We have used audio tours in the past and have been very pleased. Not so with this one. The commentary was apparently supposed to sync with the location—but it didn’t and it was near impossible to get the track to be at the place. The audio has a lot of sound effects (horse hooves) but very minimal information about what you are seeing at a location. We were very disappointed because we wanted to learn more about the castle
Dear Rhonda, We deeply regret that your experience with our Prague Castle District audio tour did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused by the lack of synchronization and the limited historical information you found. At Soundwalkrs, we strive to provide immersive and educational experiences, and it’s disappointing to hear that this tour fell short. Your feedback is invaluable, and we will immediately review the synchronization and content to ensure improvements are made. To make up for this experience, we would like to offer you a free Soundwalk of your choice for a future destination. Please contact us at experiences@soundwalkrs.com or via WhatsApp at +57 3052358208, and we’ll arrange it for you. Thank you for sharing your feedback, which helps us improve. We hope you’ll give us another chance to provide you with a memorable and seamless experience in the future. Kind regards, The Soundwalkrs Team.
