Need to buy entrance tickets to various attractions to play :-(
Unfortunately, we did not realise that you had to buy entrance tickets to all of the various sites (such as the Duomo) to play this game, so we couldn't play. Very disappointed
Please make it clearer on your site that there are extra costs involved!
事業者からの返答
We apologize for any confusion. It's important to note that entrance tickets are not required to play our game, including at sites like the Duomo. If you encountered difficulties, such as map distance issues from checkpoints to proceed, our 24/7 chat support team is available to assist. Please reach out to us at care@questoapp.com so we can investigate and help resolve the issue promptly. Your feedback is valuable, and we apologize for any inconvenience caused.
T
travlinmom1021
November 15, 2023 · via Tripadvisor
Good walk through Milan
The original game that I purchased online would never load with "Questo". I paid 6.99 euro. Tried for over an hour to get it to work. Decided to just pay again on the app through Questo. Paid 9.99 euro this time. That purchase worked promptly and it was an enjoyable experience. Ended up paying about 17.00 euro though.
事業者からの返答
We're sorry to hear about the difficulty you experienced with the original game purchase. Please accept our apologies for any inconvenience. To rectify this issue, we encourage you to reach out to our support team at care@questoapp.com. We will be happy to assist you and ensure that the matter is resolved to your satisfaction. Thank you for your understanding, and we appreciate your feedback.
6
603marjoriek
October 22, 2023 · via Tripadvisor
Outdoor Game in Milan
Worked on this as a family group. The youngest, who is 8, was very keen to solve the clues. The 11 and 12 year old helped their little brother. Completed it within 2 hour period as we did not rush and learned the history of Da Vinci en route.
事業者からの返答
It's wonderful that your family had a fantastic time exploring the adventure together. Should you decide to embark on more adventures or have any thoughts to share, please don't hesitate to reach out. We truly appreciate your insights and look forward to any future adventures you might undertake with us!
1
194teodoras
October 5, 2023 · via Tripadvisor
Artful Adventure Through Milan
Questo's Milan adventure offered a captivating blend of exploration and education, weaving a narrative through Leonardo da Vinci's legacy. Navigating the city's hidden gems, the game turned sightseeing into an interactive quest. It was a delightful and unique experience, seamlessly merging fun with cultural discovery. From unraveling da Vinci's mysteries to exploring Milan's artistic treasures, the game offered an engaging journey. Highly recommended for those seeking an artful adventure, Questo's Milan quest is a brilliant way to uncover the city's cultural tapestry while enjoying the thrill of discovery.
事業者からの返答
We're thrilled you enjoyed Questo's Milan adventure, blending exploration and education in an interactive quest. Your recommendation is much appreciated! Happy exploring! 🌟🗺️
E
estherschefer
September 27, 2023 · via Tripadvisor
Exciting background information
The puzzles were a bit too easy. What was exciting was the amount of background information we received about places, statues, etc.
事業者からの返答
We appreciate your feedback! It's great to hear that you enjoyed the background information about the places and statues during your adventure. We'll definitely take note of your comment about the puzzle difficulty, and we'll strive to make them even more challenging in the future. Thanks for taking the time to share your thoughts! 😊🗺️
L
ludovicar807
September 18, 2023 · via Tripadvisor
To redo!
It was very funny.
You learn many things and visit places and buildings in the city that you have always "ignored". It's a good way to spend the day in a group or as a couple challenging yourself.
Everything is done on foot!
事業者からの返答
We're thrilled you had a blast with Questo! Exploring the city, learning, and challenging each other is what it's all about. Thanks for being part of our adventure, and we look forward to more fun exploration in the future!
M
MariaG571
September 1, 2023 · via Tripadvisor
TO DO
A very interesting experience, a fun and nice way to discover cities. I will definitely do it again
事業者からの返答
We're thrilled to hear that you had an interesting and enjoyable experience with us! 🌟 Exploring cities in a fun and friendly way is what we're all about. We look forward to having you join us again for more adventures in the future. Happy exploring! 🗺️🕵️♂️🎉
S
Skybabies
May 2, 2023 · via Tripadvisor
Vinci devil 😈 review
Very nice, brings a very fun rating around a ballad full of history. The puzzles are very easy and always the possibility to have clues with the points earned. Area of improvement: 2 times after finishing a puzzle I went in the wrong direction 🧭 maybe a translation problem? Please be more specific. Otherwise great 👍
事業者からの返答
Hello! Thanks for your feedback. Our team will definitely check the directions and details.
Thanks also for sharing your feedback and hope you can play our other city games soon!
M
Murri L
December 13, 2022 · via Tripadvisor
Disaster
Could not join the tour ( joining instructions were not clear and Trip Advisor had not activated the confirmation) Eventually did get to join but lost the will to live after 20 minutes of going around in circles and so gave up ! I know this tour was cheap but I felt robbed and would rather have paid more for an experience I could have enjoyed. Very disappointed.
事業者からの返答
Hi Murri, this is Alex from Questo. So sorry to read about your experience, and that you couldn't even try our game. We will proceed with a refund, and hope to see you playing Questo soon.
C
Courtney_J
June 30, 2022 · via Viator
Enjoyed by teenager
It was enjoyable to search for images, texts, materials in the city and to then learn the history. Even our teen enjoyed it.
事業者からの返答
Thank you for sharing positive experience with Questo. We are grateful that you enjoyed the game. Hope to see you explore more games with us.
