ネス湖とジャコバイト蒸気列車終日ツアー（インヴァネス発）

Good Afternoon Thank you for taking the time to share your feedback following your recent Loch Ness and Jacobite Steam Train Full Day Tour from Inverness with us. Our teams greatly value all feedback as we continually look to develop and improve upon our tour products for all future passengers. Your feedback has been duly noted. We regret that aspects of this tour did not meet your expectations and have taken the time to review your comments about the locations, stops, toilet break stops, steam train and have forwarded these to the relevant departments. We allocate the seats for the train on the day from the ones given to us by our operations team. It is not always possible to guarantee a request to sit on the right hand side of the train, and we only have limited seats on this side. Whilst we appreciate your concerns, we have checked and although the journey can go through windy roads and uneven terrain, our driver guide was very safe and was travelling well within the speed limits, and is an experienced driver guide. We are disappointed to hear your views on the commentary from the guide as we always have time each day on our tours for stories and music to blend in with the tour so the driver guide shares the knowledge of their history whilst guiding you around and stopping off at the main sights on route on the tour. In conclusion, the comfort and satisfaction of our passengers is the most important thing to us, and we are sorry that you were unhappy with certain aspects of your tour. We hope to have the opportunity to welcome you on tour in the future and trust that your visit to Scotland has been enjoyable! Kind regards, The Haggis Adventures Team

Hello Debbie, so great to hear that you appreciated the local history and information shared by your expert driver guide on tour! Amazing that the included journey on the iconic Jacobite Steam train proved such a hit! Our driver guides are highly experienced and trained to driver to road conditions and having reviewed the live tracking data from the bus that operated your tour, note that the driver guide observed the local speed limits at all times. Sometimes the nature of more windy/rural roads can be unfamiliar which can lead to a sense of travelling faster than the actual speed. We regret that this may have caused you concern or discomfort during the tour. Kind regards, Amy Haggis Adventures

Thank you for taking the time to leave us review of your experience! We're glad you had a fantastic time exploring the Scottish Highlands and enjoyed riding the Jacobite Steam Train. Thanks again and best wishes, Haggis Adventures

Hi Theresa, Thank you for being so understanding regarding the very last minute service update we had received from the operator of The Jacobite Steam Train service, West Coast Railways. Whilst it was not possible for this journey to be hauled by the authentic steam train locomotive due to a breakdown, we do trust that the atmosphere and scenery of the journey as part of our 1 day Highlands tour package was enjoyable! Iain worked hard to manage this disruption and understandable disappointment professionally and made every attempt to deliver a high quality tour and so we thank you for recognising this! We hope to welcome you back for another wee adventure in the future! Kind regards, Amy- Reservations Supervisor- Haggis Adventures

Dear Wayne, we are saddened to hear that elements of our tour package fell below expectations. Whilst we cannot comment directly on the price of themed merchandise purchased on the refreshment trolley service during your train journey as this portion of the tour is operated by a third party, we will be sure to forward your feedback to West Coast Railways for their future product development. On occasion, West Coast Railways may be required to substitute carriages on the Jacobite Train service for their vintage intercity carriages. This is subject to maintenance requirements and falls outside of our control as the overall package operator. This is also mentioned as a disclaimer in the company's own terms and conditions. We are very sorry that your experience of the steam train journey did not meet your expectations. Whilst we completely appreciate that the Steam Train element of our tour package is the main attraction, we do wish to highlight that in addition to the 2 hour one way journey on the train you have received a full 11 hour guided coach tour to explore a large area of the picturesque Scottish Highlands. We do hope that you gained value from this part of your tour experience and benefitted from the insight of our expert driver guide to learn more about bonnie Scotland's rich history, unique culture and folklore. We thank you for all feedback which will be considered and passed on to the third party operator of The Jacobite Steam Train.

Hi Thank you so much for taking the time to leave us a 4 star review of your recent tour experience on the Loch Ness and the steam train . We are delighted to read that you had such an enjoyable time on tour with Karen. We will be sure to pass on your kind words. We look forward to welcoming you back on tour with us again soon. Kind Regards Keith, Reservations, Haggis Adventures

Hello, we are sorry to hear that your experience of the Jacobite Train journey fell below expectations during your recent 1 day tour. We have reviewed this situation and can confirm that unforeseen maintenance requirements forced West Coast Railways to substitute the steam locomotive for a vintage diesel engine as a last minute change on their 5pm service. We were not notified about this in advance and therefore did not have the opportunity to make you aware of this change. Whilst we accept that this situation was far from ideal, the operator do make clear in their terms of carriage that they reserve the right to substitute the locomotive/carriages to ensure the continued running of their services. As this portion of your tour was operated by West Coast Railways as a third party, there was very little we could do directly to change the situation and apologise that these changes impacted your enjoyment of the tour. We also wish to highlight that as part of the package you had booked with our company, seating was advertised and included in standard carriage class. As a tour operator, we are able to book a group ticket for our tour passengers with West Coast Railways. Their group booking terms mean that we cannot request individual seat upgrades, however upgrades are offered subject to availability on the day of travel with the train guard. With regards to your request to amend your booking for the Jacobite Train, the reason this was not possible was due to this service being confirmed at a specific time as part of a full 1-day tour package. Our itinerary timings meant that we could not offer a transfer to the 14.10 service as this is the time you had been exploring the Scottish Highlands on tour. As West Coast Railways operated the journey, per their terms, there is no requirement to provide any voucher, however we apologise that we did not have opportunity to update you about this change prior to your departure. With regards to your comments about the train not being the same as in the Harry Potter film franchise, we wish to clarify that the original Jacobite Steam Train inspired the fictional "Hogwarts Express" and many of the scenes filmed are CGI edited and are not fully representative of the experience West Coast Railways provide. We will be sure to raise all feedback with the rail operator so that they can consider these as part of their future service development. We do hope that the other elements of the tour we have provided were enjoyable and offered you the opportunity to discover the picturesque scenery, rich history and unique culture of the Scottish Highlands! Kind regards, Amy- Reservations Supervisor- Haggis Adventures