Viatar allowed me to book a private tour on a day the museum was closed! Absurd! Still trying to get my refund.
Hello, We would like to clarify an important point regarding your booking: this reservation was not registered directly by our establishment. It resulted from a malfunction in the Viator system, as we do not normally offer any available time slots on days when we are closed. As soon as we became aware of the issue, we contacted Ms. Syana that same morning and immediately issued a full 100% refund. We also apologized for the inconvenience, although the issue was caused by a Viator system error beyond our control. Under these circumstances, we kindly ask you to remove your review, as we feel it is unfair to our business and negatively affects us for a situation for which we were not responsible. If necessary, we would be happy to provide evidence demonstrating the Viator system malfunction affecting this product and reservation. Thank you in advance for your understanding. We sincerely hope you will reconsider and remove your review. Kind regards, Quentin Parisi Tour
