The provider didnt tell me if I had to stay overnight in Phiphi then I had to pay for speedboat to go and come back
事業者からの返答
Thank you for sharing your feedback. We’re sorry to hear that there was confusion regarding the overnight stay in Phi Phi and the additional speedboat transportation.
We understand how important it is to have clear information about the itinerary and any additional arrangements or costs before traveling. We always aim to provide guests with the necessary details to prepare for their trip, and we regret that the information was not clear enough in your case.
We appreciate you bringing this to our attention and will use your feedback to review how these details are communicated, so they can be made as clear as possible for future travelers.
Best Regards,
Paopao oh-hoo Team
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981hawac
July 19, 2026 · via Tripadvisor
Comfortable way to reach Phi Phi
The cruiser was a relaxed option for visiting Phi Phi without feeling rushed. Pickup made the morning easier. The ride back was a bit longer than expected, but everything went smoothly.
事業者からの返答
Thank you for sharing your experience! We’re pleased the pickup and relaxed cruise made travelling to Phi Phi easy. We appreciate your patience with the longer return journey and are glad everything went smoothly.
Oh-Hoo
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Andrew W
February 6, 2026 · via Tripadvisor
Great service, good value and competent staff
From pickup to drop off couldn’t fault this service. The ferry ride was comfortable with free coffee and biscuits and the highlight was the scenic tour of island before drop off.
事業者からの返答
Thank you very much for your wonderful feedback. We are delighted to hear that you were satisfied with the service from pickup to drop-off and found the ferry ride comfortable.
We truly appreciate your kind words and hope to welcome you again in the future.
Best Regards,
Oh-Hoo Team
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Laurence_G
December 7, 2025 · via Viator
Phuket to Phi Phi Don Island Ferry.
The Phuket-Phi Phi island ferry was comfortable and roomy. Check in was easy, best to arrive 15-20 minutes early to avoid last minute rush. 3 decks to provide choices in seating and a small convenience shop to purchase snacks and drinks. Highly recommended.
事業者からの返答
Thank you for sharing your experience. We’re delighted to hear that you enjoyed the tour and had such a positive time overall. We truly appreciate your recommendation and hope to welcome you on another memorable adventure soon.
Best Regards,
Tawan
Oh-Hoo Team
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W6863DTgracek
September 26, 2025 · via Tripadvisor
Don't fall for this again please stay away from this travel scam, all the T&Cs in Agoda don't clearly list it as a one-way ticket 🎫 and only one trip to the pickup hotel. And the contact number is to confirm that no one can be found, call 📲 is a message this phone number is not in service and no refund
This is a fraud ring. My personal experience was very bad, as evidenced by the graphic, which can be found in my little red book. I booked this cruise to Phi Phi Island before I set out, thinking about having fun with my kids, and I read all the rules before booking. Inside and the confirmation was not written to make it clear that the afternoon boat was one way, but required a night's stay and no way back. The hotel was also picked up one way and not returned to the hotel. I was informed of these queries by staff upon arrival at the docks. And the staff say I'm not the first to be cheated, already a lot. I have also complained about going to agoda, intending to go to Thailand Tourism Board, Thai Embassy, Thai Consumer Bureau etc., also have all the certificates etc.
Don't be fooled again ⚠⚠⚠⚠⚠⚸ Please stay away from this tourist attraction, all the T&Cs in Agoda don't clearly list it as a one-way ticket 🎫 and only one trip to the pickup hotel. And the contact number is to confirm that no one can be found, calling 📲 is a message this phone number is not in service Meaning 👉This phone number is not in the service area, please also ask the hotel to help contact, etc., they all said the phone 📞 is invalid, and can't ask for a refund and complaints no door. Complaints can only be made to Agoda and the Tourism Board of Thailand by email 📩. But I do know that there is no way to complain about cattle playing. But please help. Don't believe in this company. When I arrived at the dock, the staff said it wasn't just me who had been cheated, it was a lot of people in the same situation, so I asked why you didn't complain. They said it had been made clear to their company that all rules and conditions had to be written, and they said yes, but I drove them to show that it was indeed no. And the dockers couldn't help us, because it was just selling boat 🚢🎫 tickets, and there were so many travel companies selling it that they couldn't catch the fraudsters. ⚠🏠���⚠🚨🚨#Stomp on the Pit #Misleading Consumers Very misleading. I also took screenshots of all the T&Cs that I could see, and all the pictures are visible on 👆. We were not on the cruise, nor were the refunds successful, very irresponsible and couldn't find anyone yo. It's totally out of touch.
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_C2446NX
September 7, 2025 · via Tripadvisor
Fraudsters
The worst tour of my life! I would call this travel agency fraudulent. They are not fulfilling their obligations. They bring tourists to the island and leave them to their fate. The worst thing is that requests for help are not answered, let alone refunded for services not provided. Take care of yourself from these scammers, and don't fall for their low-priced tricks.
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Ashley_T
August 30, 2025 · via Viator
The pickup driver was a...
The pickup driver was a little late but other than that it was smooth. The ferry was nice. It had three levels, restrooms and an area to buy snacks. One thing I didn’t realize was how long the ride was… expect about 2hours. So if booking other tours, keep that in mind.
事業者からの返答
Thank you for your feedback. We’re glad to hear that you had a smooth experience overall. We apologize for the delay with the pickup and appreciate your note, it’s very helpful for future travelers. We truly hope to welcome you on another adventure in the future.
Best Regards,
Tawan
Oh-Hoo Team
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Resort10764798286
July 30, 2025 · via Tripadvisor
Pleasant experience
I misunderstood this activity but got to have an adventure on its own. I do think it’s better to sit outside than inside as the AC and the motion on the boat does not go well. There are plastic bags behind the sit should you need to (out through the mouth). Overall it was a pleasant experience going, coming back not so much but this was dude to inconsiderate young boys.
事業者からの返答
Thank you for sharing your feedback. We’re glad to hear that you still enjoyed the adventure, even if there was some initial misunderstanding about the activity.
We appreciate your tip about sitting outside for a more comfortable experience. We’re sorry to hear that the return journey was less pleasant due to other guests’ behavior.
Your feedback is very helpful, and we hope to provide an even better experience for you on a future trip.
Best Regards,
Tawan
Oh-Hoo Team
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Christian_C
July 21, 2025 · via Viator
Take a cruise if you’re cool
The shuttle pick up service for the price is honestly a great deal. I got picked up from my hotel and dropped off to my hotel all for under the price of C$25 each person. Not only was the staff amazing but they also provided lots of water and at the end of the experience on the cruise back they provided free watermelon.
事業者からの返答
Thank you for your wonderful review. We’re delighted to hear that you enjoyed our shuttle service, found it great value, and appreciated the friendly staff. We hope to welcome you again for another memorable trip.
Best Regards,
Tawan
Oh-Hoo Team
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Happiness829749
May 2, 2025 · via Tripadvisor
No Pickup Transfer was provided.
We were not provided the pick up transfer as promised. We provided our hotel information which was in the area aloud for a pick up. We were told by email that we needed to meet at the dock with no mention of the pick up transfer we paid for. We had to pay for a taxi to get to the designated dock.
事業者からの返答
Thank you for your feedback. We’re very sorry to hear about the confusion regarding your pickup transfer. We understand how frustrating this must have been and truly appreciate you bringing it to our attention. We will review the communication and service provided to ensure better clarity and coordination for future guests.
Best regards,
Oh Hoo Travel