Everything was perfect. Thank you. The driver is friendly, punctual and wore the Yvhild with agreed names.
事業者からの返答
Vielen herzlichen Dank für Ihre positive Bewertung und dafür, dass Sie sich für den Sharm El Sheikh Private Transfer mit Unseen Egypt Tour entschieden haben!
Es freut uns sehr zu hören, dass alles perfekt verlaufen ist und Sie mit unserem Service zufrieden waren. Vielen Dank auch für Ihre netten Worte über unseren Fahrer Magdy – Freundlichkeit, Pünktlichkeit und ein reibungsloser Empfang am Flughafen gehören zu unseren wichtigsten Standards bei allen Egypt Transfers.
Wir schätzen Ihr Feedback sehr und freuen uns, dass wir Ihre Reise nach Sharm El Sheikh angenehm und stressfrei gestalten konnten.
Wir würden uns freuen, Sie bei Ihrem nächsten Aufenthalt wieder begrüßen zu dürfen.
Mit freundlichen Grüßen
Ahmed Hussien
Unseen Egypt Tour – Private Airport Transfers & Premium Egypt Travel Services
B
Bjoern_W
October 23, 2023 · via Viator
Taxi paid but never came
I booked a taxi for 3:30 am. Taxi was already paid.
No one came and we were with children. It was an terrible experience.
They said that the taxi driver took the wrong people but how can this happen if my name was suppose to be in the board?
End of the story, we had to take another taxi from the airport because no one answered the telephone they gave me.
事業者からの返答
Thank you for sharing your feedback. We are deeply sorry to hear about your experience with the Sharm El Sheikh Private Transfer and the inconvenience it caused, especially while traveling with children.
At Unseen Egypt Tour, we take punctuality, reliability, and guest safety very seriously. We sincerely apologize for the mix-up with the driver and for any lack of communication at that time. This is not reflective of the high standards we strive to maintain for our private transfers.
We have reviewed our procedures to prevent such incidents in the future, including ensuring accurate passenger details and better communication between our drivers and guests. We would greatly appreciate the opportunity to discuss this matter directly so we can make it right.
Your feedback is important to us and helps us improve the quality of our airport transfers and Egypt tours.
Kind regards,
Ahmed Hussien
Unseen Egypt Tour – Private Transfers & Premium Egypt Travel Services
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emmawA1901SF
August 19, 2023 · via Tripadvisor
Not again
The driver had arrived however did not identity himself to us for 20mins as he had a few cigarettes before he turned and called our names. It is only a small airport and the transfer took 9 mins if that. The air con was put on in the car, however I would not call the car brand new either. But it did transfer us to our hotel.
I had contacted the WhatsApp telephone number and advised then that we were waiting and they did get back in touch to say the driver was there, he was however more interested in getting his cigarette break
事業者からの返答
Thank you for sharing your feedback. We sincerely apologize for the delay in identifying the driver and for any inconvenience you experienced during your Sharm El Sheikh Private Transfer.
At Unseen Egypt Tour, we take punctuality, professionalism, and guest comfort very seriously. We are reviewing this incident with our team to ensure drivers promptly identify themselves upon arrival and maintain the high standards of service we expect.
We are glad that you reached your hotel safely, and we appreciate your comments as they help us improve both our communication and overall guest experience. Your feedback is important to us, and we hope to provide a seamless and professional service for you on your next visit.
Kind regards,
Ahmed Hussien
Unseen Egypt Tour – Private Transfers & Premium Egypt Travel Services
W
Wander21469232521
July 7, 2023 · via Tripadvisor
Brilliant, inexpensive & straightforward
Waiting with name card just outside terminal, helped with suitcases, nice smooth journey to destination 5*
事業者からの返答
Thank you so much for your wonderful review! We are delighted to hear that your Sharm El Sheikh Private Transfer with Unseen Egypt Tour was smooth, comfortable, and hassle-free.
