The miscue came from the description of the tour, specifically the meeting place which was near a subway entrance 6 minutes from the restaurant. I inferred that someone would meet us there and perhaps there would be additional participants. I decided against the subway and took a taxi directly to the restaurant. I informed Viator of my plan well in advance. Got to the restaurant before the meeting time, texted again to say I’d arrived and would not be at the subway station. and then I waited for 30 min, no one came, no one responded to my texts either. Finally I called Viator; they told me to enter the restaurant, there was no one else coming. So 35 min late we showed up for our reservation, we were the only patrons there and, being very embarrassed, mangled our way through an apology for being so late. That all being said, the staff couldn’t have been kinder, the food was fabulous. You must come prepared to consume more calories than you’ve ever had at one sitting, but it’s absolutely worthwhile once you know what you’re actually doing
Thank you so much for taking the time to share such detailed feedback. First and foremost, please accept our sincerest apologies for the confusion and the stress this caused at the start of your experience. It is never our intention for a guest to feel embarrassed or stranded, and we completely understand how frustrating it must have been to wait without a clear response. Your experience highlights exactly where we can improve our instructions to make the meeting process much smoother. We truly appreciate your patience and your grace in still recommending us despite the rocky start. We hope to have the chance to host you again for a 100% stress-free meal next time!
