Actually 0 stars. Tour operator recommended we pay extra on the day of tour for a separate return taxi to ensure we make it back to our ship on time? When we booked we asked about pick up and return and were told yes we would be picked up at our ship. They told us our bus stop for this a few days before tour for our ship, which we assumed was a few minutes from ship since when we booked they told us yes pick up at ship. Upon arrival at port we checked our location and noticed it was a 37 minute walk to bus stop. That is unacceptable for a yes when booking about picking us up at our ship. So to meet bus we need to now pay extra to taxi there and taxi back to also get back to ship on time - as operator informed us.
We should have been explained the location of pick up and drop off to ship upon booking. The tour operator knew we’d be arriving by cruise ship, yet didn’t mention any extra charges to taxi leaving us believing our pick up and drop off at the ship until we arrived at the port. How is this acceptable? This in no way follows guidelines if the tour operator was not open and honest. He spoke with me on phone to tell me to take taxi day of tour. Obviously we canceled. Now they don’t want to return our money. Shame on them!
事業者からの返答
Good day Melissa,
We apologize for any confusion with regards to the pick up or drop off points that made you deciding not to join the tour.
Cancellationss are refundable with a 24 hours notice.
With regards,
Fun and Tickets Team
M
mariesophiev777
June 5, 2026 · via Tripadvisor
Awesome
Very well organized ☺️ from pickup at our hotel to return. Excellent guide
事業者からの返答
Merci beaucoup pour votre commentaire.
Nous sommes ravis d'apprendre que tout s'est déroulé parfaitement, du départ à votre hôtel jusqu'au retour. Une bonne organisation est essentielle pour profiter pleinement d'une journée aussi riche en découvertes, et nous sommes heureux que cela ait contribué à votre satisfaction.
Nous transmettrons également vos compliments à votre guide. Son professionnalisme et son enthousiasme sont très appréciés par nos voyageurs, et il sera ravi de savoir qu'il a contribué à rendre cette expérience encore plus agréable.
Merci de nous avoir choisis pour découvrir les grottes de Majorque et ses trésors naturels.
Cordialement,
Fun and Tickets Team
K
Kevinbluetoaisletwo
May 24, 2026 · via Tripadvisor
If you enjoy queuing, this is for you.
If you like shuffling around with people randomly stopping infront of you absolutely packed into caves, this is for you. The caves are actually stunning and the music concert is good, but they let too many people in at once it’s completely rammed and ruined the whole thing. Maximising profits has ruined it. We had a car and just dropped by but I would have been gutted if I spent hours there and back on a coach. The other thing is people inability to not record stuff when they are told not to in every language under the sun. So some guy walks around and snipers people with a torch to have a go at them in the middle of the concert.
事業者からの返答
Good day Kevin,
It seems that you had a car and you dropped by without using our services of guide and transport provided, showing that you did not join our tour.
Would you be so kind to remove your review from our company profile to post it on the correct one?
With regards,
Fun and Tickets Team
Could you please remove your review
Coul
P
pedrocT6056TY
March 15, 2026 · via Tripadvisor
Hams Caves, worth a visit
There is not much talk about these caves, but it is really worth it.
Due to its spaciousness, amazing rooms and representation with play of lights, it was a good idea to visit them
事業者からの返答
Estimado Pedro,
Muchas gracias por compartir su experiencia.
Nos alegra saber que la visita a las Cuevas dels Hams le sorprendió tan gratamente. Sus amplias salas, sus formaciones y el espectáculo de luces crean una atmósfera muy especial que, como bien comenta, merece la pena descubrir.
Gracias por elegir Fun and Tickets. Esperamos volver a acompañarle en otra experiencia inolvidable en Mallorca.
Un cordial saludo,
Equipo de Fun and Tickets
V
Vasundhara_R
October 28, 2024 · via Viator
Great places to visit. Always find a better way to do the jobs.
Very good tour. Nicely organised. The only suggestion is there should be proper and good communication between the tourist and the local tour operator.
Our bus came one and half hour late this clearly means plan 'B' was missing. There should always be a extra bus ready.
