What a disappointment of a tour, the boat was full of small kid, running, crying and screaming. Just chaos!!! If you looking for a romantic sunset tour, avoid this one!
事業者からの返答
Thank you for sharing your feedback with us. We are very sorry to hear that the atmosphere on the tour did not meet your expectations.
We understand how disappointing this must have been, especially if you were hoping for a more relaxing and romantic sunset experience. Please accept our sincere apologies for the discomfort caused during the trip.
Your comments are valuable and will be shared with our team as we continue working to improve the experience for all guests. Thank you again for your honest feedback, and we hope to provide you with a better experience in the future.
Best Regards,
Oh-Hoo TeamThank you for sharing your feedback with us. We are very sorry to hear that the atmosphere on the tour did not meet your expectations.
We understand how disappointing this must have been, especially if you were hoping for a more relaxing and romantic sunset experience. Please accept our sincere apologies for the discomfort caused during the trip.
Your comments are valuable and will be shared with our team as we continue working to improve the experience for all guests. Thank you again for your honest feedback, and we hope to provide you with a better experience in the future.
Best Regards,
Oh-Hoo Team
W
Wouter_L
May 4, 2026 · via Viator
Disappointed tour
What a disappointment of a tour, the boat was full of small kid, running, crying and screaming. Just chaos!!! If you looking for a romantic sunset tour, avoid this one!
事業者からの返答
Thank you for your feedback. We’re sorry to hear that the experience did not meet your expectations and that the atmosphere on the boat was not what you were hoping for.
We understand that some guests may prefer a quieter and more relaxing sunset experience. Your comments are important to us, and we will share them with the team for consideration in improving the tour experience in the future.
Best Regards,
Oh-Hoo Team
M
Martin5195212
April 16, 2026 · via Tripadvisor
fantastic
apart from the pickup time from hotel to port the trip was really good not overcrowded the Catamaran was great time spent snorkeling and two hours on the island very relaxing and the food on the way back and sunset stop was also great
事業者からの返答
Thank you very much for your kind review. We’re truly delighted to hear that you had a relaxing and enjoyable trip, and that you appreciated the catamaran experience.
We sincerely apologize for the inconvenience regarding the pickup time from your hotel. Your feedback is very important to us, and we will certainly review and improve this aspect of our service.
It was a pleasure having you with us, and we hope to welcome you again for an even smoother and more enjoyable experience in the future.
Best Regards,
Oh-Hoo Team
O
obakeng_m
January 28, 2026 · via Viator
Sunset cruise
The activities were good and our guide (Noon) explained everything not even once and was available and helpful with everything you need, including being very friendly. The food was also great is just that we ate a little bit early than our expectation. The problem is that the time went fast while we were still trying to enjoy ourselves.
事業者からの返答
Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed the activities and that your guide, Noon, was friendly, helpful, and thorough in explaining everything throughout the tour.
We understand your comment about the pace of the day and how time can pass quickly when you’re enjoying yourself, and we appreciate you sharing this perspective.
Thank you again for your feedback, and we hope to welcome you back for another enjoyable experience in the future.
Best Regards,
Oh-Hoo Team
M
Miguel6464
January 28, 2026 · via Tripadvisor
Our best excursion
Our best experience!!!
Fantastic two-deck catamaran.
Super nice crew.
Time spent on Coral island super
Great thank you very much.
To be made and remade
事業者からの返答
Thank you for your amazing review! We’re absolutely delighted to hear that this was your best experience and that you loved the two deck catamaran, the friendly crew, and the time spent on Coral Island.
Your enthusiasm truly means a lot to us. Thank you again, and we would be thrilled to welcome you back to do it all over again!
Best Regards,
Oh-Hoo Team
I
itsthecosmicenergy
December 6, 2025 · via Tripadvisor
Catamaran is the way to go
Nice smooth journey to Koh Hey with snacks and sodas, and beer for offer. The snorkeling was a short stopover and we did not get close to the fish or coral so could not see anything. The only other semi negative was that dinner was half cold by the time it was served on the way back, but the sunset was neat and they stopped to let us take a lot of pictures. Bonus was a full moon coming back.
事業者からの返答
Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the tour and had such a positive time overall. We appreciate your comments and will share them with our team to improve the experience. We hope to have the opportunity to welcome you on another tour in the future.
Best Regards,
Tawan
Oh-Hoo Team
S
Sarah_B
April 16, 2025 · via Viator
Better to book direct - let us down twice with very poor communication
Tour operator cancelled on us twice, the first time because they weren’t running any cruises on the day that we booked, the second time they cancelled on us when I called them at the p.m. meeting point and they lied to us about saying they had sent an email at 11 am – they had not. They didn’t offer us any other alternatives, was the last day of our holiday and the only boat trip that we had booked. Very poor communication from the tour operator and very disappointing to be let down at the last minute.
We managed to book our own catamaran cruise down at the meeting point Pier with another company so luckily we didn’t miss out completely.
事業者からの返答
Dear Valued Customer,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and disappointment you encountered during your time with us.
We regret that the tour had to be canceled, and we understand how frustrating it must have been—especially on the last day of your holiday. Our intention was never to cause stress or confusion. We did send a cancellation notice on the day, but if you did not receive it, we deeply apologize for the miscommunication.
We also acknowledge that we could have handled the situation more effectively by offering alternatives or clearer updates, and we take your feedback seriously. This experience is far from the standard of service we aim to deliver, and we will use your comments to improve our operations and guest communication moving forward.
We're glad you were still able to enjoy a cruise through another provider, and we truly hope to have the chance to serve you better in the future.
Kind regards,
Oh-Hoo Travel
C
Clems56100
February 24, 2025 · via Tripadvisor
Catamaran day
Very friendly as half day
Beautiful diving spots
Just a little disappointed to see the sunset on the way back to the harbor and not inked waiting for the one that sets.
事業者からの返答
Thank you for sharing your feedback. We’re glad to hear that you enjoyed the half-day tour and the beautiful diving spots.
We appreciate your comment regarding the sunset timing and will take it into consideration to improve the experience for future guests. We hope to welcome you back for another memorable adventure soon.
Best Regards,
Oh-Hoo Team
V
Venture11599965836
February 11, 2025 · via Tripadvisor
Good
The hotel is amazing I have been welcomed hy Sabina she is professional and dedicated to her work, dinner at Tamra which was really delicious and less spicy and room is neat and clean, service is on top notch all the staffs are very kind and friendly, helpful it was my first visit to Shangrila New Delhi thank you for everyone to made my stay more enjoyable and memorable.
事業者からの返答
Thank you for sharing your wonderful review. We’re delighted to hear that you had such an enjoyable and memorable stay.
Your kind words about our staff truly mean a lot to us. We hope to have the pleasure of welcoming you back again very soon.
Best Regards,
Oh-Hoo Team
T
Thoraxkir
February 6, 2025 · via Tripadvisor
Nice boat trip
Nothing wrong with the arrangement but the snorkeling and the visit to the island nothing to have. Lots of people on the island.
Nice boat trip though.
The food as you might expect.
Went home before sunset.
事業者からの返答
Kära kund,
Tack för din feedback. Vi är glada att du uppskattade båtturen, men vi beklagar att snorklingen och öbesöket inte levde upp till dina förväntningar. Vi förstår att folkmängden kan påverka upplevelsen, och vi kommer att ta detta i beaktande för framtida förbättringar.
Vi uppskattar att du tog dig tid att dela dina synpunkter och hoppas få möjligheten att ge dig en ännu bättre upplevelse nästa gång.
Vänliga hälsningar,
Oh-Hoo Travel
