The guide was a nice young man and very accommodating. However, with the description Private Tour, we thought that we were buying a private tour of the sites, not just a driver. Once I reread the fine print under exclusions it said the service could hire us a guide but I didn’t understand that meant the private tour was a private driver and you’re on your own when you arrive at the sites. Unfortunately it poured rain so we cut Pompeii short, loved the wine tasting and lunch they arranged and cut out Herculaneum altogether due to weather. But the history we had hoped to get from our guide was nonexistent. And we didn’t know we were just getting dropped off until we arrived at Pompeii. Perhaps it was our misunderstanding but the title of the tour should be clear that you are getting a private driver for these sites, not a private tour.
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Lynette_O
October 1, 2026 · via Viator
NOT Private Tour of Pompeii, Herculaneum and Vesuvius from Naples
You have to buy your tickets to Pompeii, Mount Vesuvius, and Herculaneum and you do not have a tour guide on this trip. Our Driver was great, but it really should say. Private driver because that’s all we got was a driver. we werereally disappointed whenever we ha to come up with a couple hundred dollars more for tickets and you have no tour guide!
事業者からの返答
Dear Lynette,
Thank you for taking the time to share your feedback. We are pleased to hear that you had a positive experience with our driver.
Regarding the entrance tickets and the private guide, we would like to clarify that the inclusions and exclusions of the tour are clearly indicated in the product description before booking. Entrance tickets to Pompeii, Mount Vesuvius and Herculaneum are not included in the tour price.
As for the guide, this service is also not included by default. However, guests are always welcome to contact us in advance for additional information or special requests, and we would have been happy to arrange a private guide as an optional service.
We would also like to point out that our driver is not simply a transportation service: during the journey, he also provides commentary, practical information and assistance throughout the day.
We are sorry that the tour did not fully match what you were expecting. For this reason, we always recommend reviewing the inclusions and exclusions carefully before booking, so that the service chosen fully reflects each guest’s expectations.
Best regards,
Di Sarno Car Service
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grateful124
October 1, 2026 · via Tripadvisor
Book it you will be very happy.
Davide was an amazing guide. He showed us some insider info about different statues and he was really informative.
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Brazy03
September 11, 2026 · via Tripadvisor
Great private tour experience with Cesare
We had a great experience with Cesare on our tour. He arrived on time, was very friendly, helpful, and informative throughout the day. Everything was well organized, but we never felt rushed and were able to enjoy each stop at our own pace.
Cesare also took us to a great spot for lunch and showed us some beautiful places to stop for photos along the way. It made the whole day relaxing and enjoyable.
Great service from beginning to end. We really enjoyed the tour and would highly recommend Cesare to anyone visiting the Naples, Pompeii, or Amalfi Coast area. We would definitely book with him again!
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Allan R
July 5, 2026 · via Tripadvisor
Tour to Pompeii
It was an excellent trip with a super driver. The only small minus was that there was too little time for the venues. In addition, there was a lot of rain so we did not see Vesuv. But you are not the master of it.
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Jackie_H
June 14, 2026 · via Viator
Exhausting but worth it!!
Great experience! The day was very busy and tiring but our driver Angelo was so kind. We had an extended time between our entry of Herculaneum and Vesuvius so he took us to a couple of shops to waste some time. After Vesuvius he had arranged a lunch for us that was one of the best meals of our time in Italy. Angelo checked in with us at each destination to make sure everything was going well. He made the exhausting day wonderful! Highly recommend!
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JDLexington
May 29, 2026 · via Tripadvisor
All we could have asked for in a driver.
Davide was a gracious and attentive driver, using his experience with the Naples region to deliver an excellent day’s tour to all three sites. As a bonus he instantly located a pharmacy when one of us complained of incipient blisters requiring moleskin.
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petertP7377LC
May 28, 2026 · via Tripadvisor
Di Sarno Car Service -- Excellent!
I booked a day trip that began at 8am. Stops included Herculaneum, Vesuvius, and Pompeii. Our driver, Angelo, was a delight. He was knowledgeable and an excellent driver. He communicated how much time we would need at each stop, and our pick up times and locations clearly. He recommended a couple of additional stops and even made a reservation for our lunch (and we insisted that he join us). I have done private tours in many different countries (East Asia, Africa, North America, etc) -- and this was one of the best. Well worth it for the convenience and the experience.
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Michellesmithy66
May 13, 2026 · via Tripadvisor
David made us feel very comfortable and safe. He shared his knowledge with us giving us advice. I would recommend David
We rated our tour 5/5 as David was punctual and made sure we were comfortable the whole day.
I would recommend this company and if possible, ask for David as your driver!
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CaliforniaLuci
April 22, 2026 · via Tripadvisor
Cesar & DiSarno gave us an Easter Day to remember!!
We came in on the high-speed train from Rome on Easter weekend with a group of seven, including three 12-year-old boys, and Cesar was waiting for us with exactly the right energy. Happy, funny, flexible, never once making us feel like we were on a schedule we couldn’t adjust. When we wanted to shift things around, he just rolled with it.
We did Vesuvius first — the crater hike was a great change of pace from our usual Italy activities. With kids it was about an hour up and back, totally manageable, and the view from the top was genuinely impressive. Our boys loved seeing the actual crater even if it was, as one of them noted, “just dirt and some steam vents.” Still cool.
From there, Pompeii with a guide Cesar connected us with, she was excellent. Keeping the attention of three 12-year-olds isn’t always easy but she held it together well and the site itself is just fascinating. We’re all really glad we went. We asked to keep lunch to an hour so we could maximize time there, and Cesar adjusted appropriately without complaint.
It also didn’t hurt that he’s a dad to a son around the same age as ours. That connection came through. Spending Easter with a group of strangers and bringing that much warmth to it says something.
Planning and coordination with DiSarno ahead of time was smooth, always responsive, always prompt. The van fit seven of us comfortably; we had originally planned for eight and I’m honestly glad it ended up being seven, as I’m not sure where the eighth person would’ve gone.
Highly recommend for a Naples day trip, especially with kids.