We enjoyed our excursion overall, with a few caveats. Our primary reason for booking this excursion was to visit Lempuyang (the Gate of Heaven). When our driver, Mu'in, picked us up, he informed us that Lempuyang was closed until June 20 due to a religious holiday. We completely understand and respect closures for local religious observances. However, the tour was still being advertised and available for booking during that period, and photos of the Gate of Heaven remained prominently featured in the listing. We suspect we were not the only guests who booked the tour expecting to visit that location. Mu'in did his best to accommodate the situation by suggesting alternative stops, although some were places we had already visited or were not interested in. Our revised itinerary included Tirta Gangga, Tunas Bali Luwak Coffee Plantation, and Tegenungan Waterfall. One additional surprise was that the original itinerary listed Tukad Cepung Waterfall, which was one of the attractions we were also especially looking forward to because of its unique cave setting. Instead, we visited Tegenungan Waterfall. It was beautiful, and we enjoyed having lunch at the Omma Day Club Restaurant overlooking the falls. An added bonus was being able to use the restaurant's elevator back to the parking lot, sparing us the long climb up the stairs. One final point is that this tour appeared in our search for tours departing from Seminyak. As first-time visitors to Bali, we relied on TripAdvisor's recommendations and did not realize how much driving would be involved. We ultimately spent considerably more time in the car than at the attractions themselves. It would be helpful if the listing made the expected travel time more explicit so travelers can make a more informed decision. Overall, Mu'in was courteous and accommodating and this feedback is intended primarily to help improve the accuracy of the tour listing and better align expectations.
Thank you very much for taking the time to share such detailed feedback. We're happy to hear that you enjoyed your day overall and that Mu'in took good care of you. We truly appreciate your kind words about his professionalism and flexibility. We also appreciate your comments regarding Lempuyang Temple. Unfortunately, temporary closures for major religious ceremonies are decided by the temple authorities, and in some cases the information becomes available only shortly before or during the closure period. When this happens, we always do our best to offer alternative attractions so our guests can still enjoy a full day exploring Bali. Regarding Tukad Cepung Waterfall, this stop may occasionally be replaced due to operational conditions, weather, traffic, or time considerations to ensure the tour runs smoothly and safely. We're glad you enjoyed Tegenungan Waterfall and your lunch at Omma Day Club. Thank you as well for mentioning the driving time. Bali is a much larger island than many first-time visitors expect, and travel times between attractions can be significant. Your feedback is very valuable, and we will review our tour description to make the expected travel times clearer for future travelers. Thank you again for your constructive feedback and for choosing Bali Hit. We hope to welcome you back on another adventure in Bali!
