Our flight was cancelled and we ended up on a different flight arriving 6 hours late. I emailed them and Viator and there was no issue. They communicated with us as soon as we landed and provided easy directions on where to meet them.
事業者からの返答
Thank you for sharing your experience! We're glad our team could quickly adapt to your flight change and make the pickup smooth. We look forward to serving you again!
M
Mel_S
August 17, 2026 · via Viator
Once we found our driver,...
Once we found our driver, van was spotless, ride was quick and Kevin was efficient and got us to our apartment in no time. Five stars ⭐️
事業者からの返答
Thank you for your wonderful review! We're glad Kevin provided a clean ride and got you to your apartment quickly. We hope to welcome you again soon!
M
Marco_L
July 10, 2026 · via Viator
Madrid trip
Easy ride from airport to hotel with care shown by driver. Very helpful about our questions. Nice car and comfortable
事業者からの返答
Thank you so much for your feedback! We're glad you had a comfortable ride and that our driver was helpful with your questions. We hope to see you again soon!
C
Carol_R
April 11, 2026 · via Viator
Never
There was NO experience. There was NO driver NO ride. NOONE answered phone.. Never use this company.
事業者からの返答
Dear Carol, we are truly sorry to hear about your experience. This is certainly not the standard of service we aim to provide, and we regret that you were unable to reach our support team at the time. We take this very seriously and would love to look into what happened. Please reach out to us directly so we can assist you further.
D
Damian_G
December 30, 2025 · via Viator
1 Star – No Show, Completely Unreliable
I pre-booked and paid in full 14 days in advance for a scheduled pickup. Despite the confirmation, the driver never arrived and there was no prior notice, no call, and no explanation.
This caused major inconvenience and stress, especially since transportation was planned well ahead of time. A transportation company’s most basic responsibility is to show up—and they failed entirely.
Customer service was either unresponsive or unable to resolve the issue in real time. If you’re relying on this company for airport transfers, time-sensitive travel, or pre-planned transportation, I strongly recommend looking elsewhere.
Very disappointing experience.
事業者からの返答
Dear Damian, we are truly sorry for this failure with your scheduled pickup. This is certainly not the reliable service we strive to deliver, and we sincerely apologize for the stress and lack of communication you experienced. We take this feedback very seriously and invite you to contact us directly so we can review what happened and assist you properly.
L
Laurie_C
November 15, 2025 · via Viator
The kind gentlemen were...
The kind gentlemen were very punctual and professional. They got us to our hotel with no issues. We enjoyed the experience very much.
事業者からの返答
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our team was punctual and professional. We hope to see you again soon!
F
Franlene_H
September 30, 2025 · via Viator
Airport Transportation to Hotel
Our driver was great. Kept in consistent communication with me while going through security and picking up luggage
事業者からの返答
Thank you so much for your feedback! We're glad our driver stayed in touch with you throughout your arrival process to make things smooth and easy. We hope to see you again soon!
N
Nashed_R
September 8, 2025 · via Viator
Poor choices of drivers who don’t speak a word of English
The driver did not know a word of English. He did not identify himself with a sign or a logo of the company. I searched and searched for him and he was not there. He left me a message on my phone with no clear identification, and it was all in Spanish.
事業者からの返答
Dear customer, we sincerely apologize for the frustration and communication barriers you experienced during your arrival. This is not the level of service we aim to provide, and we are addressing our driver guidelines and language support to ensure clearer identification and instructions for our international travelers. Thank you for your feedback.
L
Lamis_F
August 31, 2025 · via Viator
Not accommodating
Cancelled since flight delays driver could not accommodate us but recommended another driver that we paid from our pocket
M
Marcia_M
August 11, 2025 · via Viator
Good communication and...
Good communication and really nice, helpful driver. Easy to set up and a relief to have someone waiting for us after a long flight.
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