Bratislava was amazing, the castle was worth taking a miss. If Viator can give you the correct instructions to get ther
Viator should review the instructions for the bus stop. We should have gotten off the bus at the first stop not the second. We were totally lost and in trouble, we managed to get a call through to Viator where we were told by the representative the tour would start in 5 mins and the guide wouldn’t wait for us. In fact in the end he hung up on us. There should have been a guide to meet us off the bus. The joke was there where only 4 of us on the small group tour and we’d all gotten off at the second stop - as per Viator instructions. After many phone calls and upset we managed to get a taxi back to the correct stop and hotel to find our guide. I still can’t understand why Viator would send us blindly into a foreign country with the incorrect instructions.
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ANGELIKI_P
August 27, 2026 · via Viator
Everything was very well...
Everything was very well organized, the journey was relaxing and very interesting. We were fascinated by Bratislava and its history and this was something to which the guide contributed a lot.
事業者からの返答
Thank you very much for your kind review! We’re delighted to hear that you enjoyed the journey and found Bratislava and its history fascinating. We’re especially happy that our guide helped make the experience interesting and enjoyable. We truly appreciate your feedback and hope to welcome you back to Bratislava in the f
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PAULA_B
June 3, 2026 · via Viator
Everything was very well organized....
Everything was very well organized. The guide was excellent. He explained everything perfectly in very clear Spanish; I loved the experience.
事業者からの返答
¡Muchas gracias por su comentario! 😊
Nos alegra mucho saber que disfrutaron del guía y que el lugar les pareció una maravilla. Es un placer saber que la experiencia fue tan positiva y que se llevan un buen recuerdo. ¡Esperamos volver a verles pronto!
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William_M
October 3, 2025 · via Viator
Bratislava Tripping
Had some problems meeting up with the group, but once resolved had a great time. Downtown is charming….
事業者からの返答
Thank you for your kind words and for sharing your experience! We’re sorry to hear there was a bit of confusion at the meeting point, but we’re very glad it was quickly resolved and that you enjoyed exploring Bratislava’s charming downtown with us. We hope to welcome you again soon!
Warm regards,
The Bratislava City Tours Team
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PaulaWells
September 22, 2025 · via Viator
Worth the bus ride!
What a great tour of Bratislava! Great, knowledgeable guide Zusana was so caring and thoughtful about the group. We saw a LOT in a short time, with plenty of free time to enjoy this quaint city!
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Shobhana_P
June 28, 2025 · via Viator
Great tour company. The...
Great tour company. The tour guide was excellent. It strongly recommend the tour. Great experience well worth the money.
事業者からの返答
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience and that you found the tour guide excellent. Your recommendation means a lot to us, and we're so glad you felt it was well worth it. We hope to see you again on another adventure soon! 😊
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Rebecca_B
June 11, 2025 · via Viator
Excellent Tour with Knowledgeable Guide
Be prepared to navigate the bus to and from Bratislava on your own (although very clear instructions are provided). The tour guide was amazing and very knowledgeable. She really helped us understand what we were seeing and make sense of the Old Town area. I wish we had done a similar tour in other countries. Also, don't forget your passport or they won't let you on the bus!
事業者からの返答
Thank you so much for your kind words and helpful feedback! We're delighted to hear that you enjoyed your tour and that our guide made your visit to Bratislava's Old Town meaningful and informative. 🌟
Indeed, navigating the bus independently can feel a bit different, but we’re glad the instructions were clear and helpful. Great tip about the passport – it’s an important detail, and we appreciate you sharing it with future travelers.
We hope to welcome you back again soon — perhaps for another one of our tours! 😊
Warm regards,
Bratislava City Tours Team
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Robert_L
May 30, 2025 · via Viator
Slovak Line bus is a nightmare.
You MUST bring your passport. The bus driver bringing us back to Vienna refused to let us on the bus. We had to find another way back… at extra cost.
事業者からの返答
thanks for your feedback, non Eu passengers needs to bring their passport for the trip... it is also in general description of the tour. Thanks for understanding.