It’s great to know that our driver was waiting for you with a name card, helped with your luggage, and made your journey enjoyable. Providing reliable, efficient, and friendly service is exactly what we aim for in all our Egypt airport transfers.
We truly appreciate your feedback and hope to welcome you again on another Unseen Egypt Tour experience in Egypt!
Warm regards,
Ahmed Hussien
Unseen Egypt Tour – Private Airport Transfers & Premium Egypt Travel Services
C
christ v
June 26, 2023 · via Tripadvisor
Scammed
Nobody showed up. Standing in blazing sun from 17:00 to 1745 hours back in departure hall is not allowed. But not a cab in sight. It sucks. Some 5 confirmation in days before departure but no taxi. Then bus Tui was already gone could still be ripped off by self-arranged taxi. In short. -NOT. DO
事業者からの返答
Thank you for sharing your feedback. We are very sorry to hear about your experience with our Sharm El Sheikh Private Transfer and the inconvenience it caused. We sincerely apologize for the delay and any frustration you experienced while waiting for your pickup.
At Unseen Egypt Tour, we take punctuality, reliability, and guest communication very seriously. This incident is not reflective of the high standards we strive to maintain, and we have reviewed our procedures to ensure such situations are avoided in the future.
We would greatly appreciate the opportunity to discuss your booking directly so we can understand exactly what went wrong and make it right. Your feedback is important in helping us improve our airport transfers and Egypt tours.
Kind regards,
Ahmed Hussien
Unseen Egypt Tour – Private Transfers & Premium Egypt Travel Services
H
HanyatLA2020
June 12, 2023 · via Tripadvisor
Terrible Service -- Do Not Recommend
They collected the fee for the airport transfer and when the flight was delayed, Ahmed told me that I would have to make a new reservation, and pay a second time. They did that even after I contacted them immediately to let them know about the anticipated delay.
For a travel service company, it is a bit surprising that they cannot accomodate schedule changes, such as a delayed flight. Even if they do not want to accommodate routine travel schedule changes, they should at least impose a cancellation charge. Instead, they just kept the entire amount I paid, and I got no service for it.
A
Anastasia_S
June 3, 2023 · via Viator
Need to Work on Communication but Good Overall
The communication was difficult at first, and I was concerned. However, I was picked up promptly at the designated place and time. They do not respond via Viator, only through What’s up. I am using them again for my next taxi ride around Egypt.
事業者からの返答
Thank you for sharing your feedback! We are glad to hear that your Sharm El Sheikh Private Transfer went smoothly and that you were picked up promptly at the designated place and time.
At Unseen Egypt Tour, we are continuously working to improve communication and appreciate your note about using WhatsApp for confirmations. Your input helps us ensure a better experience for all guests while maintaining our reliable, professional service across Egypt.
We are thrilled to hear that you plan to use our services again for your next taxi ride in Egypt. We look forward to welcoming you back and providing another seamless transfer with Unseen Egypt Tour!
Warm regards,
Ahmed Hussien
Unseen Egypt Tour – Private Transfers & Premium Egypt Travel Services
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Gino_G
May 24, 2023 · via Viator
Driver Never Showed Up
Driver never showed up and the number to call was closed. We had to find a taxi
Not recommended. Why does forum ask for more details? Could not reach viator
E
Explorer18633216691
April 24, 2023 · via Tripadvisor
Great service
Good communication after booking, driver was waiting for us when we arrived, friendly helpful driver, very good service .
事業者からの返答
Thank you for your nice feedback review and for using #unseen_Egypt_Tour Service in Sharm El-sheikh
Looking forward to see you again :)
J
jital_p
April 6, 2023 · via Viator
Good service
Efficient service. Would use this taxi service again. Driver was friendly and informstive. Nice shuttle bus for the 3 of us.
事業者からの返答
Thank you for your nice feedback review and for using #unseen_Egypt_Tour Service in Sharm El-sheikh
Looking forward to see you again :)
