Everything was good. The driver was right on-time, and the car was clean, but I wish the driver was a little more conservative in his driving practice while on the freeway. Several times I have to tell him..."Please do not try to pass...we are not in a hurry"! Other than that, his other driving skills were very good.
T
Traveler14903405568
October 12, 2025
Thank you for saving our day
Our driver arrived on time and I had a smooth ride. The staff of this company was also helpful. I requested for a last minute additional place, and they were very understanding & accommodated my request. Of course with additional fee 😁 I will book again with them.
B
Brooke_V
September 26, 2025
Scariest trip ever
This was the most terrifying drive of my life. Driver was very unprofessional and managed to race us there in 3 1/2 hours instead of the 4 1/2 hours it should take. Overtaking on double lines over 30 times, including several blind corners which resulted in near collisions with trucks. Overtook every car beeping non stop the whole drive, even nearly forcing other drivers off the road through his aggression. To say we were scared is an understatement and I had to take a pill to stop from having a panic attack. We cancelled our return trip opting for a limousine bus which was so smooth and safe and got us safely back within 6 hours.
事業者からの返答
Hi,
We were surprised with the story. You changed your plan and cancelled the ride last minutes but you still imagined a ride with us and created a misleading story. The last minute cancellation should comply with the cancellation policy and that we could not give you back a refund is really fair. Like any service as a flight, a train or a cruise trip... the last minute cancellation (no show) will not be refunded and you should find it normal. We hope that you should not create a story this way because it is not fair.
P
PaulJ_S
August 25, 2025
On time, clean vehicle....
On time, clean vehicle. Driver spoke no English but asked us about lunch with translator. Any trip via car in Vietnam is an adventure, and this trio was no exception.
E
elbandido12
June 3, 2025
Safe and comfortable, all you need
Safe, chill and comfortable. We were 3 and got a whole van for us, we even felt bad. But the driver was kind and drove safe as well as stopped whenever we wanted. Recommended
M
Michał S
March 24, 2025
Airport pickup - punctual and friendly
Noi Bai Airport - Sapa transfer. Our driver was punctual, super friendly, and drove with great confidence, making the journey very smooth. Highly recommend for a hassle-free transfer!
S
Stephen S
March 9, 2025
Road trip to sapa
Excellent service. Driver was on time and very competitive rates. Will use again when in Vietnam. Traveled from hanoi to sapa and sapa to hanoi.
J
joanna_t
February 28, 2025
Stranded and no useful help from viator
Driver never showed up. Viator was unable to assist other than sending the drivers company an email. No help to us what so ever. Would have scored a zero if possible.
事業者からの返答
Dear customers,
It is a pity to hear about your story. We checked and found out that you canceled the ride last minutes (5 minutes before pickup time) and still asked us to give back a ful refund. We explained that your booking did not comply with the cancellation policy and so we were unable to refund. Obviously it was different from the story about "no show driver". We hope you should be honest and fair enough.
Good luck!
5
568rabars
December 1, 2024
Affordable Luxury
This private car service offers affordable luxury at its finest. The high-quality car, attentive driver, and seamless booking process were worth every penny. It’s a premium experience without the high cost, making it an excellent value for money
M
mainva2024
November 29, 2024
Professional ,punctual driver
The driver's punctuality and safe driving put us at ease. The car was clean. A friendly and professional experience that we will definitely use again for future trips
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