Ridiculously early pick up at 7am and then 5 hotel collections en route, followed by 1 hour wait. Poor snorkelling locations and lots of waiting around. However the speedboat was good and the crew were friendly and nice. Overall disappointing and not recommended.
Thank you for taking the time to share your experience with us. We’re sorry to hear that the early pick-up time, waiting periods, and snorkeling locations did not meet your expectations. We would like to kindly clarify that this is a join-in tour rather than a private tour. As guests are joining from different hotels, the transfer service includes several hotel pick-ups along the way before arriving at the departure point. This is part of the normal arrangement for a shared tour, although we understand that the additional travel and waiting time may not have been what you expected. Our team always does their best to keep the trip running as smoothly as possible for all guests. We’re pleased to hear that you enjoyed the speedboat and found our crew friendly and welcoming. We sincerely apologize that the overall experience did not meet your expectations. Thank you for your feedback, which we will take into consideration as we continue to improve our tour organization and guest experience. Best Regards, Oh-Hoo Team
