STAY AWAY FROM THIS COMPANY! The whole experience with this company was a complete cluster F coming and going. We purchased both arrival and departure Nairobi services with transport, and they were no-shows TWICE. Our flight arrived on time. There was no one to meet us. We made it all the way to the exit and there was still no one to greet us or transportation ready. We called Chris through WhatsApp and he seemed clueless. Asked us if our plane arrived late (we were perfectly on time). He had all of our flight information so this made no sense. We could hear him yelling at someone in the background, saying that someone would pick us up soon, and hung up on us. Waited a good 30 minutes for our ride. When we later contacted Chris, he said he'd give us a refund for the arrival service portion. We were nervous about securing our pickup from the hotel since they were a no show before and we didn't want to be stuck without a ride to the airport. Left several messages throughout the week through WhatsApp. Finally got some sort of confirmation. Our flight was leaving at 8 am (we gave them our flight info several times with screenshots from the original booking email) so we requested a 5:30 am pickup. The driver showed up at 3:30 am! They called our room and our phone. Going back to sleep for the extra 2 hours after that was hard. Our poor driver just ended up waiting outside those two hours. Arrived at the airport and yet again, there was no one there to greet or fast-track us through the airport, which was a nightmare. Thank god we budgeted extra time just in case. We contacted Chris again and his responses were incoherent. He never got back to us nor did I ever receive any sort of refund. I ended up having to contact my credit card company for my money back for the arrival/departure service portions.
Apologies for that it's in our call to serve and this is not our core value. Kindly accept our sincere apologies
