me to use Viator. Never should have changed. When stefano met us at the port - he was angry that we had more than 7 suitcases. Iit was booked for 7 suitcases plus a carry on. Which 5 of us had. He was angry and yelling at us in Italian (which none of us understood). He said the water taxi is going to be angry to. We tried to explain in English and a translator that not all of us were going on the water taxi. He told us that the mafia runs the water taxis and they are not going to be happy with us and we are in danger. In addition to all this because he said we had too many suitcases he charged us $70 over the price and in cash. Clearly this was for his pocket. By this t time we are halfway to Venice angry and scared of this man he was literally hitting his hands on the steering wheel.. It wasn’t until we were pulling into the port that he “apologized” -right in time for a tip(which he didn’t get”. Stefano should not be working with the general public or taking money “on the side” for himself. For all these reasons we cancelled with viator and will never use them again.
Dear Mary, Thank you for reporting this situation. We are very sorry about this. We promise to look into the incident and take appropriate action. Our goal is to provide dependable and tailored service. We will investigate all the circumstances and look forward to welcoming you back.
