I can't review this tour because the tour guide never showed up! We waited in the excruciating heat for over an hour, but nobody came. The guide didnt realize which day we had booked for the tour!
On the positive side, Viator refunded us totally and apologized for the error.
事業者からの返答
Dear Guest,
Thank you for your feedback, and please accept our sincere apologies for this unfortunate experience.
Due to an internal scheduling error, the guide mistakenly recorded the tour for the following day. We fully understand how disappointing and frustrating this must have been, especially after waiting in the heat for so long. This was entirely our mistake, and we sincerely regret the inconvenience it caused.
As soon as we became aware of the situation, we arranged for a full refund and offered our deepest apologies. While we're glad the refund was processed promptly, we understand that it could not make up for the lost time during your visit.
Thank you for bringing this to our attention. We have reviewed our internal procedures to help ensure that situations like this do not happen again.
Kind regards,
B
Barbara_G
May 16, 2026 · via Viator
A totally awful experience
A totally horrible experience. We showed up at the meeting place at the agreed time of 1 o’clock and no one was there. When we tried calling the telephone number, we were transferred to a number in Russia and was told that no one could answer the phone.
We waited in the pouring rain until 130. We have been Viator users for many years, and this was the first time that we have been totally disappointed in our experience.
M
MuTheta
May 16, 2026 · via Tripadvisor
Exceptional!
I have been on several Jewish heritage tours throughout the world. None were as comprehensive as the one we took in Dubrovnik with Vensa. Her historical knowledge of the Jewish community and Croatia was exceptional.
T
Tamara_B
May 11, 2026 · via Viator
Lacking in Basic Customer Service
Terrible customer service from Viator. Company took no responsibility for the cancelled tour (which they contract out to a local company). Tried to avoid refunding me by telling me the local company wouldn't offer a full refund (I booked with Viator, not with a local company), and by telling me that the local company was offering an alternate tour for 10% off what I paid initially (I was not interested in the alternate tour). On top of that, my credit card was charged the full amount AFTER the local company cancelled my tour. It was a lot of back-and-forth emails until I finally got my refund (which should have been done as soon as my original tour was cancelled). Also...in a major tourist city, and a popular cruise port, do they really only have ONE local person who can offer that tour, with no alternate person when that one person gets sick? I would never book with Viator again.
事業者からの返答
Dear Tamara,
We are sorry your tour had to be cancelled. We offered you an alternative tour, but you declined the offer.
You were fully refunded the same day, without any delay. Please double check with your bank.
Please let us know if there is anything else we can do for you.
I
Izzieb19
January 7, 2025 · via Tripadvisor
Jewish Tour in Montevideo with Fanny Margolis
From the moment I first contacted Fanny Margolis, communication was easy and quick. Her knowledge of Jewish history and culture in Uruguay along with her engaging storytelling made our time with her both educational and inspiring. Fanny offers a unique perspective on Montevideo's rich and diverse heritage. It is clear that she has a passion for sharing this heritage. I highly recommend touring with Fanny. You will not be disappointed!
