マウイ島サンセットディナークルーズ-ハワイアンフラ体験

I am perplexed and question if you were actually aboard our vessel at all. There is signage where to check-in for our sunset cruise, on the street right next to the Coast Guard station. However, yes, you do need to know the name of the boat you are looking for. If you had booked with us, you would have received a confirmation email, a reminder email the day before, and a third reminder email the morning of the trip, all three with the name of the vessel, how to get to the harbor, where to park, and exactly where to board the boat. There are plenty of tables on our vessel upstairs and more downstairs as well, and more than enough seating, because we only book the vessel to 2/3 of our US Coast Guard capacity. There is no reason why on our vessel you must stand up, other than if you so choose.

Thank You for joining us aboard the Pride of Maui Sunset Dinner cruise with live Hawaiian music and hula. We are glad you enjoyed the music, entertainment, food and the care our crew took of you.

Aloha, Sounds like your evening started poorly because you arrived early and had to wait 30 minutes to board the boat. It’s unfortunate that you must not have read the confirmation with very thorough instructions we email all of our guests, including those who book through a third party such as Viator? Had you read the email confirmation that we send twice, once when we receive your booking details and again 24 hours before the event, you would have found very detailed and important information regarding the time to meet, what time the vessel departs and returns, and where to park. We even include an aerial photo of the harbor and parking area, with arrows and notes showing these same details to make it easier for you. We encourage folks to take the time to read our email confirmation, so that you know where to meet and when to be there, along with other useful information to start your evening off on the right footing. Our flagship Pride of Maui is Coast Guard certified for 149 passengers. The upper deck is certified for 100 guests with seating for 100 guests, and tables, with built-in cup holders, so you do not have to tend to your beverage while upstairs on the observation deck. We limit the number of guests we book to 60% of our Coast Guard capacity so our guests have plenty of room. There is seating and standing areas in the main cabin, including a large hardwood bar, and high top counters where guests who prefer a cocktail social environment mingle. Thus, creating two environments aboard our vessel. Most of our guests prefer to be upstairs on the sprawling observation deck enjoying the views and entertainment. Some love to be downstairs seated on the cushioned benches, or mingling at the bar and other high top tables. There are evenings when the trade winds are brisk, which is why the captain navigates to a protected cove for food service, on those evenings. To state that the wind is generally as windy as you describe is inaccurate. The sunsets on Maui are spectacular, whether setting on the horizon as it does most of the year, or a little farther west behind the beautiful island of Lanai.

Aloha and Mahalo for reaching out. Of course we have compassion for all of our guests and do understand that there are circumstances which make it challenging at times for our guests to participate as planned. That is why we offered you a significant refund. We believe it is not unreasonable to retain a portion of your booking fee to cover a portion of our loss. You are correct, that a business has policies to protect it from losses due to last minute cancellations, or as in your case are a no show. We consider each situation based upon the individual circumstances which is why despite the fact that you no showed and did not communicate with us to let us know why, until days after the event, we did provide you with a generous refund, having taken into consideration the circumstances for your inability to join us.

This is perplexing. We refunded you in full because you were delayed by a traffic jam, due to an accident on the road. You notified us of the accident, and we offered you the opportunity to join us another evening, or a full refund. I understand that you were disappointed you were unable to reschedule though I do not get why you gave us 3-stars considering we refunded you.

We are pleased that you and your group had a delightful experience aboard our Sunset Dinner Cruise with live Hawaiian music and dance. Mahalo for joining us.