事業者からの返答
Hi Vasundhara_R,
Thank you for your feedback regarding the Full Day Tour to the Caves of Drach and Hams. We’re glad to hear you enjoyed the tour and found it well organized.
We apologize for the delay you experienced and appreciate your suggestion about improving communication between tourists and the local tour operator. Your feedback is invaluable, and we will work on ensuring better contingency plans in the future.
We hope to see you on another adventure soon!
Best regards,
The Fun&Tickets Team
S
StrefanA
October 25, 2024 · via Tripadvisor
Better than average tour
Always fun to partake of a organised bus tour instead of renting a car or try the local buses. My impression was that people from all around were bussed to Palma/harbour at the cathedral and then stayed on one bus. However when returning the guide hastily read who should switch bus outside of Palma. Never outright said "this bus will NOT continue to Palma even though it left Palma this morning". My wife and I equipped with the absolute #1 surname in Sweden were referred to simply "Surname" with no further clarification that indeed it was us. This was less than good.
The guide said the same things in five languages which was a bit to much.
A plus would be information that there would be possibility for lunch near a beach, we could have brought swimming gear.
The caves were interesting though and this was a good way to see them
事業者からの返答
Hi StrefanA!
Thank you so much for sharing your experience with us. We’re glad to hear that you enjoyed the caves and appreciated the convenience of an organized tour. We sincerely apologize for any confusion regarding the bus assignments and the way information was communicated; we’ll certainly take your feedback into account for future improvements. We will also make sure to highlight lunch options and beach time in our upcoming tours.
We appreciate your understanding and hope that despite these inconveniences, you had a wonderful experience.
Thank you from all of us at Fun&Tickets!
1
149andriss
October 6, 2024 · via Tripadvisor
Nice trip, however....
The trip was great, we really liked the caves.
With the Pearl Shop you have to be careful that the sellers scan the right items and prices. Had a negative experience.
事業者からの返答
Hallo 149andriss,
Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Ihnen die Reise zu den Höhlen von Drach und Hams gefallen hat. Die Schönheit dieser Naturwunder ist wirklich beeindruckend.
Es tut uns leid zu hören, dass Sie im Perlen-Shop eine negative Erfahrung gemacht haben. Wir werden Ihr Feedback ernst nehmen und sicherstellen, dass wir unsere Partner weiterhin auf die Bedeutung fairer Praktiken hinweisen.
Vielen Dank, dass Sie uns auf diese Punkte hingewiesen haben. Wir hoffen, Sie bald wieder auf einer unserer Touren begrüßen zu dürfen!
Herzliche Grüße vom Team Fun&Tickets!
2
257gildaf
July 19, 2024 · via Tripadvisor
Interesting.
I really enjoyed visiting the caves and listening to a classical music concert in the underground lake. The boats are nice.
事業者からの返答
Hola 257gildaf,
Gracias por compartir tu opinión sobre el Tour de un Día a las Cuevas del Drach y Hams. Nos alegra mucho saber que disfrutaste de la visita, especialmente del concierto de música clásica en el lago subterráneo y de los paseos en bote. Es genial saber que la experiencia cumplió con tus expectativas.
¡Esperamos poder darte la bienvenida en otra aventura pronto!
Saludos cordiales,
El equipo de Fun&Tickets
T
Toomas_T
July 16, 2024 · via Viator
Bad!
Terrible logistics.
You waste about 5h of your day on this tour, using car or public transport same could been done in 4 hours 9.
Definitely do not recommend
事業者からの返答
Dear Customer,
Thanks for joining our tour.
We are sorry not to have met your expectations.
With regards,
Fun and Tickets Team
L
Lorre_M
June 24, 2024 · via Viator
Easy to do on your own.
It definitely was convenient to be taken on a bus to these locations so we didn't have to worry about parking, and was probably one of the best things about the tour other than the caves themselves. You can manage this on your own. It would have been just as nice if we had gone on our own.
事業者からの返答
Dear Lorre,
Thanks for appreciating the convenience of being taken on a bus.
Kind regards,
Fun and Tickets Team
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