Our driver never showed up. When I called the company, they contacted the driver who they said was “confused” about time. They had no driver available to replace him. I booked and paid two months in advance and called to confirm four days in advance. Tour never happened. Very disappointed. We live in the United States so it is an opportunity lost.
事業者からの返答
We offer our sincere unreserved apologies for this occurrence Kathleen.
This situation has happened only too rare, and we share your disappointment.
On this occasion, it was not possible to find you guys a suitable replacement, at late notice, which would also have met our high standards of quality control.
The immense popularity of our services has led to a high demand in the peak season, and we are therefore now taking steps to rectify the supply and demand quandary by training up more crew members to meet our required standards.
We instructed the total refund of your full tour fees immediately on cancellation.
D
dorniselatonea
April 17, 2023 · via Tripadvisor
I climb the Spire at Salisbury Cathedral. Amazing
The Experience was like no other and so surreal. You have to climb the Spire to make sure you experience the view also.
事業者からの返答
We hope this memory will stay with you for a lifetime!
Thanks so much for reporting your experience!
K
Kimberly_Z
April 18, 2022 · via Viator
Relaxing way to see Stonehenge
We looked at several tours that went to more sites but wanted to take our time. This tour was just right. Mick picked us up promptly for our hotel and drove us out to Salisbury to see the cathedral. He walked around with us without being overbearing and let us go at our leisure. Always around if we had questions. Afterwards he found a terrific pub for us to enjoy lunch and then on to Stonehenge. Afterwards he drove us the 2 hours back to central London while we napped. Terrific day and fantastic guide.
事業者からの返答
Thanks for such a glowing review Kimberly, and we are proud and privileged that Mick Greenwood is a Black Cab Heritage Tour Guide.
D
Dannier_R
November 17, 2021 · via Viator
Amazing
Amazing tour! Our tour guide Barry was just awesome. So full of knowledge and did everything possible to provide us with comfort. I learn so much in this tour about the history of the sites we got to visit. A must for anyone who travels to London.
事業者からの返答
We are so pleased that you both enjoyed the skill sets of Barry Ivens, who thought you guys were ‘amazing’ tourists!
