We were very much looking forward to the trip to Dolphin House – but unfortunately were very disappointed. There was a lot of excitement beforehand, but unfortunately, the experience didn’t live up to expectations. There were 9 or 11 boats on site – each trying to get as close as possible to the dolphins. A calm, respectful encounter with the animals was not possible as a result. There were 9 or 11 boats at the site, all trying to get as close to the dolphins as possible. A calm and respectful interaction with the animals was impossible. Particularly disappointing: For “safety reasons”, we were not allowed to snorkel with the dolphins – although this was the priority when booking. Most disappointing: we weren’t even allowed to snorkel with the dolphins, allegedly for “safety reasons” – even though that was the main point of booking this tour. The first snorkeling trip was chaotic: The guide was visibly annoyed by non-swimmers who couldn't follow. Others snorkeled too far ahead. The first snorkeling stop was chaotic: the guide was visibly annoyed with non-swimmers who struggled to keep up, while others went too far ahead. The photographer on board was reckless – he kicked me hard in the stomach while taking pictures. We had asked him not to take pictures of us before. An apology? Misrepresentation. The photographer was extremely inconsiderate – he kicked me hard in the stomach while passing by to take photos. We had asked him not to take any pictures of us, but there was no apology at all. The second snorkeling session took place in exactly the same place – boring and unimaginative. The second snorkeling stop was at the exact same location – boring and uninspired. Overall, unfortunately, the trip was a disaster. A star – especially because the dolphin encounter never happened. Overall, the trip was a disaster. One star – mostly because the dolphin experience we came for never happened.
Dear Guest, Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience did not meet your expectations, especially regarding the dolphin encounter and the overall organization of the trip. Please allow us to clarify that dolphin sightings and swimming permissions are not guaranteed, as they depend on wildlife behavior and local safety regulations. Our aim is always to protect both our guests and marine life by respecting safe distances and ethical practices. However, we understand how disappointing it must have been not to enjoy the interaction you were hoping for. We’re equally concerned about your comments regarding the guide’s behavior and the photographer’s conduct. This is not the level of professionalism we aim for, and we take such reports very seriously. We are addressing this internally with our team and partners to ensure it does not happen again. We appreciate your honest review and apologize that your trip didn’t reflect the quality we strive to deliver. If you’d like to discuss your experience further, please reach out directly — we’d value the opportunity to make things right. Warm regards
