We did two tours with Peru Adventure Trek, which were good. However after finishing our sacred valley tour, I unpacked my bag and found a pair of men’s underwear in it (I am a young woman in my 20s). I had left my bag in the bus all day and not brought it outside (as did many others to store spare belongings etc), so I don’t know how they would have gotten inside unless someone put them in. I had emptied my bag to pack it before the tour, so it definitely got put in the bag during the tour. There was no other similar bag on the bus, and to our knowledge, no person was on the bus unaccompanied at any point during the tour aside from the bus driver, which i find suspicious. I raised my concerns with the company, who did not seem to take this seriously enough considering it would be very improbable to have been from other passengers or the tour guide, as we spent all day with them. They did not seem to hear this concern and seemed to think it would be impossible to confirm who was responsible despite everything. I am very disappointed by the lack of accountability displayed, and feel violated by the proceedings. I would consider the safety of other women joining on this tour given this.
事業者からの返答
We sincerely regret that this situation made you feel uncomfortable and violated. We completely understand your concern and take what you have reported seriously.
We would like to clarify that the Sacred Valley tour is operated as a shared service, meaning that different passengers travel together throughout the day. Unfortunately, in these circumstances, it can be difficult to determine with certainty who may have had access to the belongings left inside the bus.
Regarding our driver, we would like to mention that he has been working with Peru Adventure Trek for more than five years. During all this time, we have never had an incident of this nature or received a similar complaint involving him.
Nevertheless, we understand that the circumstances you describe are unusual and that it is difficult for you to understand how this item could have ended up inside your backpack. We have taken note of your concerns and have discussed the situation internally so that we can pay even greater attention to the security and handling of our passengers' belongings.
Once again, we sincerely apologize for this experience and appreciate you bringing the matter to our attention. Feedback such as yours allows us to review our procedures and continue improving our service.
V
ver_nicar608
January 11, 2026
Tours with Lenin
We had the opportunity to do two tours with the Lenin guide. Beautiful experience that gave us all the necessary information and we could enjoy this wonderful experience of touring and knowing.
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事業者からの返答
Nos alegra mucho que haya disfrutado los tour con el guia Lennin y se este llevando una linda experiencia de Cusco, hasta pronto, gracias por sus comentarios !!!
N
nooneanyone
September 14, 2025
Beautiful
We had a wonderful time. Thanks to the beauty of the excursions and the experience of our super guide Lenin. Friendly, enthusiastic, attentive. Thank you again for this moment. I highly recommend!
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事業者からの返答
Nous avons vécu un moment formidable grâce à la beauté des excursions et à l’expérience de notre super guide Léni : sympathique, enthousiaste et toujours à l’écoute. Merci encore pour ce merveilleux moment ! Je recommande vivement.
N
NSKVIRSKY
July 2, 2025
Excellent tour!
Excellent tour, I recommend it 100%. Our guide Brayan and Jose, the driver, were very cordial and professional. Punctual and the car impeccable.
Brayan the best photographer! Our best photos were taken by him.
Thanks to the team!
1人が参考になったと回答
事業者からの返答
¡Muchas gracias por tu recomendación y por tus palabras tan amables! Nos alegra saber que disfrutaste del tour y que tanto Brayan como José hicieron de tu experiencia algo especial. La puntualidad, el confort y, por supuesto, ¡esas fotos increíbles de Brayan! son parte del compromiso que tenemos con cada viajero. Fue un placer tenerte con nosotros, y esperamos acompañarte en más aventuras inolvidables por el Perú. ¡Gracias nuevamente por elegirnos! 📸🚐🇵🇪✨
M
mayerwanderlayg
June 13, 2025
Excellent trip
Fantastic unforgettable experience with the excellent professional Lilian guide and we had a very nice time and I recommend everyone to visit Cusco one of the wonders of the world 🌎
1人が参考になったと回答
事業者からの返答
¡Muchas gracias por compartir tu experiencia! Nos alegra enormemente saber que tu visita a Cusco fue tan especial y que Lilian, con su profesionalismo y calidez, contribuyó a hacerla inolvidable. Cusco realmente es un destino mágico lleno de historia, cultura y paisajes impresionantes. ¡Gracias por recomendarnos y esperamos recibirte nuevamente para seguir explorando juntos más maravillas del Perú! 🌄🇵🇪✨
S
santiago37223722
June 7, 2025
Excellent service
Excellent service, from the hotel search, very punctual and responsible. Daniel our guide, very predisposed. With a lot of information and ability to transmit it. You can see his passion for tourism and that people understand everything. Very grateful. Super recommended
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事業者からの返答
¡Gracias, Santiago! Nos alegra saber que tu experiencia fue tan positiva y que Daniel hizo un gran trabajo como guía. Valoramos mucho tu recomendación y esperamos verte de nuevo en el futuro
6
667romainc
April 8, 2025
Todo perfecto!
Everything was perfect! Guide Eddy was perfect, enthusiastic and very interesting ☺️
The visit was well paced and the lunch very good
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事業者からの返答
Merci beaucoup Romain ! Nous sommes ravis que la visite avec Eddy et le déjeuner vous aient plu. Votre satisfaction est notre priorité et vos mots nous motivent à continuer ainsi ! 😊
1
109valeriaz
January 29, 2025
Excellent service!!
Very organized from the beginning, the guide a good professional, attentive made the trip a unique experience, thanks
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事業者からの返答
gracias por confiar en nuestra empresa, nos alegra mucho mucho que se este llevando un linda experiencia, hasta pronto
X
X3738SUsarahb
June 21, 2024
Great tour with Javier
Javier was an excellent tour guide! He is easy to talk to in Spanish and English, knowledgeable, and flexible. Would highly recommend.
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事業者からの返答
thank you for trusting us, thank you for your recomendation,
best regards
W
Wanderer50977670401
May 13, 2024
Amazing tour, great guide.
Interesting tour with beautiful locations. Our guide Eddy was incredibly nice and very knowledgeable about Inka history, making everything more enjoyable.
1人が参考になったと回答
事業者からの返答
thank you for trusting us, thank for your recomendation !!!
best regards
Cuscoの類似ツアーを比較
最安値: Excursion to Rainbow Mountain Full Day Optional Red Valley — $24
最高評価: Classic 5-Day Salkantay Trek to Machu Picchu: Small Group Hike — 5.0 (5,214 件のレビュー)
最短: Peruvian Cooking Class Cocktails and Market Tour in Cusco — 4h 15分
