The guide was 35 min late, and could not speak english. Because of language misunderstanding I did not see the gardens. The only interesting thing was the rio negro and the Amazon river.
事業者からの返答
I'm really sorry about the misunderstanding.
I have talked to our staff about this but unfortunately it looks like there was a misunderstanding about the time too.
The time we start the tour is at 12:30pm, and our driver was at your address which is an Airbnb and there's no way to call you from the reception desk, so the driver was waiting for you outside and even contacted me to say you didn't show up, I called you a couple of times but you never answered the phone.
Then you finally showed up and the tour started.
Now about the fact you didn't visit the lake with water lilies our guide and our captain both said they asked you if you wanted to walk the trail and you said you preferred to stay there smoking after lunch.
Then the rest of the tour wend as promised and only after the meeting of the rivers which as the last activity you asked to return to the very lake but as it was already too far away the group couldn't return.
I am really sorry about this but you mus understand that on a group tour you need to follow the order of the activities or you will end up missing some parts of it.
sincerely,
Milton Fernandes
R
RasmusHejlskov_C
July 9, 2026 · via Viator
Great trip, with a nice...
Great trip, with a nice itinerary. We especially liked the stop at Janauary park which was a good nature experience close to the city. All activities were good, the guide David was excellent and we really loved how he was so enthusiastic about showing us the beatiful nature experiences in the area. Food was good too.
事業者からの返答
Thank you so much for your evaluation
Hope to have you back one day
regards,
Milton Fernandes
M
MaryEllen_F
November 24, 2025 · via Viator
A Half Day Well Spent with Unique Experiences
Exceptional experience enhanced by super customer care. Experience the meeting of the waters, a tasty lunch, a floating village and a lake of water lilies and caiman crocodiles. Loved this experience.
事業者からの返答
Thank you so much
Best regards,
Milton Fernandes
N
Nita_S
September 9, 2025 · via Viator
A rip-off
Terrible experience. In the picture they show you a large boat with people wearing life jackets. In reality, this was a tiny boat, seating 3-4 passengers, no safety equipment and very unsafe. There were 3 of us in addition to the guide and operator, the river was especially turbulent that day and the water splashed us from all sides. It rained a bit and the boat did not even have a proper cover. They were supposed to take us for lunch to a floating restaurant but when we got there, hardly any food was left. Other tour groups had already eaten and were leaving. Very badly managed trip, total waste of money.
事業者からの返答
Hello there.
I am really sorry to hear that.
I’m not saying it was not our company but I’m really surprised that you are the first person to ever make this comment even though we operate this tour every single day for many years now and only have received positive feedback from our visitors.
I’d love if you could reach out to me on the phone you surely have as a client sharing your reservation confirmation so I can check on our records and rest assured we will fully refund you because for us the most important is the satisfaction of our clients.
Best regards
Milton Fernandes
M
Mariellen_H
March 15, 2025 · via Viator
A great day on the water
Very enjoyable outing. We first went to a floating restaurant for lunch buffet of arapaima cooked several ways and chicken. There was a great variety of side dishes so everyone could find something they would enjoy. Next to the restaurant was a boardwalk that led to a pond of giant water lilies. After lunch we took a side channel to see the community of floating houses, a school bus - which was a boat, as well as cattle being transported by boat. Then we went to a fish farm where we fed the arapaima. Next was the meeting of the waters, the Rio Negro and the Amazon. They run alongside each other for a very long way. Not only is the color of the rivers different but so is the temperature of the waters.
Our guide was knowledgeable and spoke very good English.
事業者からの返答
Thank you so much for your feedback
Milton Fernandes
V
Vincent_G
February 25, 2025 · via Viator
Excellent tour
Excellent and well balanced 4 hours tour. Small boat, small group, very Nice and knowledgeable guide Daniel.
事業者からの返答
Thank you very much for your feedback.
Regards.
Milton Fernandes
Manausの類似ツアーを比較
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最高評価: A Whole Day in the Jungle — 4.9 (168 件のレビュー)
